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Network Operations Center Noc Associate Jobs in Texas

AditiStaffing

NOC Technician

Southlake, TX · On-site

The Associate Technician NOC is responsible for monitoring Verizon Wireless' switching network environmental alarms from a centralized Network Operations Center (NOC) ensuring high availability and ...

SB Energy

Network Operations Center Engineer

Austin, TX · On-site

$100K - $140K/yr

The Network Operations Center (NOC) Analyst / Engineer supports the real-time operation of SB ... Associate or bachelor's degree in information technology, engineering, or related field preferred ...

SB Energy

Network Operations Center Engineer

Austin, TX

$100K - $140K/yr

The Network Operations Center (NOC) Analyst / Engineer supports the real-time operation of SB ... Associate or bachelor's degree in information technology, engineering, or related field preferred ...

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Network Operations Center Noc Associate information

What are the typical challenges faced by a Network Operations Center (NOC) Associate, and how can they be managed effectively?

NOC Associates often face challenges such as monitoring multiple network systems simultaneously, responding quickly to outages or performance issues, and balancing routine tasks with urgent incidents. To manage these challenges, it's important to develop strong multitasking skills, stay organized, and utilize monitoring tools effectively. Collaborating closely with team members and following established escalation procedures also helps ensure that issues are resolved promptly, minimizing downtime and maintaining network reliability.

What are the key skills and qualifications needed to thrive as a Network Operations Center (NOC) Associate, and why are they important?

To thrive as a Network Operations Center (NOC) Associate, you need a solid understanding of networking fundamentals, incident response, and troubleshooting, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools like SolarWinds, Nagios, or Cisco products, as well as certifications such as CompTIA Network+ or Cisco CCNA, is highly valued. Strong analytical thinking, attention to detail, and effective communication set top performers apart in this role. These skills are crucial for ensuring network uptime, quickly resolving incidents, and maintaining seamless IT operations.

What does a Network Operations Center (NOC) Associate do?

A Network Operations Center (NOC) Associate is responsible for monitoring, managing, and maintaining an organization’s network and IT infrastructure. They detect and troubleshoot network issues, respond to outages, escalate problems when necessary, and ensure optimal network performance. NOC Associates also generate reports, document incidents, and may perform routine maintenance tasks. Their work is critical in ensuring that networks remain secure, reliable, and efficient at all times.
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Network Operations Center Noc Associate jobs near you
Network Operations Center (NOC) Technician I

Network Operations Center (NOC) Technician I

Infobahn SoftWorld Inc

Allen, TX • On-site

Contractor

Posted 15 days ago

Job description

MUST BE IN A 30 minute commutable range

(CJIS compliance) - Must pass CJIS prior to start

Job Title: NOC (Network Operations Center) Technician

Location: 415 E. Exchange Parkway - Allen, TX – 75002

Duration: 12 months, possible FTE opportunity (based on performance & business needs)   

Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations.

This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving.

You will be part of a collaborative environment that values innovation and excellence.

Onsite position

Training: 90 days before independent work

Schedule : Wed, Thurs , Fri, Sat, 7:00 AM – 5:30 PM CST

Interview Process:

Round 1: Virtual via Google Meet (Camera ON) – 1 hour &

Round 2: On site – 1 hour

Must-Have Qualifications

  • Strong working knowledge of IP networking & interoperability standards
  • 1+ years troubleshooting IP network connectivity
  • 1+ years troubleshooting routers, switches, servers, endpoints
  • Familiarity with VPN, BGP, MPLS, SIP
  • Ability to interpret network diagrams (e.g., Visio)

Nice-to-Have Skills

  • Excellent verbal & written communication
  • Experience in Call Center or NOC (24/7 operations)

Roles and Responsibilities

  • Monitor and maintain computer networks and systems
  • Ensure stability of telecommunications infrastructure
  • Respond to network alerts and troubleshoot issues
  • Perform regular network performance checks
  • Coordinate with field technicians and engineers
  • Maintain records of outages and quality control
  • Execute incident response for remote/cloud operations
  • Manage ServiceNow Incident, Change, and Problem Management
  • Conduct remote network surveillance and event response
  • Triage and resolve incidents within SLA timelines
  • Collaborate with SMEs for complex troubleshooting
  • Provide customer-facing support via phone, email, and portal
  • Communicate with stakeholders during service-impacting events
  • Manage vendor tickets effectively

Qualifications & Skills

  • Strong knowledge of IP networking and protocols
  • Experience with network monitoring tools
  • 1+ years troubleshooting IP connectivity and hardware errors
  • Proficiency in VPN, BGP, MPLS, SIP
  • Ability to interpret network diagrams (e.g., Visio)
  • Strong analytical and documentation skills
  • Ability to perform under pressure and respond quickly

Preferred Skills:

  • Experience in the Network Operations or Telecommunications industry.
  • Certifications like Network+, Cisco, CCST or CCNA are a huge plus.
  • ITIL Certification.
  • Experience with AWS Cloud surveillance.

Work environment: Call Center, NOC, Corporate office

Department Overview: Network operations and technical support for 9-1-1 call handling systems and networks

Key Responsibilities: Network monitoring and response, Technical Support, Outage support

Software Proficiency: ServiceNow preferred

 
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About Infobahn Softworld

Sourced by ZipRecruiter

Formed in 1996, Infobahn Softworld is a leading Technology and Professional Services Company. For many years we have successfully served the technology needs of several customers from diverse industries and locations throughout North America. Infobahn Softworld has a reputation for addressing its clients’ complex challenges with business understanding and innovative technical solutions. Infobahn specializes in full lifecycle project efforts conducted in strategic partnership with some of the world’s most prominent companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

1996

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