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How much do on call customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for on call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How does the on-call structure typically impact the work-life balance for customer service representatives?

On-call customer service roles often require flexibility, as you may be asked to respond to customer inquiries or issues outside of regular business hours, including evenings or weekends. While this can provide variety and sometimes additional pay, it can also make it challenging to plan personal time, especially during peak periods. Most organizations try to rotate on-call duties among team members to help balance workloads and prevent burnout. It's helpful to clarify the expected on-call schedule, typical response times, and support resources available during your shifts before accepting the role.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support, client relations, or account management, with salaries exceeding $60,000 annually. Senior positions requiring extensive experience, industry knowledge, and strong communication skills tend to offer the highest compensation in customer service careers.

What are On Call Customer Service representatives?

On Call Customer Service representatives are professionals who provide customer support as needed, often outside of regular business hours or during peak times. They are typically scheduled to be available 'on call,' meaning they may be contacted to resolve customer issues, answer questions, or assist with orders whenever demand arises. This role requires flexibility, strong communication skills, and the ability to handle a variety of customer needs efficiently. On Call Customer Service representatives may work remotely or onsite, depending on the employer's requirements.

What's a good job for overthinkers?

On Call Customer Service roles can be suitable for overthinkers because they often involve problem-solving, communication, and attention to detail. These jobs typically require strong listening skills, patience, and the ability to handle multiple tasks, which can help overthinkers stay engaged and focused. Training and clear protocols support success in this environment.

What is the difference between On Call Customer Service vs Customer Support Specialist?

AspectOn Call Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, remote, or on-siteOffice or remote, interacting via phone, email, or chat
Employer & IndustryRetail, telecom, tech companiesTech, retail, service industries
Common Search IntentHandling urgent customer issues on callProviding ongoing customer support and solutions

On Call Customer Service primarily involves responding to customer inquiries or issues as they arise, often during specific shifts or emergencies. Customer Support Specialists focus on ongoing support, troubleshooting, and building customer relationships. While both roles require strong communication skills, On Call Customer Service emphasizes immediate problem resolution, whereas Customer Support Specialists handle broader, long-term support tasks.

What are the key skills and qualifications needed to thrive as an On Call Customer Service representative, and why are they important?

To thrive as an On Call Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Exceptional patience, resilience under pressure, and the ability to quickly adapt to changing situations are vital soft skills. These capabilities ensure prompt, effective support for customers and help maintain satisfaction during peak or urgent periods.

What jobs pay 4000 a week without a degree?

On Call Customer Service roles typically do not pay $4,000 a week without specialized experience or high-level commissions. High-paying jobs that can reach this level without a degree often include sales positions, real estate agents, or skilled trades like certain construction or technical roles, which may require certifications or extensive experience. These jobs often involve variable income, commissions, or overtime work to reach such earnings.

How to make $1000 a week remotely?

On Call Customer Service roles typically pay hourly, and earning $1000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. To reach this goal, you may need to work 40 or more hours weekly, develop strong communication skills, and seek positions with higher pay or bonuses, possibly through specialized training or certifications. Consistent scheduling and excellent performance can help maximize earnings in remote customer service jobs.
More about On Call Customer Service jobs
What cities are hiring for On Call Customer Service jobs? Cities with the most On Call Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most On Call Customer Service jobs? States with the most job openings for On Call Customer Service jobs include:
On Call Customer Service jobs near you
Infographic showing various On Call Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Customer Service Representative - ON CALL

Customer Service Representative - ON CALL

HeiTech Services, Inc.

Morrisville, NC • On-site

$14.50 - $18.75/hr

Other

Posted 13 days ago

Job description

Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician). In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment.
No prior fingerprinting experience is required-paid training is provided. Candidates with backgrounds in customer service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply.
This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.

  • ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
  • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
  • In this position, hours are not guaranteed, and employees are on an "as needed" basis so a steady income stream cannot be guaranteed.
  • The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.
Primary Responsibilities:
  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
  • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
  • This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.
Requirements
Skills and Abilities Required:
  • Must be able to obtain and maintain a government-issued suitability clearance.
  • Must be able to speak and write in English.
  • Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicants' hands to obtain quality fingerprints
  • Ability to work in a high-paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and certification within 60 days
Minimum Education and Experience Required:
  • High School Diploma or equivalent
  • Demonstrated experience in customer service

Desired Skills: Ability to speak a foreign language
Must be US Citizen and able to obtain a government clearance.
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.
If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.
HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.

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