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Onboarding Implementation Manager Jobs (NOW HIRING)

Evolv

Be Seen First

Partnerships &Implementation Mgr-Financial Institutions

Evansville, IN · On-site

$70K - $80K/yr

Primary Objective Manage bank and credit union partnerships by leading partner onboarding (client onboarding) and implementation (launch/go-live/activation), delivering training and enablement, and ...

Jumio

Onboarding Manager

OR · On-site +1

The role owns the customer onboarding journey and partners closely with the implementation manager, ensuring customers achieve a fast, predictable, and high-quality deployment experience while ...

Jumio

Onboarding Manager

The role owns the customer onboarding journey and partners closely with the implementation manager, ensuring customers achieve a fast, predictable, and high-quality deployment experience while ...

Profound

Implementation Manager

New York, NY · On-site

$115K - $140K/yr

You'll run onboarding at scale through recurring sessions, strengthen the systems and curriculum ... managing a high volume of implementations and adapting the playbook when customer circumstances ...

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Onboarding Implementation Manager information

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$168K

How much do onboarding implementation manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for onboarding implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

How does an onboarding implementation manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What is an onboarding implementation manager?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

What are the key skills and qualifications needed to thrive as an onboarding implementation manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.
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Onboarding Implementation Manager jobs near you
Infographic showing various Onboarding Implementation Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.

Onboarding & Implementation Manager

Wander.com, Inc.

Austin, TX • On-site

$80K - $100K/yr

Full-time

Posted 18 days ago

Job description

About Wander
Wander is revolutionizing the $100 B+ short-term rental industry. We curate every aspect of the guest experience-from our smart homes to our intuitive booking platform. Our mission is to help people find their happy place, and our vision is to create the infrastructure for people to experience the world.
Backed by top-tier investors and led by experienced startup veterans, we're a tight-knit, remote-first team united by our passion for travel, technology, and creating unforgettable experiences.
The Role
You are the air traffic controller for every new WanderOS account from contract signed to first booking. You own the onboarding pipeline end-to-end: timelines, owners, blockers, escalations, and the customer's experience along the way. If a build is stuck, a PMS isn't syncing, or a Site Builder is overloaded, you see it before anyone else and you unblock it.
This is a hands-on, in-office role in Austin. You'll work shoulder-to-shoulder with Sales, Site Builders, CSMs, and Engineering.
What You'll Do
  • Own the onboarding pipeline as the single source of truth (account stage, site stage, blockers, go-live dates).
  • Drive every new account from "closed-won" to "live pre-booking" in 14 days or less.
  • Triage blockers daily: PMS integration issues, missing assets, unresponsive PMs, product gaps. Route to the right owner and follow up until resolved.
  • Assign builds to Site Builders based on capacity, skill, and customer context. Make sure each builder has every piece of context Sales captured.
  • Run a tight weekly cadence with Site Builders, CSMs, and Sales. Publish status, flag risk, hold the line on dates.
  • Own the customer-facing communication during the build window. Warm welcome, status updates, revision turnaround. White-glove tone, short and clear.
  • Spot patterns. If 5 customers hit the same blocker, get it fixed at the system level : process, automation, or product.
  • Partner with Engineering and Ops to automate the workflow. Manual coordination is a temporary state.

You Are
  • A relentless operator. You make lists, you work them, and you don't let things slip.
  • Calm under pressure. You can run 40+ concurrent accounts without dropping a ball.
  • Detail obsessive. Dates, names, statuses, follow-ups - all correct, all current.
  • Comfortable with tools: Airtable, HubSpot, Slack, Google Workspace. Bonus if you've worked in a PMS (Hostaway, Guesty, Track, Streamline, OwnerRez, Escapia).
  • A clear, succinct writer. You can send a 3-sentence email that resolves a 4-day standoff.
  • Output over optics. You measure yourself by go-live velocity and customer NPS, not meetings attended.
  • A strong project manager at heart - you can juggle multiple workstreams, timelines, and stakeholders without dropping a ball.
  • Technical and computer-savvy - you're comfortable working with APIs and integrating tools; you pick up new systems fast.
  • Personable and friendly - you build trust quickly with customers and teammates alike.

Nice to Have
  • 2-4 years in customer onboarding, implementation, or project management at a fast-moving SaaS or hospitality company.
  • Experience with vibe coding and LLMs
  • Experience with the vacation rental, STR, or hotel industry.
  • Familiarity with workflow automation and building automations.

Why Wander
  • You'll launch products and processes that touch real homes, real travelers, and real revenue inside a year.
  • Lean team, equity from day one, leadership accessible at all times.
  • We don't do corporate bloat. We do impact.

The pay range for this role is:
80,000 - 100,000 USD per year (Austin, TX)

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