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Night L3 Support Engineer Jobs (NOW HIRING)

Zello Inc

Support Engineer - L3

Austin, TX · On-site

Mentored L2 Support Engineers and L1 product advocates on advanced troubleshooting * Aided our CS team in working through their customers' most complex configuration and user management issues ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Handle escalation of issues to L3, raising incidents, and coordinating communication with ...

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How much do night l3 support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for night l3 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by a Night L3 Support Engineer, and how can they be managed effectively?

Night L3 Support Engineers often handle critical incidents during off-hours, which can present challenges such as limited direct access to daytime resources or specialized team members. Managing these situations requires strong problem-solving skills, clear documentation, and effective communication with both on-call staff and daytime teams for seamless handovers. Additionally, working at night can impact work-life balance, so maintaining a healthy routine and leveraging collaboration tools to stay connected are vital strategies for success in this role.

What are the key skills and qualifications needed to thrive as a Night L3 Support Engineer, and why are they important?

To thrive as a Night L3 Support Engineer, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote monitoring tools, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are highly valued. Strong problem-solving abilities, effective communication, and the capability to work independently during off-hours help set top performers apart. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain seamless IT operations during critical night shifts.

What is a Night L3 Support Engineer?

A Night L3 Support Engineer is an IT professional responsible for handling advanced technical issues and escalations during nighttime hours. They provide Level 3 (L3) support, which means they address the most complex problems that frontline and Level 2 support teams cannot resolve. Their role often involves troubleshooting critical incidents, working with development teams to fix bugs, and ensuring systems run smoothly overnight. This position is essential for organizations that require 24/7 support to maintain high availability and minimize downtime outside regular business hours.
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Night L3 Support Engineer jobs near you
Infographic showing various Night L3 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Application Support Level 3 (L3 Support / Site Reliability Engineer)

Conch Technologies Inc

Blue Ash, OH • On-site

Contractor

Posted 21 days ago

Job description

Job Title: Application Support Level 3 (L3 Support / Site Reliability Engineer)

Location: Blue Ash, OH (Onsite – 5 Days/Week)
Duration: 18 Months

 Job Overview

We are seeking an Application Support Level 3 (L3 Support / Site Reliability Engineer) to support a next-generation Point of Sale (POS) platform. This role is embedded within the engineering team and works closely with developers throughout the Software Development Life Cycle (SDLC). The ideal candidate is a strong problem solver with excellent troubleshooting skills, experience handling production incidents, and a passion for improving system reliability.

Candidates should be comfortable working in a fast-paced production environment, participating in on-call support, traveling for new store deployments, and collaborating with cross-functional teams to ensure high system availability.

 Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
  • Experience in Application Support, Site Reliability Engineering (SRE), Operations, or Software Engineering.
  • Strong production support and troubleshooting experience.
  • Experience managing Major Incidents (P1/P2) and coordinating incident response.
  • Knowledge of Root Cause Analysis (RCA) methodologies such as 5 Whys, Fishbone Analysis, and Timeline Reconstruction.
  • Experience monitoring applications and infrastructure using enterprise monitoring tools.
  • Understanding of Java applications; Go experience is a plus.
  • Exposure to SQL or NoSQL databases such as MongoDB.
  • Experience with scripting using Shell, PowerShell, or Python is preferred.
  • Familiarity with ServiceNow, Jira, Confluence, Splunk, Grafana, Dynatrace, or similar monitoring and ITSM tools.
  • Exposure to Point of Sale (POS) systems is preferred.
  • Understanding of Agile methodologies; Scrum Master experience is a plus.
  • Knowledge of PCI-DSS or payment card security standards is a plus.
  • Excellent verbal and written communication skills.
  • Ability to work onsite five days per week.
  • Willingness to travel for store deployments, pilots, and production rollouts.
  • Ability to participate in a rotating 24x7 on-call schedule.
 Key Responsibilities
  • Provide Level 3 production support for enterprise Point of Sale applications.
  • Monitor production systems and respond quickly to incidents and service interruptions.
  • Lead and coordinate Major Incident Management activities for critical production issues.
  • Drive incidents through resolution while meeting established SLAs.
  • Perform Root Cause Analysis (RCA) and implement corrective actions to prevent recurring issues.
  • Troubleshoot application, infrastructure, cloud, and store-level production issues.
  • Partner with developers, infrastructure teams, and business stakeholders to resolve complex problems.
  • Test application and infrastructure changes before production deployment.
  • Participate in application design, development, coding, and unit testing activities following SDLC best practices.
  • Develop functional specifications and implementation plans for application enhancements.
  • Create estimates and work plans for development and deployment activities.
  • Execute break/fix activities, service requests, and production support tasks.
  • Maintain operational procedures, scripts, and documentation.
  • Continuously improve software delivery processes and engineering standards.
  • Participate in Agile ceremonies and support sprint planning, refinement, and testing activities.
  • Build strong partnerships across engineering, infrastructure, and business teams.
  • Lead projects and mentor junior team members when needed.
 Preferred Skills
  • Experience supporting enterprise Point of Sale (POS) environments.
  • Knowledge of Java and Go programming.
  • Experience with SQL and MongoDB.
  • Experience using monitoring and observability tools such as Splunk, Dynatrace, or Grafana.
  • Familiarity with cloud platforms and hybrid environments.
  • Experience with Agile and Scrum practices.
  • Understanding of payment processing and PCI compliance.
 Top Skills Required
  • Major Incident Management with hands-on experience leading P1/P2 production incidents.
  • Strong Root Cause Analysis (RCA) and Problem Management experience.
  • Production troubleshooting across application, cloud, infrastructure, and POS environments.