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Non Phone Jobs (NOW HIRING)

PPLSI

Phone Representative

Ada, OK · On-site

As a Phone Representative, your primary responsibility is to provide exceptional customer service ... FLSA Status Non Exempt Physical Requirements/ Work Environment The work environment characteristics ...

Belcan

Human Resources Assistant 3

Irving, TX · On-site

$37.05/hr

In this role you will own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal ...

Ampcus

Human Resources Assistant 3

Irving, TX

$36K - $46K/yr

In this role you will own agent scheduling for phone, chat, case, and non-phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels. The ideal ...

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How much do non phone jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for non phone in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a Non Phone job?

A Non Phone job is a role that does not require making or receiving phone calls as a primary duty. These jobs typically involve tasks like data entry, transcription, customer support via chat or email, writing, graphic design, or coding. They are ideal for individuals who prefer minimal verbal interaction and can work independently on computer-based tasks. Many remote and freelance positions fall into this category, offering flexibility and a quieter work environment.

What jobs don't require phone calls?

Non-phone jobs include roles such as data entry, graphic design, writing, programming, and certain administrative tasks that primarily involve computer work. These positions often require skills in software tools and can be performed remotely or in office environments without regular phone communication.

What are some of the main responsibilities in a Non Phone job?

Non Phone jobs usually involve communicating through email, chat, or digital platforms to provide customer service, technical support, or data management. Daily tasks often include responding to inquiries in written form, processing orders or requests, updating databases, and escalating issues to appropriate teams as needed. Team structures can vary, but collaboration often occurs online through chat platforms or project management tools, enabling seamless workflow without phone calls. This role is ideal for individuals who prefer detailed, written interactions and can manage multiple tasks in a digital environment.

What are the key skills and qualifications needed to thrive in the Non Phone position, and why are they important?

To thrive in a Non Phone role, excellent written communication, attention to detail, and strong organizational skills are typically required, often supported by experience with data entry, customer service, or administrative work. Familiarity with online collaboration tools, ticketing systems, and productivity software like Microsoft Office or Google Workspace is commonly necessary. Strong time management, problem-solving abilities, and a self-motivated attitude help individuals excel in this position. These skills ensure efficient handling of tasks, clear information exchange, and high levels of productivity without relying on phone-based communication.

More about Non Phone jobs
What cities are hiring for Non Phone jobs? Cities with the most Non Phone job openings:
What are the most commonly searched types of Non Phone jobs? The most popular types of Non Phone jobs are:
What states have the most Non Phone jobs? States with the most job openings for Non Phone jobs include:
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Non Phone jobs near you
Infographic showing various Non Phone job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,296 per year, or $16 per hour.
Phone Representative

Phone Representative

PPLSI

Ada, OK • On-site

Full-time

Posted 27 days ago

Job description

Job Summary:
As a Phone Representative, your primary responsibility is to provide exceptional customer service and support. You will serve as the first point of contact for associates, addressing their inquiries, and concerns through phone calls and emails.
Responsibilities:
Scope of the Role
Your main objective will be to ensure customer satisfaction by delivering prompt, accurate, and friendly assistance. This will involve actively listening to customers, empathizing with their needs, and providing appropriate solutions or guidance. You'll need to develop a strong understanding of the company's products and services to effectively address customer queries and offer relevant information.
Under moderate supervision, you'll work closely with teams such as sales, technical support, or support to ensure seamless customer experiences and efficient issue resolution. Additionally, you'll actively participate in process improvement initiatives, identifying areas where customer support processes can be enhanced to improve overall customer satisfaction.
This position requires the ability to adapt to a changing environment, have effective time management skills and ensure work is accurate, clear, and concise with strong attention to detail.
Performance Outcomes
Customer Support and Communication
  • Provide exceptional customer service and support through various communication channels, such as phone, email, chat, or social media.
  • Promptly and effectively address associate's inquiries and concerns.

  • Actively listen to customers, empathize with their needs, and provide appropriate solutions or guidance.
  • Develop a deep understanding of the company's products or services to accurately assist customers with their queries.
  • Communicate with customers in a clear, professional, and friendly manner.
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions.

Issue Resolution and Collaboration
  • Investigate and resolve customer issues by gathering relevant information, analyzing problems, and employing troubleshooting techniques.
  • Escalate complex cases to senior representatives or supervisors when necessary.
  • Actively participate in process improvement initiatives to enhance customer satisfaction and streamline support processes.

Performance and Documentation
  • Meet or exceed performance targets, such as response time, resolution time, customer satisfaction ratings, and other key performance indicators (KPIs).
  • Multitask effectively to handle multiple customer interactions while maintaining attention to detail and delivering accurate information.
  • Utilize computer systems, software applications, and customer relationship management Document customer interactions, inquiries, complaints, and resolutions accurately
  • Provide feedback and suggestions to management for improvement in customer support processes.

Education, Knowledge, and Experience
  • 1-3 years' experience in a call center environment preferred.
  • High School Diploma or Equivalent required.

  • Proficiency with Microsoft Office Applications
  • Great organization and communication skills.
  • High degree of accuracy, attention to detail and confidentiality.
  • Demonstrates a sense of urgency and ability to meet deadlines.

FLSA Status
Non Exempt
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Prolonged periods sitting or standing at a desk and working on a computer.
  • The ability to learn, process and apply knowledge, analyze, reason, and evaluate is required.
  • Regular and predictable attendance and punctuality is required.

Additional Information:
Location:
Ada
Department:
9331 Network Associate Sales Operations
Time Type:
Full time
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

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