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How much do on call customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for on call customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an on call customer service representative?

On Call Customer Service representatives are professionals who provide customer support as needed, often outside of regular business hours or during peak times. They are typically scheduled to be available 'on call,' meaning they may be contacted to resolve customer issues, answer questions, or assist with orders whenever demand arises. This role requires flexibility, strong communication skills, and the ability to handle a variety of customer needs efficiently. On Call Customer Service representatives may work remotely or onsite, depending on the employer's requirements.

What are the key skills and qualifications needed to thrive as an on call customer service representative?

To thrive as an On Call Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Exceptional patience, resilience under pressure, and the ability to quickly adapt to changing situations are vital soft skills. These capabilities ensure prompt, effective support for customers and help maintain satisfaction during peak or urgent periods.

How does the on-call structure typically impact the work-life balance for customer service representatives?

On-call customer service roles often require flexibility, as you may be asked to respond to customer inquiries or issues outside of regular business hours, including evenings or weekends. While this can provide variety and sometimes additional pay, it can also make it challenging to plan personal time, especially during peak periods. Most organizations try to rotate on-call duties among team members to help balance workloads and prevent burnout. It's helpful to clarify the expected on-call schedule, typical response times, and support resources available during your shifts before accepting the role.

What is the difference between On Call Customer Service vs Customer Support Specialist?

AspectOn Call Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, remote, or on-siteOffice or remote, interacting via phone, email, or chat
Employer & IndustryRetail, telecom, tech companiesTech, retail, service industries
Common Search IntentHandling urgent customer issues on callProviding ongoing customer support and solutions

On Call Customer Service primarily involves responding to customer inquiries or issues as they arise, often during specific shifts or emergencies. Customer Support Specialists focus on ongoing support, troubleshooting, and building customer relationships. While both roles require strong communication skills, On Call Customer Service emphasizes immediate problem resolution, whereas Customer Support Specialists handle broader, long-term support tasks.

More about On Call Customer Service jobs

What cities are hiring for On Call Customer Service jobs?

Cities with the most On Call Customer Service job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most On Call Customer Service jobs?

States with the most job openings for On Call Customer Service jobs include:

On Call Customer Service jobs near you
Infographic showing various On Call Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

On-call Customer Service Representative

GovernmentJobs.com

Vancouver, WA • On-site

$21.38 - $29.93/hr

Other

Posted 15 days ago

Job description

Customer Service Representative

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment where every interaction can make a real impact? Vancouver Housing Authority (VHA) is looking for a Customer Service Representative to be the welcoming face of our Main Street office by assisting individuals experiencing housing instability, navigating complex situations, and providing support to those facing mental health or substance use barriers.

We work closely with local governments and other community partners throughout Clark County to address issues of affordable housing and homelessness and help families break the cycle of poverty. In addition to answering phones and greeting visitors, this role is a lifeline for people in crisis. We need someone with patience, empathy, and the ability to manage challenging situations while maintaining professionalism and composure.

What You'll Do:

  • Greet and assist visitors, helping them access vital housing resources.
  • Answer calls on a multi-line system and direct inquiries appropriately.
  • Assist with online applications and forms.
  • Offer information on resources related to low-cost housing in Clark County.
  • Maintain a welcoming, organized reception area.
  • Process incoming mail, payments, and key returns.
  • Manage confidential information with care and discretion.
  • Notarize documents as needed.

What We Offer:

  • In compliance with the Equal Pay & Opportunities Act, the full wage range for the On-Call Customer Service Rep position is $21.38 to $29.93. Starting salary is determined by the required qualifications for the role and the candidate's relevant experience.
  • Non-exempt, OPEIU Local #11-represented position working in-person/on-site.
  • On-call schedule between the hours of 8 am - 5 pm, Monday - Friday.
  • Meaningful work that addresses affordable housing and homelessness in our community.

Requirements:

  • High school diploma required, plus some higher-level education or vocational training specializing in office skills, plus at least 1 year of directly related experience or equivalent required.
  • Demonstrated computer skills necessary to complete duties effectively.

Preferred Skills & Experience:

  • Experience working with unhoused individuals or those facing housing instability.
  • Knowledge of Clark County housing and social service resources.
  • Experience assisting Section 8 participants.
  • Ability to de-escalate tense situations and provide confidential assistance to individuals in crisis.
  • Comfortable working with people from all walks of life, including those facing mental health or substance use challenges.
  • Strong interpersonal and conflict resolution skills allowing you to stay calm under pressure and communicate with empathy.
  • Experience running a multi-line phone system.
  • Bilingual candidates are strongly encouraged to apply!

A cover letter and resume are required when applying for this position. For more information on the Vancouver Housing Authority, please visit our website at www.vhausa.com. Please note that those candidates deemed to match our requirements best will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed as they come in.

The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with federal, state, and local laws.

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