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Onboarding Implementation Manager Jobs (NOW HIRING)

Flowcode

Onboarding & Implementation Manager

New York, NY · On-site

$65K/yr

Onboarding & Implementation Manager Location: NYC Type: Full-Time About the Role Most onboarding roles are about process. This one is about obsession. The Onboarding & Implementation Manager sits on ...

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$103.5K

$168K

How much do onboarding implementation manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for onboarding implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What is the difference between Onboarding Implementation Manager vs Customer Success Manager?

AspectOnboarding Implementation ManagerCustomer Success Manager
Primary FocusLeading new client onboarding and implementation processesMaintaining client relationships and ensuring ongoing satisfaction
ResponsibilitiesProject management, process setup, training during onboardingRenewals, upselling, ongoing support
Skills & CertificationsProject management, communication, technical knowledgeRelationship management, communication, product knowledge

While both roles involve client interaction, the Onboarding Implementation Manager focuses on the initial setup and implementation of services, whereas the Customer Success Manager maintains long-term client relationships and satisfaction after onboarding.

How does an Onboarding Implementation Manager typically collaborate with cross-functional teams during a client onboarding project?

As an Onboarding Implementation Manager, you will regularly collaborate with teams such as sales, product, IT, and customer support to ensure a smooth client onboarding experience. This involves coordinating project timelines, sharing client requirements, and troubleshooting issues as they arise. Effective communication and project management skills are crucial, as you'll serve as the main point of contact between the client and internal teams, ensuring all stakeholders are aligned and informed throughout the implementation process.

What are Onboarding Implementation Managers?

Onboarding Implementation Managers are professionals responsible for ensuring the smooth transition of new clients or employees into a company's systems, processes, or services. They coordinate the setup, training, and integration activities to ensure all requirements are met and stakeholders are satisfied. Their role involves project management, communication with clients, and collaboration with internal teams to deliver a seamless onboarding experience. They play a key role in setting the tone for the client's or employee's relationship with the company.

What are the key skills and qualifications needed to thrive as an Onboarding Implementation Manager, and why are they important?

To thrive as an Onboarding Implementation Manager, you need strong project management abilities, experience with customer onboarding processes, and often a degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and project management tools such as Asana or Trello is typically required. Exceptional communication, problem-solving, and relationship-building skills set top performers apart in this role. These skills ensure efficient client integration, high satisfaction, and smooth transitions that drive customer retention and business success.
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Onboarding Implementation Manager jobs near you
Infographic showing various Onboarding Implementation Manager job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.
Onboarding & Implementation Manager

Onboarding & Implementation Manager

Flowcode

New York, NY • On-site

$65K/yr

Other

Posted 15 days ago

Job description

Onboarding & Implementation Manager

Location: NYC
Type: Full-Time

About the Role

Most onboarding roles are about process. This one is about obsession.

The Onboarding & Implementation Manager sits on our Advanced Builder Team (ABT) and exists for one reason: customers go live fast, adopt deeply, and never look back. You are personally offended when a customer is slow to activate. You lose sleep over accounts that aren't using the product to its full potential. You don't wait to be asked - you see the gap and close it.

This is not a hand-holding role. You will work with brands like the NBA, NFL, NHL, AB InBev, Kraft Heinz, Delta, and more to build real-world consumer experiences on Flowcode 2. Your fingerprints will be on every launch and you'll see it come to life. Your standard is: if a customer isn't live, activated, and expanding - something went wrong, and you're going to fix it.

What You'll Own Hub Adoption
  • Drive 100% Hub adoption across all of our top customers
  • Hunt down every account not using Hubs and build activation plans to migrate them
  • Partner with CS and Sales to position Hubs as the default operating model
  • Build and Design Hubs from end-to-end, or leverage design team if more efficient
  • Cut time-to-live in half, then cut it again
Flowcode 2 Onboarding & Demo Excellence
  • Lead onboarding and training for new teams onto Flowcode 2
  • Build a demo that makes the step-change improvement undeniable
  • Ensure customers understand not just how to use the platform, but why it's materially better
  • Push customers past surface usage into the features that actually move their metrics
Engagement & Health Monitoring
  • Maintain visibility into customer engagement metrics
  • Identify under-adoption early and intervene quickly
  • Drive adoption of key features tied to performance (analytics, integrations, automation)
  • Work with CS to turn low-engagement accounts into expansion-ready accounts
Product Marketing & Scale Enablement
  • Partner with Product Marketing to build scalable onboarding and adoption assets
  • Codify best practices into templates, guides, and repeatable workflows
  • Identify patterns in friction and feed them back into Product
  • Help move onboarding from manual automated wherever possible
How You'll Operate
  • You believe onboarding should feel instant
  • You reduce complexity, not add to it
  • You escalate when something that should "just work" doesn't
  • You're comfortable pushing customers (and internal teams) toward better standards
  • You think in terms of speed, leverage, and systems - not just task completion
Requirements
  • 1-2+ years in implementation, onboarding, or customer activation in a high-growth SaaS environment
  • Experience working with enterprise, marketing, or sports/entertainment clients preferred
  • Strong operational rigor - you know how to move multiple accounts forward simultaneously
  • Data-oriented mindset; comfortable tracking usage, engagement, and activation metrics
  • Excellent communicator with the ability to lead training sessions and executive-facing walkthroughs
  • Proven ability to work cross-functionally with Product, CS, Sales, and Marketing
  • Bias toward action, clarity, and raising the bar
Compensation

Base: $65k

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