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Uccx Jobs (NOW HIRING)

campus4tech

Senior Systems Engineer_ Lansing, MI

Lansing, MI · On-site

$106K - $145K/yr

Cisco Unified Contact Center Express (UCCX): 5+ years * Cisco Unified Communications Manager (CUCM): 5+ years * Cisco Unity Connections (CUC): 5+ years Our client is seeking a Senior System Engineer ...

Damco Solutions

Network Engineer III

Bronx, NY · On-site

Cisco Contact Center (UCCX) v11.6.x and above. • Cisco Emergency Responder (CER) v11.6.x and above. Cisco ASR 9000, Nexus 9K and 7K, 4331, 4451 Routers, with Route/Switch experience. • Cisco 5520 ...

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC). * Troubleshoot performance and incidents; maintain diagrams, runbooks, and change ...

krg technology inc

Telecom Engineer

Columbus, GA · On-site

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

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Uccx information

See salary details

$90.5K

$114.5K

$126.5K

How much do uccx jobs pay per year?

As of Aug 30, 2026, the average yearly pay for uccx in the United States is $114,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

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Uccx jobs near you
Infographic showing various Uccx job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 83% Physical, 8% Hybrid, and 9% Remote job distribution, with an average salary of $114,499 per year, or $55 per hour.

Contact Center ( Cisco UCCE, UCCX, ICM, VXML) Consultant

Phoenix, AZ • On-site

Bravens Inc (An Ampcus Inc.Co.)
IT Services • 11 - 50 employees
Learn more about Bravens Inc (An Ampcus Inc.Co.)external

Full-time

Re-posted 6 days ago

Job description

Company Description
Bravens Inc
Job Description
Kindly note that we need people with Cisco UCCE, CVP and ICM skills for Phoenix only.
This will be a scrum team where everyone is expected to be physically present at Client facility.
Also, we are in need profile with VXML expertise and any Contact Center background (i.e., Cisco or Avaya or Genesys or Nuance).
Skill-set required:
• Cisco UCCE, UCCX, ICM and hands-on Contact Centre development and deployment Experience.
• CCNA, VXML, Cisco modeling, CUIC, telephony SIP architecture and design, CVP, Reporting.
• The resources should have a good understanding of Cross platform integration ( Cisco , Avaya , Aspect, etc. )
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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About Bravens

Sourced by ZipRecruiter

Bravens is an Information Technology Consulting and Services company with the vast experience, full of success stories in the service of many companies and organizations in general. The experience in consulting, our work philosophy and high qualification of our professionals consolidate us in an outstanding position in our sector. We specialize in Web Technologies and offer a comprehensive range of proprietary solutions and advanced services that add value to the innovation. We are the partner that companies seek to be supported in their business strategies through technology.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chantilly, VA, US

Year founded

2010

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