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Remote Noc Analyst Jobs in Texas (NOW HIRING)

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX · On-site +1

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience with incident management, change management, problem management, root cause analysis ... a NOC, technical support, network support, service provider, managed services, or network ...

RealPage, Inc.

NOC Engineer III - REMOTE

Richardson, TX · On-site +1

$26.97 - $45.91/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview To meet the logistical demands from the continued growth of WhiteSky Communications, the Integration team needs an Engineer to stage, turn up, and test equipment to ensure on-time completion ...

TEKsystems

Solutions Architect - (Full-Time Remote)

Dallas, TX · Remote

$125K - $190K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Network Operations (NOC) * IT Operations Support * Call Center and Operations Support The Solution ... Data analysis, resource modeling/team structure, Skills analysis/requirements, Pricing Assumptions ...

Sonsoft Inc

Network Administrator Specialist

Plano, TX · Remote

Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ... Analyze and provide solutions to incidents escalated by NOC team * Escalate problems to L3/other ...

Sonsoft Inc

Network Administrator / Engineer

Plano, TX · Remote

Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ... Analyze and provide solutions to incidents escalated by NOC team * Escalate problems to L3/other ...

Sonsoft Inc

Network Admin

Austin, TX · Remote

Remote Setup and initial configuration of network devices leveraging smart hands * Setup, Configure ... Analyze and provide solutions to incidents escalated by NOC team * Escalate problems to L3/other ...

Initio Capital

Software Operations Analyst

Houston, TX · Remote

This is a remote, flexible role for candidates who are analytical, commercially curious, and comfortable moving quickly across business, finance, technology, and strategy topics. WHAT YOU MAY WORK ON

JLL

Director, Technology Product Management

Dallas, TX · Remote

$230K - $241K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The technology surface spans IoT sensing, remote monitoring, data center facility management (DCFM ... Drive innovation in analytics, diagnostics, and workflow automation by identifying where partner ...

Gigapower

Embedded AI Engineer - IT

Dallas, TX · On-site +1

Virtual (Remote) Position Type: PW Who We Are Gigapower is building next-generation fiber broadband ... Uses data, analytics, and AI to support operational decisions and performance improvements. • ...

TEKsystems

IAM Operations Analyst

Austin, TX · Remote

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Top Skills' Details While candidates will be working 100% remote, they have to be 40 miles from a ... The Information Security Analyst will support the Information Security Identity and Access ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

  • PTO

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

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Remote Noc Analyst information

What is a remote NOC analyst?

Remote NOC (Network Operations Center) Analysts are IT professionals who monitor and manage an organization's network infrastructure from a remote location. They are responsible for identifying, diagnosing, and resolving network issues to ensure optimal performance and uptime. Their duties often include monitoring network traffic, responding to alerts, performing routine maintenance, and escalating problems when necessary. Working remotely allows NOC analysts to support multiple locations and provide 24/7 network oversight. This role is crucial in maintaining the stability and security of an organization's computer networks.

What are the key skills and qualifications needed to thrive as a remote NOC analyst?

To thrive as a Remote NOC Analyst, you need a solid understanding of networking fundamentals, system monitoring, and incident response, typically supported by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools (such as SolarWinds, Nagios, or Zabbix), ticketing systems, and remote troubleshooting platforms is crucial. Strong analytical thinking, effective communication, and the ability to work independently under pressure are essential soft skills. These skills and qualities ensure prompt identification and resolution of network issues, maintaining uptime and reliability for critical IT infrastructure.

What are the typical challenges faced by a remote NOC analyst, and how can they be managed effectively?

Remote NOC Analysts often face challenges such as troubleshooting complex network issues without physical access to equipment, responding to incidents across multiple time zones, and maintaining clear communication with on-site teams. Effective management of these challenges involves leveraging robust remote monitoring tools, establishing clear escalation protocols, and using collaboration platforms to stay connected with colleagues. Additionally, continuous learning about emerging network technologies and proactive incident response planning are key to success in this remote environment.

What is the difference between Remote Noc Analyst vs Remote Network Operations Center Technician?

AspectRemote Noc AnalystRemote Network Operations Center Technician
CertificationsNetwork+, CCNA, CompTIA certificationsNetwork+, CCNA, CompTIA certifications
Work EnvironmentRemote monitoring and analysis of network systemsRemote troubleshooting and maintenance of network hardware
Employer UsageTelecom, ISPs, managed service providersTelecom, data centers, enterprise IT teams
Common Search IntentComparing roles in network monitoring and analysisUnderstanding technician responsibilities in network support

The Remote Noc Analyst and Remote Network Operations Center Technician roles share similar certifications and work environments, often found in telecom and ISP industries. While the Noc Analyst focuses on monitoring and analyzing network performance remotely, the Technician handles troubleshooting and hardware maintenance. Both roles are essential for network reliability but differ in daily tasks and focus areas.

What are the most commonly searched types of Noc Analyst jobs in Texas?

The most popular types of Noc Analyst jobs in Texas are:

What are popular job titles related to Remote Noc Analyst jobs in Texas?

For Remote Noc Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Noc Analyst jobs in Texas look for?

The top searched job categories for Remote Noc Analyst jobs in Texas are:

What cities in Texas are hiring for Remote Noc Analyst jobs?

Cities in Texas with the most Remote Noc Analyst job openings:

Remote Noc Analyst jobs near you
Infographic showing various Remote Noc Analyst job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution.

Supervisor, NOC - WhiteSky

RealPage, Inc.

Richardson, TX • On-site, Remote

$70K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

225th of 245 rated software companies

Job description

Overview
WhiteSky delivers a fully managed, gig-speed Wi-Fi solution for apartment communities that seamlessly connects residents, guests, staff and IoT devices. As the foundation for smart building automation and real-time services, it ensures a superior resident experience while enabling property operators to maximize efficiency and revenue. 0
The WhiteSky team is seeking a NOC Supervisor to oversee NOC agents during an assigned shift to ensure consistent 24/7/365 monitoring, ticket handling, escalation, and customer support coverage. The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality oversight for NOC agents while escalating complex issues to NOC Management, Engineering, vendors, or other appropriate teams. This position requires strong networking knowledge, sound troubleshooting skills, and the ability to lead calmly and effectively during service-impacting events. Success in this role requires clear communication, attention to detail, strong inter-shift coordination, and a commitment to maintaining operational standards across all NOC coverage periods.
Responsibilities
  • Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment.
  • Monitor support queues, alerts, incoming tickets, and active incidents to ensure work is prioritized, assigned, updated, and resolved or escalated within established service levels and operational timeframes.
  • Provide frontline technical guidance to NOC agents for troubleshooting customer issues, network alerts, service degradations, outages, and recurring support problems.
  • Act as the primary shift escalation point for NOC agents, reviewing complex or high-priority issues and escalating to NOC Management, Engineering, Field Operations, vendors, or other internal teams when appropriate.
  • Coordinate shift-level incident response activities, including initial triage, impact assessment, customer or partner communication, ticket updates, escalation tracking, and service restoration follow-up.
  • Ensure accurate and timely documentation of incidents, troubleshooting steps, customer communications, network changes, escalations, and shift handoff notes.
  • Perform shift handoffs with incoming and outgoing supervisors, leads, or agents to ensure continuity of support, awareness of active incidents, pending escalations, maintenance events, and customer-impacting issues.
  • Coach, mentor, and support NOC agents during the assigned shift by reinforcing standard operating procedures, troubleshooting practices, ticket quality expectations, and customer communication standards.
  • Assist with onboarding and training of new NOC agents by providing hands-on guidance, process reinforcement, technical support, and feedback to NOC Management.
  • Review ticket quality, queue activity, agent performance, escalation accuracy, and shift workflow to identify training needs, process gaps, recurring issues, or opportunities for operational improvement.
  • Support approved maintenance activities, after-hours changes, firmware updates, circuit upgrades, and configuration changes by coordinating shift coverage, monitoring for impact, and escalating unexpected issues.
  • Configure, validate, or assist with deployment support for network and service delivery hardware when needed, including switches, routers, servers, access points, NVRs, GPON OLTs, PDUs, and Dish Smartbox equipment.

Qualifications
Required:
  • 1+ years of experience as a team lead, shift lead, senior agent, supervisor, or escalation point in technical support, network operations, managed services, or service provider environment.
  • 3+ years of experience in a NOC, technical support, network support, service provider, managed services, or network operations role.
  • High school diploma or equivalent required; associate degree, bachelor's degree, technical certification, or equivalent industry experience preferred.
  • Experience working in a 24/7/365 support, monitoring, or operations environment.
  • Experience handling technical escalations, customer-impacting incidents, ticket queues, shift handoffs, and service restoration activities.
  • Ability to work assigned shifts, including nights, weekends, holidays, or rotating schedules as required by business needs. Ability to participate in escalation support or supervisor coverage rotation as needed.

Preferred:
  • Associate-level or professional-level networking certification, such as CCNA, CWNA, JNCIA, Network+, or equivalent demonstrated experience.
  • Experience supporting hospitality, multifamily, commercial property, managed Wi-Fi, ISP, MSP, or service provider networks.
  • Experience with incident management, change management, problem management, root cause analysis, and post-incident follow-up processes.
  • Prior experience coaching or training technical support staff.

KNOWLEDGE/SKILLS/ABILITIES
Required:
  • 1+ years of experience as a team lead, shift lead, senior agent, supervisor, or escalation point in technical support, network operations, managed services, or service provider environment.
  • 3+ years of experience in a NOC, technical support, network support, service provider, managed services, or network operations role.
  • High school diploma or equivalent required; associate degree, bachelor's degree, technical certification, or equivalent industry experience preferred.
  • Experience working in a 24/7/365 support, monitoring, or operations environment.
  • Experience handling technical escalations, customer-impacting incidents, ticket queues, shift handoffs, and service restoration activities.
  • Ability to work assigned shifts, including nights, weekends, holidays, or rotating schedules as required by business needs.
  • Ability to participate in escalation support or supervisor coverage rotation as needed.

Preferred:
  • Associate-level or professional-level networking certification, such as CCNA, CWNA, JNCIA, Network+, or equivalent demonstrated experience.
  • Experience supporting hospitality, multifamily, commercial property, managed Wi-Fi, ISP, MSP, or service provider networks.
  • Experience with incident management, change management, problem management, root cause analysis, and post-incident follow-up processes. • Prior experience coaching or training technical support staff.

SALARY AND BENEFITS
  • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range
USD $70,700.00 - USD $120,300.00 /Yr.

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