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On Call Customer Service Jobs in Alberta (NOW HIRING)

Petro Service

Service Technician

Saint Albert, AB · On-site

Skilled in customer service and multitasking * Clear communicator with strong organizational skills * Licensed to drive with a clean abstract * Willing to travel, work on-call (rotation), and take on ...

Petro Service

Service Technician

Calgary, AB

... customer service and multitasking Clear communicator with strong organizational skills Licensed to drive with a clean abstract Willing to travel, work on-call (rotation), and take on overtime TSSA or ...

ATCO

General Labourer (On-Call)

Lethbridge, AB

ATCO Frontec is seeking a casual, on-call General Labourer to join our ATCO Facility Solutions team ... ATCO Frontec provides preventative and corrective maintenance services for our customers throughout ...

AM/PM Service - Point of Sale & Service

Be Seen First

Computer Field Service Technician

Grande Prairie, AB · On-site

This position requires regular on-call shift work as well as afterhours & weekend availability. Main Responsibilities * Provide outstanding customer service * Provide swift break / fix resolutions on ...

Brandt

Foreman - Service

Fort Mcmurray, AB · On-site

Establish & maintain an on-call field schedule * Converse with the customers and operators on the ... Experience in a service department setting required * Familiarity with John Deere and competitive ...

Fountain Tire

Service Truck Operator, Vulcan

Vulcan, AB · On-site

CA$20/hr

Amazing customers to impress with your professional and friendly customer service * The ... We need someone who can be on call after hours * Must be able to lift up to 100 pounds if required ...

Fountain Tire

Service Truck Operator, Vulcan

Vulcan, AB · On-site

CA$20/hr

Amazing customers to impress with your professional and friendly customer service * The ... We need someone who can be on call after hours * Must be able to lift up to 100 pounds if required ...

Key Equipment Services

Service Technician

Edmonton, AB · On-site

$25 - $45/hr

... customer service and communication skills, accountable and self-drivenMust be available to work overtime and participate in the on-call rotationAble to occasionally travel to work at other locations ...

New

Key Equipment Services

Service Technician

Edmonton, AB · On-site

CA$25 - CA$45/hr

Excellent customer service and communication skills, accountable and self-driven * Must be available to work overtime and participate in the on-call rotation * Able to occasionally travel to work at ...

Key Equipment Services

Service Technician

Edmonton, AB · On-site

CA$25 - CA$45/hr

Excellent customer service and communication skills, accountable and self-driven * Must be available to work overtime and participate in the on-call rotation * Able to occasionally travel to work at ...

Perativ

ATM Service Technician

Calgary, AB · On-site

Provide weekday on-call support in the evenings and weekend on-call support to customers, as necessary on a rotating schedule with other Service Technicians within the team. * Perform inventory ...

Perativ

ATM Service Technician

Edmonton, AB · On-site

Provide weekday on-call support in the evenings and weekend on-call support to customers, as necessary on a rotating schedule with other Service Technicians within the team. * Perform inventory ...

Perativ

ATM Service Technician

Edmonton, AB

Provide weekday on-call support in the evenings and weekend on-call supportto customers, as necessary on a rotating schedule with other Service Technicians within the team. * Perform inventory counts ...

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All JobsOn Call Customer Service JobsOn Call Customer Service Jobs in Alberta

On Call Customer Service information

What is an on call customer service representative?

On Call Customer Service representatives are professionals who provide customer support as needed, often outside of regular business hours or during peak times. They are typically scheduled to be available 'on call,' meaning they may be contacted to resolve customer issues, answer questions, or assist with orders whenever demand arises. This role requires flexibility, strong communication skills, and the ability to handle a variety of customer needs efficiently. On Call Customer Service representatives may work remotely or onsite, depending on the employer's requirements.

What are the key skills and qualifications needed to thrive as an on call customer service representative?

To thrive as an On Call Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Exceptional patience, resilience under pressure, and the ability to quickly adapt to changing situations are vital soft skills. These capabilities ensure prompt, effective support for customers and help maintain satisfaction during peak or urgent periods.

How does the on-call structure typically impact the work-life balance for customer service representatives?

On-call customer service roles often require flexibility, as you may be asked to respond to customer inquiries or issues outside of regular business hours, including evenings or weekends. While this can provide variety and sometimes additional pay, it can also make it challenging to plan personal time, especially during peak periods. Most organizations try to rotate on-call duties among team members to help balance workloads and prevent burnout. It's helpful to clarify the expected on-call schedule, typical response times, and support resources available during your shifts before accepting the role.

What is the difference between On Call Customer Service vs Customer Support Specialist?

AspectOn Call Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, remote, or on-siteOffice or remote, interacting via phone, email, or chat
Employer & IndustryRetail, telecom, tech companiesTech, retail, service industries
Common Search IntentHandling urgent customer issues on callProviding ongoing customer support and solutions

On Call Customer Service primarily involves responding to customer inquiries or issues as they arise, often during specific shifts or emergencies. Customer Support Specialists focus on ongoing support, troubleshooting, and building customer relationships. While both roles require strong communication skills, On Call Customer Service emphasizes immediate problem resolution, whereas Customer Support Specialists handle broader, long-term support tasks.

What are the most commonly searched types of Customer Service jobs in Alberta?

The most popular types of Customer Service jobs in Alberta are:

What cities in Alberta are hiring for On Call Customer Service jobs?

Cities in Alberta with the most On Call Customer Service job openings:

On Call Customer Service jobs near you
Infographic showing various On Call Customer Service job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Weatherford

Edmonton, AB

Full-time

Posted 3 days ago

New

Weatherford rating

7.3

Company rating: 7.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

50th of 87 rated oil and gas companies

Job description

We're seeking a dynamic Customer Service Representative to serve as the vital link between our customers and operations teams. In this role, you'll orchestrate daily activities including crew dispatch, equipment coordination, and customer relationship management. You'll take ownership of key accounts within your geographic area while ensuring seamless communication, timely deliveries, and exceptional service. This position offers the opportunity to guide less experienced team members and drive continuous improvement in our international sales operations.

Roles and Responsibilities

  • Serve as primary communication liaison between customers and operations, dispatching crews and equipment for job assignments

  • Plan, lead, and coordinate daily activities of shipping personnel and shop staff

  • Respond to quote requests from external and inter-company customers; prepare contracts, quotations, and shipping documentation

  • Assess customer needs and recommend appropriate solutions; actively support sales of new or additional services

  • Coordinate transportation logistics, arrange insurance, and track all shipments through to customer delivery

  • Process and review incoming orders, verify transfers, and ensure proper shipping procedures are followed

  • Manage invoicing for equipment shipped and associated costs including crating and freight; re-bill international expenses

  • Handle customer inquiries and complaints regarding billing; coordinate with QA and operations on non-conformance reports

  • Purchase materials within authorized limits to support customer orders

  • Continuously expedite and report on work order status; track all incoming inquiries and pending orders

  • Maintain open communication with customers providing updates on product availability, delivery dates, and order status

  • Mediate between customers, operations, and QA teams with daily interactions and updates

  • Actively participate in continuous process improvement initiatives and cost control measures following quality policies and standards

  • Provide guidance and mentorship to less experienced Customer Service Representatives

Skills and Education

  • Proven experience in customer service coordination, logistics, or operations management

  • Strong organizational and multitasking abilities with excellent attention to detail

  • Outstanding communication skills, both written and verbal, for customer and internal team interactions

  • Proficiency in processing quotes, contracts, and shipping documentation

  • Knowledge of international shipping procedures, insurance coordination, and freight logistics

  • Problem-solving skills with ability to assess customer needs and recommend solutions

  • Experience with invoicing, billing systems, and purchase order management

  • Leadership capabilities to coordinate and guide team members

  • Commitment to quality standards and continuous improvement methodologies

  • Flexibility for on-call requirements and overtime as business needs dictate

  • High school diploma required; Associate's or Bachelor's degree in Business, Logistics, or related field preferred

#LI-KP1 

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.  

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.  

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.  

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. 

Join Us:  

Weatherford is producing energy for today and tomorrow- with global opportunities as unlimited as your sense of adventure. Join us to make an impact on our customers, the industry, and the world.  

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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