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Onboarding Implementation Manager Jobs (NOW HIRING)

PermitFlow

Enterprise Implementation Manager

New York, NY · On-site

$160K - $210K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of ... Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff ...

Profound

Implementation Manager

New York, NY · On-site

$115K - $140K/yr

You'll run onboarding at scale through recurring sessions, strengthen the systems and curriculum ... managing a high volume of implementations and adapting the playbook when customer circumstances ...

PermitFlow

Enterprise Implementation Manager

New York, NY · Remote

$160K - $210K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of ... Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff ...

MetTel

Implementation Manager

Holmdel, NJ

You will manage onboarding projects from kickoff through successful handoff to New Client Services (NCS), ensuring customers are positioned for long-term success. Our Implementation Managers ...

MetTel

Implementation Manager

Red Bank, NJ

You will manage onboarding projects from kickoff through successful handoff to New Client Services (NCS), ensuring customers are positioned for long-term success. Our Implementation Managers ...

MetTel

Implementation Manager

Holmdel, NJ · On-site

You will manage onboarding projects from kickoff through successful handoff to New Client Services (NCS), ensuring customers are positioned for long-term success. Our Implementation Managers ...

Magna

Implementation Manager

Lowell, MA · On-site

Implementation & Onboarding Delivery * Own end-to-end implementation execution for assigned customers, from post-sales handoff through go-live and transition to Customer Success * Develop and manage ...

Magna

Implementation Manager

Lowell, MA

Implementation & Onboarding Delivery * Own end-to-end implementation execution for assigned customers, from post-sales handoff through go-live and transition to Customer Success * Develop and manage ...

US Bank

Customer Implementation Delivery Leader

Denver, CO

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Implementation Delivery Leader is responsible for leading a team of Implementation Managers who oversee the onboarding, implementation, and go-live delivery experience for enterprise ...

US Bank

Customer Implementation Delivery Leader

Tempe, AZ

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Implementation Delivery Leader is responsible for leading a team of Implementation Managers who oversee the onboarding, implementation, and go-live delivery experience for enterprise ...

U.S. Bank

Customer Implementation Delivery Leader

Knoxville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Implementation Delivery Leader is responsible for leading a team of Implementation Managers who oversee the onboarding, implementation, and go-live delivery experience for enterprise ...

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Onboarding Implementation Manager information

See salary details

$39K

$103.5K

$168K

How much do onboarding implementation manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for onboarding implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.
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Onboarding Implementation Manager jobs near you
Infographic showing various Onboarding Implementation Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Enterprise Implementation Manager

PermitFlow

New York, NY • On-site

$160K - $210K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 26 days ago

Job description

PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We've raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
This is a hybrid role based in New York, with in-office days on Monday, Wednesday, and Friday, and up to 25% travel.
Role Overview
As Enterprise Implementation Manager, you will report to the Vice President of Customer Success and own onboarding for PermitFlow's strategic enterprise accounts. You'll lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value.
What You'll Do
  • Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
  • Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
  • Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
  • Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
  • Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
  • Drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
  • Measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders.
  • Build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.

What We're Looking For
  • 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
  • Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
  • Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
  • Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
  • Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans.

What We Offer (Full-Time Roles Only)
  • Competitive salary and meaningful equity in a high-growth company
  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO and paid family leave
  • Home office & equipment stipend
  • Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
  • In-Office Lunch & Dinner Provided

Travel: This role requires up to 25% travel for onsite enterprise onboarding, training, and strategic customer engagements.
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.

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