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Customer Service Receptionist/Scheduler/OnCall

Schererville, IN · On-site

$13.75 - $18/hr

... on call after business hours. Send resume through ZipRecruiter and/or you can fill out an ... National franchise delivering non-medical in home care services that allow people to maintain their ...

Climate Pros LLC

Field Service Supervisor

Tamarac, FL · On-site

Manage technicians' performance reviews, timecards, PTO and on-call * Customer Service: * Resolve all customer callbacks for assigned areas * Provide exceptional support to both internal and external ...

Continental Realty

Maintenance Supervisor

Bluffton, SC · On-site

$37 - $39/hr

Vehicle, valid driver's license, tools, on-call. * Customer service skills a must. Founded in 1960, privately-held family company. We've been Certified a Top Workplace Nationally recently and Top Ten ...

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How much do on call customer service jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for on call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

How does the on-call structure typically impact the work-life balance for customer service representatives?

On-call customer service roles often require flexibility, as you may be asked to respond to customer inquiries or issues outside of regular business hours, including evenings or weekends. While this can provide variety and sometimes additional pay, it can also make it challenging to plan personal time, especially during peak periods. Most organizations try to rotate on-call duties among team members to help balance workloads and prevent burnout. It's helpful to clarify the expected on-call schedule, typical response times, and support resources available during your shifts before accepting the role.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support, client relations, or account management, with salaries exceeding $60,000 annually. Senior positions requiring extensive experience, industry knowledge, and strong communication skills tend to offer the highest compensation in customer service careers.

What are On Call Customer Service representatives?

On Call Customer Service representatives are professionals who provide customer support as needed, often outside of regular business hours or during peak times. They are typically scheduled to be available 'on call,' meaning they may be contacted to resolve customer issues, answer questions, or assist with orders whenever demand arises. This role requires flexibility, strong communication skills, and the ability to handle a variety of customer needs efficiently. On Call Customer Service representatives may work remotely or onsite, depending on the employer's requirements.

What's a good job for overthinkers?

On Call Customer Service roles can be suitable for overthinkers because they often involve problem-solving, communication, and attention to detail. These jobs typically require strong listening skills, patience, and the ability to handle multiple tasks, which can help overthinkers stay engaged and focused. Training and clear protocols support success in this environment.

What is the difference between On Call Customer Service vs Customer Support Specialist?

AspectOn Call Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, remote, or on-siteOffice or remote, interacting via phone, email, or chat
Employer & IndustryRetail, telecom, tech companiesTech, retail, service industries
Common Search IntentHandling urgent customer issues on callProviding ongoing customer support and solutions

On Call Customer Service primarily involves responding to customer inquiries or issues as they arise, often during specific shifts or emergencies. Customer Support Specialists focus on ongoing support, troubleshooting, and building customer relationships. While both roles require strong communication skills, On Call Customer Service emphasizes immediate problem resolution, whereas Customer Support Specialists handle broader, long-term support tasks.

What are the key skills and qualifications needed to thrive as an On Call Customer Service representative, and why are they important?

To thrive as an On Call Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Exceptional patience, resilience under pressure, and the ability to quickly adapt to changing situations are vital soft skills. These capabilities ensure prompt, effective support for customers and help maintain satisfaction during peak or urgent periods.

What jobs pay 4000 a week without a degree?

On Call Customer Service roles typically do not pay $4,000 a week without specialized experience or high-level commissions. High-paying jobs that can reach this level without a degree often include sales positions, real estate agents, or skilled trades like certain construction or technical roles, which may require certifications or extensive experience. These jobs often involve variable income, commissions, or overtime work to reach such earnings.

How to make $1000 a week remotely?

On Call Customer Service roles typically pay hourly, and earning $1000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. To reach this goal, you may need to work 40 or more hours weekly, develop strong communication skills, and seek positions with higher pay or bonuses, possibly through specialized training or certifications. Consistent scheduling and excellent performance can help maximize earnings in remote customer service jobs.
More about On Call Customer Service jobs
What cities are hiring for On Call Customer Service jobs? Cities with the most On Call Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most On Call Customer Service jobs? States with the most job openings for On Call Customer Service jobs include:
On Call Customer Service jobs near you
Infographic showing various On Call Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Customer Support Specialist

Customer Support Specialist

Children's of Alabama

Birmingham, AL • On-site

$16.75 - $22.75/hr

Part-time

Posted 27 days ago

Children's Of Alabama rating

6.4

Company rating: 6.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

716th of 1,004 rated hospitals

Job description

In Communications at Main Campus McWane Building
Work schedule will be Part-time Benefits Eligible on the Day Evening Shift, Thursday - Sunday 5:00pm -10:30pm.
Summary:
The Customer Support Specialist is responsible for supporting COA Call Center and Communication operations within the organization, providing positive customer support experience while providing first-tier communications support utilizing various methods of communication with limited supervision. This role serves as an initial point of contact for customers; assisting with inquiries, routing call requests to appropriate business areas, creating and documenting service tickets, and escalating issues when needed. This position focuses on call customer service, communications, and emergency notification support. The Customer Support Specialist follows established procedures to ensure timely and accurate service while maintaining a professional, respectful, and customer-focused environment. Strong communication, interpersonal, and teamwork skills are essential to supporting departmental objectives and delivering a positive customer experience
Other information:
Knowledge of effective human relation and communications techniques.
Knowledge of communication devices and equipment.
Knowledge of general record keeping and filling systems.
Ability to react and make decisions quickly and accurately in stressful circumstances.
Ability to quickly sort and prioritize information regarding multiple incidents.
Ability to remain calm and obtain, retain and analyze information from distraught callers.
Ability to respond in a calm and effective manner.
Ability to learn and follow Hospital and departmental policies.
Ability to learn and follow procedures specified for emergencies such as tornadoes, fires, accidents, and numerous codes.
Ability to learn radio operation and related communications equipment procedures.
Ability to retain a multitude of facts.
Ability to maintain favorable public relations.
Ability to record relevant information correctly and completely.
Ability to solve problems and explain work instructions to new operators.
Ability to learn and overhead page messages in Spanish.
Credentials with Equivalent Qualifications:
Education with Equivalent Qualifications:
Essential:
* High School Diploma Graduate or Equivalent
Nonessential:
* Associates Degree in Computer Science
Experience with Equivalent Qualifications:

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About Children's of Alabama

Sourced by ZipRecruiter

Since 1911, Children’s of Alabama has provided specialized medical care for ill and injured children. Ranked among the best children’s hospitals in the nation by U.S. News & World Report, Children’s serves patients from every county in Alabama and nearly every state. With more than 3.5 million square feet, it is one of the largest pediatric medical facilities in the United States. Children’s offers inpatient and outpatient services at its Russell Campus on Birmingham’s historic Southside with additional specialty services provided at Children’s South, Children’s on 3rd and in Huntsville and Montgomery. Primary medical care is provided in more than a dozen communities across central Alabama. Children’s is the only health system in Alabama dedicated solely to the care and treatment of children. It is a private, not-for-profit medical center that serves as the teaching hospital for the University of Alabama at Birmingham (UAB) pediatric medicine, surgery, psychiatry, research and residency programs. The medical staff consists of UAB faculty and Children’s full-time physicians as well as private practicing community physicians. Our staff is committed to providing the finest pediatric healthcare to all children. We built our legacy on our core values of trust, teamwork, compassion, innovation and commitment. We know that every time we come through these doors we will live up to our high standards as we work to make a difference in children's lives. You've chosen a career that’s all about care. If you want to make a difference the life of children and their families, if you want to advance in your profession, if you appreciate good benefits, and want to work with outstanding medical professionals in a variety of areas, then Children’s of Alabama is where you belong.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Birmingham, AL, US

Year founded

1911

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