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On Call Customer Service Jobs (NOW HIRING)

Cimarron

I&E Service Specialist

Arlington, TX

... vapor control systems. * On-call customer support onsite and remotely to resolve unplanned ... field service experience * Military experience in Electrical or Mechanical is a plus Position ...

Med-South

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Customer Service Representative

Sylacauga, AL · On-site

$13 - $17.75/hr

The Customer Service Representative (CSR) is responsible for processing orders for DME or supplies ... Availability for an on-call rotation.

Always On Call Corp

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On Call Specialist

Pittsburgh, PA · Remote

$10 - $20/hr

Always On Call Corp is a growing on call company specializing in after hour service for Home ... We value our customers and offer top quality customer service. Work From Home - Anywhere in ...

A1 Services

Customer Service Representative

Lansing, MI

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Rep. ... Review the after hour calls, get with the on call technician for necessary notes. * Maximize ...

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How much do on call customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for on call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Customer Service representative, and why are they important?

To thrive as an On Call Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Exceptional patience, resilience under pressure, and the ability to quickly adapt to changing situations are vital soft skills. These capabilities ensure prompt, effective support for customers and help maintain satisfaction during peak or urgent periods.

How does the on-call structure typically impact the work-life balance for customer service representatives?

On-call customer service roles often require flexibility, as you may be asked to respond to customer inquiries or issues outside of regular business hours, including evenings or weekends. While this can provide variety and sometimes additional pay, it can also make it challenging to plan personal time, especially during peak periods. Most organizations try to rotate on-call duties among team members to help balance workloads and prevent burnout. It's helpful to clarify the expected on-call schedule, typical response times, and support resources available during your shifts before accepting the role.

What are On Call Customer Service representatives?

On Call Customer Service representatives are professionals who provide customer support as needed, often outside of regular business hours or during peak times. They are typically scheduled to be available 'on call,' meaning they may be contacted to resolve customer issues, answer questions, or assist with orders whenever demand arises. This role requires flexibility, strong communication skills, and the ability to handle a variety of customer needs efficiently. On Call Customer Service representatives may work remotely or onsite, depending on the employer's requirements.

What is the difference between On Call Customer Service vs Customer Support Specialist?

AspectOn Call Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, remote, or on-siteOffice or remote, interacting via phone, email, or chat
Employer & IndustryRetail, telecom, tech companiesTech, retail, service industries
Common Search IntentHandling urgent customer issues on callProviding ongoing customer support and solutions

On Call Customer Service primarily involves responding to customer inquiries or issues as they arise, often during specific shifts or emergencies. Customer Support Specialists focus on ongoing support, troubleshooting, and building customer relationships. While both roles require strong communication skills, On Call Customer Service emphasizes immediate problem resolution, whereas Customer Support Specialists handle broader, long-term support tasks.

More about On Call Customer Service jobs
What cities are hiring for On Call Customer Service jobs? Cities with the most On Call Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most On Call Customer Service jobs? States with the most job openings for On Call Customer Service jobs include:
On Call Customer Service jobs near you
Infographic showing various On Call Customer Service job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 86% Full Time, 4% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Customer Service Representative

Customer Service Representative

Clinton Electric Co., Inc.

Timonium, MD • On-site

$17 - $20/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 22 days ago

Job description

Company Overview
. Clinton Electric Company opened in 1969 and has always been a business backed by integrity. We have been awarded Baltimore's Best Electrician 4 years in a row! Join our team and experience what working for a fantastic company feels like.
Job Summary
The Customer Service Representative (CSR) position is at our Timonium location, supporting the day to day operations of the residential department. The CSR answers the phone for a large part of their day, entering information into the computer while speaking with the customer. Credit card payments are processed by the CSR, so confidentiality as well as accuracy is important. There is an on call rotation which is one week every 4 to 6 weeks. These are only for emergency after hours calls. Work schedule 7:00 am - 3:30 pm Monday through Friday plus the rotating on call schedule. (There is additional pay for On-Call weeks).
Responsibilities and Duties
  • Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated.
  • Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit.
  • Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
  • Performing both Pre-Calls and Follow-Up calls. This will ensure that the client is kept informed of their scheduled time frames for service, as well as following through to ensure that the client has received the best service, applicable to their needs.
  • Notify client ahead of time if the technician, is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's satisfaction.
  • Ensure that Club Membership clients are continually called. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
  • **must be available to be part of the On-Call rotation

Qualifications and Skills
  • High school diploma and/or GED.
  • Reliable transportation to and from work.
  • Must be able to pass drug testing, and a background check.
  • Must be a self-starter, reliable, flexible with hours, with willingness to take part in a rotating on-call schedule.
  • Must provide excellent customer service skills, interpersonal communication skills, and telephone etiquette.
  • Must present and communicate professionally (written and verbal).
  • Must be a critical thinker - Strong English composition skills.
  • Must demonstrate the ability to use basic computer skills, with the willingness and ability to learn new computer software programs, including (but not limited to) email systems, spreadsheets, etc.

Benefits and Perks
  • PTO accrual 2 weeks per year
  • Health & Dental insurance
  • Paid holidays
  • 401K with matching

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