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Uccx Jobs in Texas (NOW HIRING)

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC). * Troubleshoot performance and incidents; maintain diagrams, runbooks, and change ...

ISHIR

Telecommunications Analyst (Cisco)

Euless, TX · On-site

Experience with Cisco Contact Center (UCCX/UCCE/Webex Contact Center) * Experience applying knowledge of the theory, principles, practices, and techniques of operating and maintaining ...

ISHIR

Telecommunications Analyst (Cisco)

Euless, TX · On-site

Experience with Cisco Contact Center (UCCX/UCCE/Webex Contact Center) * Experience applying knowledge of the theory, principles, practices, and techniques of operating and maintaining ...

ISHIR

Telecommunications Analyst (Cisco)

Euless, TX · On-site

Experience with Cisco Contact Center (UCCX/UCCE/Webex Contact Center) * Experience applying knowledge of the theory, principles, practices, and techniques of operating and maintaining ...

Deloitte

Senior Network Engineer (Route & Switch)

Dallas, TX · On-site

$102K - $141K/yr

Cisco Webex Calling, CUCM and UCCX * VMWare ESXi * Dell Storage systems * Brocade FC switches * SANNAV * Infor HMS and Sales & Catering platforms * Guestroom technology (InfoValue/Crave/JamF MDM ...

Deloitte

Senior Network Engineer (Route & Switch)

Dallas, TX · On-site

$102K - $141K/yr

Cisco Webex Calling, CUCM and UCCX * VMWare ESXi * Dell Storage systems * Brocade FC switches * SANNAV * Infor HMS and Sales & Catering platforms * Guestroom technology (InfoValue/Crave/JamF MDM ...

Deloitte

Senior Network Engineer (Route & Switch)

Austin, TX · On-site

$103K - $141K/yr

Cisco Webex Calling, CUCM and UCCX * VMWare ESXi * Dell Storage systems * Brocade FC switches * SANNAV * Infor HMS and Sales & Catering platforms * Guestroom technology (InfoValue/Crave/JamF MDM ...

Deloitte

Senior Network Engineer (Route & Switch)

Houston, TX · On-site

$99K - $136K/yr

Cisco Webex Calling, CUCM and UCCX * VMWare ESXi * Dell Storage systems * Brocade FC switches * SANNAV * Infor HMS and Sales & Catering platforms * Guestroom technology (InfoValue/Crave/JamF MDM ...

All JobsUccx JobsUccx Jobs in Texas

Uccx information

See Texas salary details

$84.3K

$106.7K

$117.9K

How much do uccx jobs pay per year?

As of Aug 13, 2026, the average yearly pay for uccx in Texas is $106,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $113,200.00 per year, depending on experience, location, and employer.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.

What are popular job titles related to Uccx jobs in Texas?

For Uccx jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Uccx jobs in Texas look for?

The top searched job categories for Uccx jobs in Texas are:

What cities in Texas are hiring for Uccx jobs?

Cities in Texas with the most Uccx job openings:

Uccx jobs near you
Infographic showing various Uccx job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $106,674 per year, or $51.3 per hour.

Network Voice Consultant

Noblesoft Technologies

Bryan, TX • On-site

$30 - $35/hr

Contractor

Re-posted 14 days ago

Job description

Role: Network Voice Consultant (L2 level)

Location: - St Joseph Regional Health. 2724 Koch St. Bryan, TX 77802

Job Description:

  • Basic understanding of CUCM & Cisco unity connection version 11.x and 12.x.
  • Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.
  • Good understanding of Unity Connection Voice mail services.
  • Good understanding of VoIP, MGCP, H.323 and SIP services.
  • The one should understand Avaya Blue CS1K multi group system with Avaya Blue adjacent servers like call pilot, signaling server, SMGR, NRS and Avaya Aura contact center.
  • The one should understand PSTN protocols like T1, CCS, CAS, BRI, PRI
  • The one should have knowledge of configuration of Nortel/ Avaya IP, digital and Analog phones in PBX, Spectra-link phones.
  • The one should have knowledge of jumper cabling, patching and how to move Nortel TN from one port to another.
  • Good communication skills.
  • Open for 24x7 availability
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • independently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update worklogs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Ticket Monitoring
  • On - call support
  • Opening Bridge Call

KEY TECHNOLOGIES:

  • CUCM & Unity connection 11.x and 12.x.
  •  SIP, MGCP and H.323 gateways.
  • UCCX 11.x and 12.x for IMAC’s
  • Basic scripting knowledge of UCCX