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On Call Customer Service Jobs in Quebec (NOW HIRING)

Canada Post Corp

Services postaux

Natashquan, QC · On-site

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the ...

Canada Post Corp

Services postaux

Tadoussac, QC · On-site

CA$20.54/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the ...

Canada Post Corp

Postal Services

Tadoussac, QC · On-site

CA$20.54/hr

We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers. Note: The ideal candidate should reside in the ...

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On Call Customer Service information

What is an on call customer service representative?

On Call Customer Service representatives are professionals who provide customer support as needed, often outside of regular business hours or during peak times. They are typically scheduled to be available 'on call,' meaning they may be contacted to resolve customer issues, answer questions, or assist with orders whenever demand arises. This role requires flexibility, strong communication skills, and the ability to handle a variety of customer needs efficiently. On Call Customer Service representatives may work remotely or onsite, depending on the employer's requirements.

What are the key skills and qualifications needed to thrive as an on call customer service representative?

To thrive as an On Call Customer Service representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic office applications is typically required. Exceptional patience, resilience under pressure, and the ability to quickly adapt to changing situations are vital soft skills. These capabilities ensure prompt, effective support for customers and help maintain satisfaction during peak or urgent periods.

How does the on-call structure typically impact the work-life balance for customer service representatives?

On-call customer service roles often require flexibility, as you may be asked to respond to customer inquiries or issues outside of regular business hours, including evenings or weekends. While this can provide variety and sometimes additional pay, it can also make it challenging to plan personal time, especially during peak periods. Most organizations try to rotate on-call duties among team members to help balance workloads and prevent burnout. It's helpful to clarify the expected on-call schedule, typical response times, and support resources available during your shifts before accepting the role.

What is the difference between On Call Customer Service vs Customer Support Specialist?

AspectOn Call Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, remote, or on-siteOffice or remote, interacting via phone, email, or chat
Employer & IndustryRetail, telecom, tech companiesTech, retail, service industries
Common Search IntentHandling urgent customer issues on callProviding ongoing customer support and solutions

On Call Customer Service primarily involves responding to customer inquiries or issues as they arise, often during specific shifts or emergencies. Customer Support Specialists focus on ongoing support, troubleshooting, and building customer relationships. While both roles require strong communication skills, On Call Customer Service emphasizes immediate problem resolution, whereas Customer Support Specialists handle broader, long-term support tasks.

What are the most commonly searched types of Customer Service jobs in Quebec?

The most popular types of Customer Service jobs in Quebec are:

On Call Customer Service jobs near you
Infographic showing various On Call Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Sainte-hedwidge-de-roberval, QC

Canada Post Corp
See more jobs at Canada Post Corpexternal

CA$20.54/hr

Full-time

Posted 7 days ago

Job description

Job Requisition Id: 195192   
Business Function: Retail   
Primary City: Sainte-Hedwidge-de-Roberval  
Other Location(s):  
Province: Quebec  
Employment Type: On Call  
Employment Status: Temporary  
Language Requirement: French Essential  
Employee Class and Level: RVSGD11 - Level 1  
Working Hours: On call
Number of Vacancies: 1   
Salary: $20.54/hour


 

Job Description

If you have ambition, talent and drive, consider a fast-moving career with Canada Post. We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers.

Note: The ideal candidate should reside in the community. Applicants outside the community in which the Post Office is located may be considered as needed.

Job Responsibilities
  • Sell postal products and service to the business community and public
  • Sort, distribute and process mail into appropriate classifications
  • Provide customers with information and forms
  • Address delivery and service difficulties to resolve problems thoroughly and quickly
Job Responsibilities (continued)
Qualifications
  • High school or provincial equivalency and/or experience in business administration
  • Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
  • Understanding of general or post office accounting systems.
  • Physically fit to lift mail containers of up to 50 lb, push or pull boxes, sort mail and stand for extended periods of time
  • Flexibility to be available for temporary, on-call work
Other Information

Canada Post’s values and behaviours 

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. 

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. 

We’re committed to living these values and practicing these behaviours every day.  Learn more about the values and behaviours by visiting the Canada Post website. 

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