Network Operations Center Noc Associate Jobs (NOW HIRING)

Network Operations Center (NOC) Technician I / II / III in Ridgeland MS

About the Role

Join our Network Operations Center (NOC) team and play a critical role in ensuring the reliability and performance of our telecommunications network. You will monitor, troubleshoot, and resolve network issues across legacy and IP-based infrastructure while collaborating with cross-functional teams to deliver exceptional service.

This role offers an excellent opportunity to build expertise in network operations, fiber and wireless infrastructure, and carrier-grade technologies while advancing your career in a fast-paced, technology-driven environment.

Key Responsibilities

Level I

• Monitor, troubleshoot, and resolve issues involving telecommunications platforms, including Lucent & Nortel CDMA switches, Alcatel-Lucent, Fujitsu, Calix, OCCAM, BTI, Cisco, and other network equipment.
• Maintain, test, and troubleshoot OCn, Gigabit Ethernet, DS3, T1, and DWDM transport facilities across legacy and IP networks.
• Coordinate incident resolution with vendors, infrastructure teams, field technicians, engineering, and other internal stakeholders.
• Resolve escalated customer and network issues received from Customer Care, Roaming, Engineering, Field Services, and other operational teams.
• Accurately document incidents, troubleshooting activities, and resolutions.
• Support company values through integrity, accountability, customer focus, and operational excellence.
• Perform other duties as assigned.

Level II

In addition to all Level I responsibilities:

• Provide technical guidance and support to Tier I technicians during network troubleshooting.
• Investigate network outages and contribute to root cause analysis.
• Prepare outage summaries and operational reports for NOC leadership.
• Assist with identifying opportunities for process and operational improvements.

Level III

In addition to all Level II responsibilities:

• Serve as the primary escalation point for complex customer-impacting and internal network issues.
• Make critical operational decisions regarding emergency maintenance activities and after-hours field dispatches.
• Lead technical troubleshooting efforts during major incidents and network outages.
• Mentor junior technicians and provide technical leadership within the NOC.

Qualifications

Level I

• Associate degree in Information Technology, Telecommunications, Computer Networking, or a related technical field, or equivalent professional experience.
• Experience in a Network Operations Center (NOC) or telecommunications environment is preferred.
• Working knowledge of wireless technologies such as CDMA and LTE is preferred.
• Strong analytical, troubleshooting, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, 24/7 operational environment.

Level II

In addition to the Level I qualifications:

• Minimum of 2 years of experience in a Network Operations Center or similar telecommunications operations role.
• Demonstrated ability to independently troubleshoot network issues and perform Level II responsibilities.
• Experience supporting mission-critical network infrastructure.

Level III

In addition to the Level II qualifications:

• Minimum of 4 years of experience in a Network Operations Center or comparable network operations environment.
• Proven expertise in diagnosing and resolving complex network issues.
• Demonstrated leadership, decision-making, and mentoring capabilities.
• Ability to lead incident response efforts and coordinate cross-functional teams during critical network events.

Why Join Us?

• Build hands-on expertise with carrier-grade network technologies.
• Work alongside experienced network operations professionals.
• Gain exposure to fiber, wireless, transport, and IP networking environments.
• Enjoy strong opportunities for career growth and advancement within network operations and engineering.

• What you didn’t know about us:
• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

• We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

• We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

• We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
• Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
• For more information click Equal Employment Opportunity is the law.
• You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

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