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On Call Customer Service Jobs (NOW HIRING)

Anchor Plumbing

Customer Service Rep.

Helotes, TX · On-site

$18 - $20/hr

Customer Service Representative (CSR) - Anchor Plumbing Services Full-Time | Monday-Friday Anchor ... or on-call weekends Why Join Us? • Supportive team environment • Growth and training ...

EASTERN COMMUNICATIONS, INC.

$55K - $90K/yr

Complete service orders. * On-Call customer support Basic Role Requirements * Associates degree in Electronics or a related field, or several years of comparable technical experience. * Knowledge of ...

Professional Health Care Services

Be Seen First

Customer Service Representative

Pensacola, FL · On-site

$15.25 - $20.50/hr

Participate in an on-call rotation as required Education Requirements: High School Diploma or equivalent Experience: * Previous customer service experience required * Experience with CRT or durable ...

Etech

Customer Service Representative

Nacogdoches, TX

$13.25 - $18/hr

Update customer information based on call interaction * Provide quality service to clients through knowledge of products and services * Handle all escalations with diplomacy, tact and respect.

Powers Plumbing

Customer Service / Dispatcher

San Diego, CA · On-site

$18 - $22.50/hr

This person will work to support the daily customer service and operations of the office ... The candidate must be willing to be remotely on call for scheduling emergencies some weekends and ...

Cimarron

I&E Service Specialist

Arlington, TX · On-site

... vapor control systems. * On-call customer support onsite and remotely to resolve unplanned ... field service experience * Military experience in Electrical or Mechanical is a plus Position ...

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On Call Customer Service information

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How much do on call customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for on call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Customer Service representative, and why are they important?

To thrive as an On Call Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Exceptional patience, resilience under pressure, and the ability to quickly adapt to changing situations are vital soft skills. These capabilities ensure prompt, effective support for customers and help maintain satisfaction during peak or urgent periods.

How does the on-call structure typically impact the work-life balance for customer service representatives?

On-call customer service roles often require flexibility, as you may be asked to respond to customer inquiries or issues outside of regular business hours, including evenings or weekends. While this can provide variety and sometimes additional pay, it can also make it challenging to plan personal time, especially during peak periods. Most organizations try to rotate on-call duties among team members to help balance workloads and prevent burnout. It's helpful to clarify the expected on-call schedule, typical response times, and support resources available during your shifts before accepting the role.

What are On Call Customer Service representatives?

On Call Customer Service representatives are professionals who provide customer support as needed, often outside of regular business hours or during peak times. They are typically scheduled to be available 'on call,' meaning they may be contacted to resolve customer issues, answer questions, or assist with orders whenever demand arises. This role requires flexibility, strong communication skills, and the ability to handle a variety of customer needs efficiently. On Call Customer Service representatives may work remotely or onsite, depending on the employer's requirements.

What is the difference between On Call Customer Service vs Customer Support Specialist?

AspectOn Call Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, remote, or on-siteOffice or remote, interacting via phone, email, or chat
Employer & IndustryRetail, telecom, tech companiesTech, retail, service industries
Common Search IntentHandling urgent customer issues on callProviding ongoing customer support and solutions

On Call Customer Service primarily involves responding to customer inquiries or issues as they arise, often during specific shifts or emergencies. Customer Support Specialists focus on ongoing support, troubleshooting, and building customer relationships. While both roles require strong communication skills, On Call Customer Service emphasizes immediate problem resolution, whereas Customer Support Specialists handle broader, long-term support tasks.

More about On Call Customer Service jobs
What cities are hiring for On Call Customer Service jobs? Cities with the most On Call Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most On Call Customer Service jobs? States with the most job openings for On Call Customer Service jobs include:
On Call Customer Service jobs near you
Infographic showing various On Call Customer Service job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 86% Full Time, 4% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO • On-site

$36.40K - $41.60K/yr

Full-time

Posted 26 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:
  • Email
  • Phone
  • Chat

Schedule:
  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:
  • Hybrid

Benefits:
  • Flexible schedule
  • On-the-job training

Experience level:
  • 2 years

Shift:
  • Day shift
  • Rotating shift

Weekly day range:
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:
  • Call center
  • In-person

Education:
  • High school or equivalent (Required)

Experience:
  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:
  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

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