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Remote Noc Engineer Jobs in Texas (NOW HIRING)

RealPage, Inc.

Supervisor, NOC - WhiteSky

Cleveland, OH · On-site +1

$70K - $120K/yr

The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality oversight for NOC agents while escalating complex issues to NOC Management, Engineering, vendors, or other ...

NTT DATA Services

Lead AWS Public Cloud Engineer

Austin, TX · Remote

$55.25 - $73.75/hr

Direct experience in managed services/NOC/SOC/MSP environments is a plus. * In-depth expertise with ... Be able to support customer remote file service in Azure File Share in Azure Gov Cloud. * Have ...

NTT DATA Services

Lead AWS Public Cloud Engineer

Austin, TX · Remote

$54.25 - $72.75/hr

Direct experience in managed services/NOC/SOC/MSP environments is a plus. * In-depth expertise with ... Be able to support customer remote file service in Azure File Share in Azure Gov Cloud. * Have ...

TEKsystems

Remote IP Network Engineer I

Austin, TX · Remote

$35 - $42/hr

Remote IP Network Engineer I TEKsystems is seeking an IP Network Engineer I for our Anchorage, Alaska-based client. * This resource will work remotely during typical daytime business hours in the ...

Granite Telecommunications

Field Technician

Addison, TX · On-site +1

$19 - $26.25/hr

Laptop skills (Excel, Putty/Hyper Terminal for ability to allow remote session to engineer / NOC) * Basic Networking (Modem Gui's, Command Prompts, Initiate Remote sessions) * Light travel * Clean ...

JLL

Director, Technology Product Management

Dallas, TX · Remote

$230K - $241K/yr

The technology surface spans IoT sensing, remote monitoring, data center facility management (DCFM ... Lead cross-functional (largely non-engineering) working sessions to align internal teams and ...

SpaceX

Sr. Network Security Engineer

Bastrop, TX · Remote

$58.25 - $76/hr

Own the full lifecycle of remote access infrastructure from initial design and ground-up ... Strong systems engineering foundation: deep networking knowledge, experience managing Linux ...

Intersect

OT Network & Site Infrastructure Engineer

TX · On-site +1

$118K - $137K/yr

Partnering closely with Engineering, SCADA, and Operations teams, you'll ensure continuous, secure ... Administer secure remote access solutions including Site-to-Site VPNs, Zero Trust Network Access ...

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Remote Noc Engineer information

What is a remote NOC engineer?

A Remote NOC (Network Operations Center) Engineer is responsible for monitoring, maintaining, and troubleshooting network systems from a remote location. They ensure network performance, security, and uptime while responding to incidents and resolving issues. Their duties may include analyzing network traffic, managing alerts, and collaborating with technical teams to prevent downtime. Remote NOC Engineers typically work for IT service providers, telecom companies, or enterprises with large networks.

What does a typical workday look like for a remote NOC engineer?

A typical day for a Remote NOC Engineer involves monitoring network performance, responding to alerts, investigating and resolving incidents, and managing service requests via ticketing systems. You'll frequently collaborate with other IT staff and escalate complex issues when required, ensuring networks remain secure and operational around the clock. The role often follows shift work, as continuous coverage is vital in NOC environments. This variety keeps the work dynamic and offers opportunities to build deep technical expertise while supporting mission-critical infrastructure.

What are the key skills and qualifications needed to thrive in the remote NOC engineer position?

To thrive as a Remote NOC Engineer, you need a solid understanding of network administration, troubleshooting, and monitoring, often supported by a degree in computer science, information technology, or a related field. Familiarity with network monitoring tools (such as SolarWinds, Nagios, or Zabbix), ticketing systems, and certifications like CCNA or CompTIA Network+ is common. Strong problem-solving abilities, clear communication, and the capacity to stay calm under pressure help set top candidates apart. These skills and qualities are critical for ensuring continuous network availability, swift issue resolution, and effective collaboration with team members and clients.

What are the most commonly searched types of Noc Engineer jobs in Texas?

The most popular types of Noc Engineer jobs in Texas are:

What are popular job titles related to Remote Noc Engineer jobs in Texas?

For Remote Noc Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Noc Engineer jobs in Texas look for?

The top searched job categories for Remote Noc Engineer jobs in Texas are:

What cities in Texas are hiring for Remote Noc Engineer jobs?

Cities in Texas with the most Remote Noc Engineer job openings:

Remote Noc Engineer jobs near you
Infographic showing various Remote Noc Engineer job openings in Texas as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.

Supervisor, NOC - WhiteSky

RealPage, Inc.

Cleveland, OH • On-site, Remote

$70K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

226th of 246 rated software companies

Job description

Overview
WhiteSky delivers a fully managed, gig-speed Wi-Fi solution for apartment communities that seamlessly connects residents, guests, staff and IoT devices. As the foundation for smart building automation and real-time services, it ensures a superior resident experience while enabling property operators to maximize efficiency and revenue. 0
The WhiteSky team is seeking a NOC Supervisor to oversee NOC agents during an assigned shift to ensure consistent 24/7/365 monitoring, ticket handling, escalation, and customer support coverage. The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality oversight for NOC agents while escalating complex issues to NOC Management, Engineering, vendors, or other appropriate teams. This position requires strong networking knowledge, sound troubleshooting skills, and the ability to lead calmly and effectively during service-impacting events. Success in this role requires clear communication, attention to detail, strong inter-shift coordination, and a commitment to maintaining operational standards across all NOC coverage periods.
Responsibilities
  • Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment.
  • Monitor support queues, alerts, incoming tickets, and active incidents to ensure work is prioritized, assigned, updated, and resolved or escalated within established service levels and operational timeframes.
  • Provide frontline technical guidance to NOC agents for troubleshooting customer issues, network alerts, service degradations, outages, and recurring support problems.
  • Act as the primary shift escalation point for NOC agents, reviewing complex or high-priority issues and escalating to NOC Management, Engineering, Field Operations, vendors, or other internal teams when appropriate.
  • Coordinate shift-level incident response activities, including initial triage, impact assessment, customer or partner communication, ticket updates, escalation tracking, and service restoration follow-up.
  • Ensure accurate and timely documentation of incidents, troubleshooting steps, customer communications, network changes, escalations, and shift handoff notes.
  • Perform shift handoffs with incoming and outgoing supervisors, leads, or agents to ensure continuity of support, awareness of active incidents, pending escalations, maintenance events, and customer-impacting issues.
  • Coach, mentor, and support NOC agents during the assigned shift by reinforcing standard operating procedures, troubleshooting practices, ticket quality expectations, and customer communication standards.
  • Assist with onboarding and training of new NOC agents by providing hands-on guidance, process reinforcement, technical support, and feedback to NOC Management.
  • Review ticket quality, queue activity, agent performance, escalation accuracy, and shift workflow to identify training needs, process gaps, recurring issues, or opportunities for operational improvement.
  • Support approved maintenance activities, after-hours changes, firmware updates, circuit upgrades, and configuration changes by coordinating shift coverage, monitoring for impact, and escalating unexpected issues.
  • Configure, validate, or assist with deployment support for network and service delivery hardware when needed, including switches, routers, servers, access points, NVRs, GPON OLTs, PDUs, and Dish Smartbox equipment.

Qualifications
Required:
  • 1+ years of experience as a team lead, shift lead, senior agent, supervisor, or escalation point in technical support, network operations, managed services, or service provider environment.
  • 3+ years of experience in a NOC, technical support, network support, service provider, managed services, or network operations role.
  • High school diploma or equivalent required; associate degree, bachelor's degree, technical certification, or equivalent industry experience preferred.
  • Experience working in a 24/7/365 support, monitoring, or operations environment.
  • Experience handling technical escalations, customer-impacting incidents, ticket queues, shift handoffs, and service restoration activities.
  • Ability to work assigned shifts, including nights, weekends, holidays, or rotating schedules as required by business needs. Ability to participate in escalation support or supervisor coverage rotation as needed.

Preferred:
  • Associate-level or professional-level networking certification, such as CCNA, CWNA, JNCIA, Network+, or equivalent demonstrated experience.
  • Experience supporting hospitality, multifamily, commercial property, managed Wi-Fi, ISP, MSP, or service provider networks.
  • Experience with incident management, change management, problem management, root cause analysis, and post-incident follow-up processes.
  • Prior experience coaching or training technical support staff.

KNOWLEDGE/SKILLS/ABILITIES
Required:
  • 1+ years of experience as a team lead, shift lead, senior agent, supervisor, or escalation point in technical support, network operations, managed services, or service provider environment.
  • 3+ years of experience in a NOC, technical support, network support, service provider, managed services, or network operations role.
  • High school diploma or equivalent required; associate degree, bachelor's degree, technical certification, or equivalent industry experience preferred.
  • Experience working in a 24/7/365 support, monitoring, or operations environment.
  • Experience handling technical escalations, customer-impacting incidents, ticket queues, shift handoffs, and service restoration activities.
  • Ability to work assigned shifts, including nights, weekends, holidays, or rotating schedules as required by business needs.
  • Ability to participate in escalation support or supervisor coverage rotation as needed.

Preferred:
  • Associate-level or professional-level networking certification, such as CCNA, CWNA, JNCIA, Network+, or equivalent demonstrated experience.
  • Experience supporting hospitality, multifamily, commercial property, managed Wi-Fi, ISP, MSP, or service provider networks.
  • Experience with incident management, change management, problem management, root cause analysis, and post-incident follow-up processes. • Prior experience coaching or training technical support staff.

SALARY AND BENEFITS
  • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range
USD $70,700.00 - USD $120,300.00 /Yr.

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