The Customer Service Representative is responsible for the efficient and effective customer service ... Several years of direct sales experience At Finning, we prioritize creating a diverse and inclusive ...
The Customer Service Representative is responsible for the efficient and effective customer service ... Several years of direct sales experience At Finning, we prioritize creating a diverse and inclusive ...
The customer service representative is responsible for growing sales by partnering with other ... May participate in various marketing activities including networking, direct mail and charitable ...
The customer service representative is responsible for growing sales by partnering with other ... May participate in various marketing activities including networking, direct mail and charitable ...
Customer Service Agent
Fort Mcmurray, AB · On-site
CA$480/wk
Community Services, Customer Service Job Location: Fort McMurray Pay Level: PL7 Rate: $ 43.77 COLA ... Receive, direct, and respond to enquiries from a variety of platforms in a prompt, courteous, and ...
Customer Service Agent
Fort Mcmurray, AB · On-site
CA$480/wk
Community Services, Customer Service Job Location: Fort McMurray Pay Level: PL7 Rate: $ 43.77 COLA ... Receive, direct, and respond to enquiries from a variety of platforms in a prompt, courteous, and ...
As a Customer Service Representative, you will be responsible for inbound and outbound calls. You ... Total Direct Compensation: 45,880 - 55,130 Any pay range is in $CAD. The stated pay range reflects ...
As a Customer Service Representative, you will be responsible for inbound and outbound calls. You ... Total Direct Compensation: 45,880 - 55,130 Any pay range is in $CAD. The stated pay range reflects ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality, individualized support. The CSR will be responsible for finalizing repair orders ...
Quick apply
The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality, individualized support. The CSR will be responsible for finalizing repair orders ...
About the Role Jim Peplinski Capital is seeking a Customer Service Representative in our Calgary location to deliver a consistent, responsive, and proactive customer experience across the full client ...
About the Role Jim Peplinski Capital is seeking a Customer Service Representative in our Calgary location to deliver a consistent, responsive, and proactive customer experience across the full client ...
CA$50K - CA$60K/yr
Customer Service Representative We are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing ...
Quick apply
CA$50K - CA$60K/yr
Customer Service Representative We are looking for a motivated and enthusiastic Customer Service Representative to join our team. In this role, you will manage the full order process while providing ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
New
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
New
Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for providing customer support and maintaining positive customer relations while responding to ...
Quick apply
Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for providing customer support and maintaining positive customer relations while responding to ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Director Customer Service information
What is a director customer service?
A Director of Customer Service oversees an organization's customer support operations, ensuring high-quality service and customer satisfaction. They develop strategies to improve customer experience, manage support teams, and implement policies to increase efficiency. This role often involves analyzing customer feedback, setting performance goals, and collaborating with other departments to enhance service delivery. Strong leadership, problem-solving, and communication skills are essential for success in this position.
What are the main challenges a director customer service typically faces, and how can they prepare to overcome them?
Directors of Customer Service often face challenges such as managing high customer expectations, ensuring consistency across multiple service channels, and motivating diverse teams to achieve performance benchmarks. Staying proactive by monitoring industry trends, investing in ongoing training for both themselves and their staff, and implementing robust feedback systems can help mitigate these challenges. Effective Directors also foster collaboration across departments, develop scalable processes, and use data-driven insights to make informed decisions. By addressing these obstacles head-on, they help shape a positive customer experience and contribute to the company’s long-term success.
What are the key skills and qualifications needed to thrive in the director customer service position, and why are they important?
To thrive as a Director Customer Service, you need extensive experience in customer service management, leadership abilities, and a strong understanding of operational metrics, often supported by a bachelor's degree or higher in business or a related field. Proficiency with CRM platforms, data analytics tools, and familiarity with industry certifications such as CCXP (Certified Customer Experience Professional) are valuable assets. Exceptional communication, problem-solving, and conflict resolution skills help you successfully lead teams and nurture a customer-centric culture. These competencies are essential for driving customer satisfaction, optimizing team performance, and aligning service initiatives with organizational goals.
What are the most commonly searched types of Customer Service jobs in Alberta?
The most popular types of Customer Service jobs in Alberta are:
What are popular job titles related to Director Customer Service jobs in Alberta?
For Director Customer Service jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Director Customer Service jobs in Alberta look for?
The top searched job categories for Director Customer Service jobs in Alberta are:
What cities in Alberta are hiring for Director Customer Service jobs?
Cities in Alberta with the most Director Customer Service job openings:
Full-time
Posted 9 days ago
Job description
Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:The Customer Service Representative is responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety of administrative functions.Job Description:
Major Job Functions:
- Provides efficient and effective customer service at the rental counter ensuring company standards are met
- Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
- Performs inside sales of all products and services, including rentals that the company offers
- Draws up rental and sales contracts
- Processes equipment returns and closes rental contracts.
- Performs other equipment inquiries through the company's computerized programming
- Uses and maintains knowledge of the purchase order system.
- Assists in servicing equipment as required
- Keeps paperwork current to insure prompt action on all transactions.
Specific Skills & Knowledge:
- Exceptional customer service skills
- Must understand construction phases, job situations, and project conditions for timing of approaching customer and rental products application suggestions.
- Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
- Able to work in a fast paced environment
- Able to work under extreme pressure, deadlines and repetitive tasks
- Must be able to working shift type hours
Experience:
- Several years of direct sales experience
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.