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Customer Service Receptionist/Scheduler/OnCall

Schererville, IN · On-site

$13.75 - $18/hr

... on call after business hours. Send resume through ZipRecruiter and/or you can fill out an ... National franchise delivering non-medical in home care services that allow people to maintain their ...

Climate Pros LLC

Field Service Supervisor

Tamarac, FL · On-site

Manage technicians' performance reviews, timecards, PTO and on-call * Customer Service: * Resolve all customer callbacks for assigned areas * Provide exceptional support to both internal and external ...

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How much do on call customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for on call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an on call customer service representative?

On Call Customer Service representatives are professionals who provide customer support as needed, often outside of regular business hours or during peak times. They are typically scheduled to be available 'on call,' meaning they may be contacted to resolve customer issues, answer questions, or assist with orders whenever demand arises. This role requires flexibility, strong communication skills, and the ability to handle a variety of customer needs efficiently. On Call Customer Service representatives may work remotely or onsite, depending on the employer's requirements.

What are the key skills and qualifications needed to thrive as an on call customer service representative?

To thrive as an On Call Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Exceptional patience, resilience under pressure, and the ability to quickly adapt to changing situations are vital soft skills. These capabilities ensure prompt, effective support for customers and help maintain satisfaction during peak or urgent periods.

How does the on-call structure typically impact the work-life balance for customer service representatives?

On-call customer service roles often require flexibility, as you may be asked to respond to customer inquiries or issues outside of regular business hours, including evenings or weekends. While this can provide variety and sometimes additional pay, it can also make it challenging to plan personal time, especially during peak periods. Most organizations try to rotate on-call duties among team members to help balance workloads and prevent burnout. It's helpful to clarify the expected on-call schedule, typical response times, and support resources available during your shifts before accepting the role.

What is the difference between On Call Customer Service vs Customer Support Specialist?

AspectOn Call Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, remote, or on-siteOffice or remote, interacting via phone, email, or chat
Employer & IndustryRetail, telecom, tech companiesTech, retail, service industries
Common Search IntentHandling urgent customer issues on callProviding ongoing customer support and solutions

On Call Customer Service primarily involves responding to customer inquiries or issues as they arise, often during specific shifts or emergencies. Customer Support Specialists focus on ongoing support, troubleshooting, and building customer relationships. While both roles require strong communication skills, On Call Customer Service emphasizes immediate problem resolution, whereas Customer Support Specialists handle broader, long-term support tasks.

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What cities are hiring for On Call Customer Service jobs?

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What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most On Call Customer Service jobs?

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What are popular job titles related to On Call Customer Service jobs?

For On Call Customer Service jobs, the most frequently searched job titles are:

On Call Customer Service jobs near you
Infographic showing various On Call Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

On-Call or Part-Time Customer Experience Officer / Receptionist

Dillon, CO • On-site

Land Title
See more jobs at Land Titleexternal

$22.57/hr

Other

Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

What We Need From You
The On-Call Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. The Customer Experience Officer is responsible for order entry, file setup, and basic file processing. As an on-call role, the incumbent will be scheduled as needed and will float to various Land Title offices throughout the North Metro area.
Responsibilities:
  • Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
  • Answer customer inquiries in a timely and accurate manner
  • Coordinate daily closing activities including closing room schedules, calendars, meetings and events
  • Process incoming customer orders by following work procedures for New Order Entry
  • Compile personal profile information of sellers, buyer, and borrowers in customer management software
  • Assist in creation, preparation and distribution of reports in support of the organization
  • Compile data for over/short report and escheating
  • Provide administrative assistance with document distribution, typing reports and memos, maintaining computer-based and paper files, order and maintenance of office supplies, and performing other clerical tasks
  • Other related duties as assigned.
Success Factors:
  • Excellent written and verbal communication skills
  • Exceptional interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
Education and Experience:
  • High school diploma or equivalent required
  • Customer service experience strongly preferred
  • Proficiency with E-mail, Microsoft Office Suite, Google Suite and the internet
Working Conditions:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Compensation:
  • The hourly wage for this position is $22.57 per hour.
  • In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
  • There is potential for an annual employee profit-sharing bonus based upon company performance.
Competitive benefits that include the following for our on-call team:
  • Traditional and Roth 401K retirement options with company match
  • Employee Assistance Program (EAP)

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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