ZipRecruiter

Log In

1

On Call Customer Service Representative Jobs (NOW HIRING)

next page

Showing results 1-20

All Jobson call JobsBusiness JobsCustomer Service JobsCall Center Representative JobsOn Call Customer Service Representative Jobs

On Call Customer Service Representative information

See salary details

$10

$18

$26

How much do on call customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for on call customer service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is an on call customer service representative?

On Call Customer Service Representatives are professionals who provide customer support services on an as-needed basis, rather than working fixed regular hours. They are often contacted to fill in shifts, handle high call volumes, or respond to urgent customer service needs outside of standard operating hours. Their responsibilities typically include answering customer inquiries, resolving issues, and ensuring customer satisfaction via phone, email, or chat. Flexibility and strong communication skills are important for this role, as work hours and tasks can vary considerably. This position is common in industries that require 24/7 support or experience fluctuating demand.

What are the key skills and qualifications needed to thrive as an on call customer service representative?

To thrive as an On Call Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Patience, adaptability, and a calm demeanor under pressure help you stand out in handling unpredictable customer interactions. These skills ensure that customer concerns are resolved efficiently and professionally, maintaining satisfaction and company reputation even during off-hours.

What are some common challenges faced by on call customer service representatives, and how can they be managed?

On Call Customer Service Representatives often face the challenge of unpredictable work hours and the need to quickly adapt to different types of customer inquiries. Balancing the demands of being available on short notice with maintaining a healthy work-life balance can be difficult. To manage these challenges, it’s helpful to establish clear communication with supervisors about availability, stay organized with scheduling tools, and maintain a strong understanding of company policies and procedures to respond efficiently to customer concerns. Building a support network with team members can also provide assistance during busy periods or complex situations.

What is the difference between On Call Customer Service Representative vs Customer Service Associate?

AspectOn Call Customer Service RepresentativeCustomer Service Associate
Work EnvironmentPrimarily remote or on-call, handling customer inquiries via phone or onlineTypically in-office or retail settings, assisting customers face-to-face or over the phone
ResponsibilitiesResponding to customer issues as they arise, often on an as-needed basisProviding ongoing customer support, processing transactions, and assisting with product or service inquiries
CredentialsHigh school diploma; communication skills; sometimes technical knowledgeHigh school diploma; communication skills; customer service experience

While both roles involve assisting customers, On Call Customer Service Representatives primarily respond to customer needs as they occur, often remotely and on an as-needed basis. Customer Service Associates typically provide ongoing support in a more consistent, in-person or call center environment. The roles share similar credentials but differ mainly in work setting and scheduling.

What cities are hiring for On Call Customer Service Representative jobs?

Cities with the most On Call Customer Service Representative job openings:

What are the most commonly searched types of Customer Service Representative jobs?

The most popular types of Customer Service Representative jobs are:

What states have the most On Call Customer Service Representative jobs?

States with the most job openings for On Call Customer Service Representative jobs include:

On Call Customer Service Representative jobs near you

On-call Customer Service Representative

GovernmentJobs.com

Vancouver, WA • On-site

$21.38 - $29.93/hr

Other

Posted 25 days ago

Job description

Customer Service Representative

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced environment where every interaction can make a real impact? Vancouver Housing Authority (VHA) is looking for a Customer Service Representative to be the welcoming face of our Main Street office by assisting individuals experiencing housing instability, navigating complex situations, and providing support to those facing mental health or substance use barriers.

We work closely with local governments and other community partners throughout Clark County to address issues of affordable housing and homelessness and help families break the cycle of poverty. In addition to answering phones and greeting visitors, this role is a lifeline for people in crisis. We need someone with patience, empathy, and the ability to manage challenging situations while maintaining professionalism and composure.

What You'll Do:

  • Greet and assist visitors, helping them access vital housing resources.
  • Answer calls on a multi-line system and direct inquiries appropriately.
  • Assist with online applications and forms.
  • Offer information on resources related to low-cost housing in Clark County.
  • Maintain a welcoming, organized reception area.
  • Process incoming mail, payments, and key returns.
  • Manage confidential information with care and discretion.
  • Notarize documents as needed.

What We Offer:

  • In compliance with the Equal Pay & Opportunities Act, the full wage range for the On-Call Customer Service Rep position is $21.38 to $29.93. Starting salary is determined by the required qualifications for the role and the candidate's relevant experience.
  • Non-exempt, OPEIU Local #11-represented position working in-person/on-site.
  • On-call schedule between the hours of 8 am - 5 pm, Monday - Friday.
  • Meaningful work that addresses affordable housing and homelessness in our community.

Requirements:

  • High school diploma required, plus some higher-level education or vocational training specializing in office skills, plus at least 1 year of directly related experience or equivalent required.
  • Demonstrated computer skills necessary to complete duties effectively.

Preferred Skills & Experience:

  • Experience working with unhoused individuals or those facing housing instability.
  • Knowledge of Clark County housing and social service resources.
  • Experience assisting Section 8 participants.
  • Ability to de-escalate tense situations and provide confidential assistance to individuals in crisis.
  • Comfortable working with people from all walks of life, including those facing mental health or substance use challenges.
  • Strong interpersonal and conflict resolution skills allowing you to stay calm under pressure and communicate with empathy.
  • Experience running a multi-line phone system.
  • Bilingual candidates are strongly encouraged to apply!

A cover letter and resume are required when applying for this position. For more information on the Vancouver Housing Authority, please visit our website at www.vhausa.com. Please note that those candidates deemed to match our requirements best will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed as they come in.

The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with federal, state, and local laws.

Apply