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Non Phone Jobs (NOW HIRING)

Dermdox Group

Patient Services Representative

Sugarloaf, PA · On-site

$17 - $21.50/hr

Billing Support During non-phone time, assist with billing operations including: * Posting patient payments. * Posting insurance (payer) payments. * Emailing patient statements and billing documents.

Optim

Phone Operator - Savannah, GA

Savannah, GA · On-site

$15.25 - $18.75/hr

Performs routine and some non-routine, continuous work involved with the operation of telephone call center. Must have adequate hearing to answer phone and speak with patients in a clear and ...

Kyyba

CSR

Fort Worth, TX · On-site

$15.25 - $20.75/hr

... non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs 8. Handle escalated customer inquiries (examples: titles ...

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How much do non phone jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for non phone in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a Non Phone job?

A Non Phone job is a role that does not require making or receiving phone calls as a primary duty. These jobs typically involve tasks like data entry, transcription, customer support via chat or email, writing, graphic design, or coding. They are ideal for individuals who prefer minimal verbal interaction and can work independently on computer-based tasks. Many remote and freelance positions fall into this category, offering flexibility and a quieter work environment.

What are the main responsibilities in a Non Phone job?

Non Phone jobs usually involve communicating through email, chat, or digital platforms to provide customer service, technical support, or data management. Daily tasks often include responding to inquiries in written form, processing orders or requests, updating databases, and escalating issues to appropriate teams as needed. Team structures can vary, but collaboration often occurs online through chat platforms or project management tools, enabling seamless workflow without phone calls. This role is ideal for individuals who prefer detailed, written interactions and can manage multiple tasks in a digital environment.

What are the key skills and qualifications needed to thrive in a Non Phone position?

To thrive in a Non Phone role, excellent written communication, attention to detail, and strong organizational skills are typically required, often supported by experience with data entry, customer service, or administrative work. Familiarity with online collaboration tools, ticketing systems, and productivity software like Microsoft Office or Google Workspace is commonly necessary. Strong time management, problem-solving abilities, and a self-motivated attitude help individuals excel in this position. These skills ensure efficient handling of tasks, clear information exchange, and high levels of productivity without relying on phone-based communication.

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Non Phone jobs near you
Infographic showing various Non Phone job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.

Patient Services Representative

Dermdox Group

Sugarloaf, PA • On-site

$17 - $21.50/hr

Full-time

Medical

Posted 20 days ago

Job description

Description:

Position Summary

The Patient Services Representative serves as the primary point of contact for patients regarding their account balances and billing questions. This role is responsible for providing exceptional customer service while educating patients on their insurance benefits, explaining Explanation of Benefits (EOBs), discussing patient financial responsibility, processing payments, and resolving billing inquiries.

When call volumes are low, this position supports the billing department by completing various patient account and payment-related tasks to ensure timely and accurate revenue cycle operations.


Position can be remote but candidate must be located in Pennsylvania.


Essential Responsibilities

Patient Account Support

  • Answer incoming patient billing calls in a professional, courteous, and compassionate manner.
  • Review patient accounts and explain balances, insurance payments, deductibles, coinsurance, copays, and contractual adjustments.
  • Read and interpret Explanation of Benefits (EOBs) and accurately explain how insurance processed claims.
  • Assist patients in understanding their financial responsibility and available payment options.
  • Process patient payments over the phone and through other approved payment methods.
  • Resolve patient billing concerns or escalate complex issues when appropriate.
  • Document all patient interactions accurately within the practice management system.


Billing Support

During non-phone time, assist with billing operations including:

  • Posting patient payments.
  • Posting insurance (payer) payments.
  • Emailing patient statements and billing documents.
  • Reviewing patient accounts for billing accuracy.
  • Assisting with patient statement processing.
  • Supporting payment plan administration.
  • Researching account discrepancies.
  • Assisting with returned mail and patient demographic updates.
  • Other revenue cycle and patient account tasks as assigned.


Requirements:
  • High school diploma or equivalent.
  • Minimum of 2 years of customer service experience.
  • Previous medical office or medical billing experience (Dermatology preferred).
  • Knowledge of medical insurance claims processing, and medical billing.
  • Experience reading and interpreting Explanation of Benefits (EOBs).
  • Experience working with electronic medical records (EMR) and practice management systems.
  • Strong computer and data entry skills.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive conversations with empathy and professionalism.
  • Strong attention to detail and organizational skills.
  • Ability to multitask in a fast-paced environment.