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Night Shift Help Desk Analyst Jobs in Rochester, NY

Monroe Community College

Night Desk Attendant

Rochester, NY · On-site

$12.75 - $16.50/hr

Ensure the desk area is left in a neat and orderly manner at the end of each shift. Customer ... Night Desk Attendant duties and responsibilities. Preferred Qualifications * Minimum of one (1) ...

McDonald's

Late Night Closer

Rochester, NY · On-site

$16.75/hr

Our overnight shift starts at 11 pm, and our customers love to see smiling faces! We are looking ... to help ensure the safety and well being of Crew Members, customers, and the community. Start ...

Lucky Strike

Greeter / Counter Desk Attendant

Webster, NY · On-site

$16 - $17.25/hr

Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with ... Night shift Weekly day range: * Weekend availability Work Location: One location Who We Are Lucky ...

AMF

Greeter / Counter Desk Attendant

Rochester, NY · On-site

$16 - $17.50/hr

Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with ... Night shift Weekly day range: * Weekend availability Work Location: One location Who We Are Lucky ...

AMF

Greeter / Counter Desk Attendant

Fairport, NY · On-site

$16.50 - $18/hr

Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with ... Night shift Weekly day range: * Weekend availability Work Location: One location Who We Are Lucky ...

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Night Shift Help Desk Analyst information

See Rochester, NY salary details

$14

$23

$35

How much do night shift help desk analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for night shift help desk analyst in Rochester, NY is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What is a night shift help desk analyst?

A Night Shift Help Desk Analyst provides technical support to users outside of regular business hours. They troubleshoot system issues, resolve IT-related problems, and escalate complex cases when necessary. Responsibilities may include monitoring systems, responding to tickets, and ensuring smooth operations during the night. Strong problem-solving skills, technical knowledge, and customer service abilities are essential. This role is crucial for businesses that operate 24/7, ensuring continuous IT support.

What are the key skills and qualifications needed to thrive as a night shift help desk analyst?

To thrive as a Night Shift Help Desk Analyst, you need strong problem-solving abilities, a solid understanding of computer systems, networks, and customer service, often supported by a degree or relevant certifications such as CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge bases like ServiceNow or Zendesk is typically required. Excellent communication, patience, and the ability to work independently during overnight hours are standout soft skills. These skills ensure timely and effective technical support for users, minimize system downtime, and maintain business continuity during off-hours.

What are some typical challenges faced by night shift help desk analysts, and how are they addressed?

Night Shift Help Desk Analysts often handle issues with limited on-site staff and may be the primary point of contact for urgent technical problems during overnight hours. This requires swift decision-making, prioritization of critical incidents, and effective use of remote troubleshooting tools. Collaboration with daytime teams is facilitated through detailed documentation and handover notes to ensure seamless support continuity. Many organizations provide robust knowledge bases, strong escalation protocols, and supportive onboarding to help analysts succeed in this unique schedule. Adjusting to the night shift can also require effective time management and self-care to maintain focus and work-life balance.

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For Night Shift Help Desk Analyst jobs in Rochester, NY, the most frequently searched job titles are:

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Night Shift Help Desk Analyst jobs near you
Infographic showing various Night Shift Help Desk Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,438 per year, or $23.8 per hour.

Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY • On-site

$40K - $55K/yr

Full-time

Re-posted 15 days ago

Job description

Overview

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC's
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.
Employment Type: OTHER

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