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Uccx Jobs (NOW HIRING)

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC). * Troubleshoot performance and incidents; maintain diagrams, runbooks, and change ...

krg technology inc

Telecom Engineer

Columbus, GA · On-site

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

Bridge Tech

CISCO CUCM 10x Engineer

Charles Town, WV · On-site

Qualifications VMware ESXi Cisco Unified Communication Manager (CUCM) Cisco Unity Connection (CUC) Cisco Unified Contact Center Express (UCCX) Cisco Integrated Management Controller (CIMC) Cisco ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

360 IT Professionals

Network Architect

Tallahassee, FL

$61.50 - $82.50/hr

Regulation Software, and Microsoft Dynamics Working experience implementing and supporting the following: o Microsoft SCCM 2012 o Microsoft Lync 2013 o Cisco UCM o Cisco UCCX o Unity Connection o ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

Bridge Tech

CISCO CUCM 10x Engineer

Charles Town, WV · On-site

Qualifications VMware ESXi Cisco Unified Communication Manager (CUCM) Cisco Unity Connection (CUC) Cisco Unified Contact Center Express (UCCX) Cisco Integrated Management Controller (CIMC) Cisco ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

What will you do? • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). • Implement next generation voice system technologies and support first article ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$145K - $165K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

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Showing results 21-40

All JobsUccx Jobs

Uccx information

See salary details

$90.5K

$114.5K

$126.5K

How much do uccx jobs pay per year?

As of Aug 11, 2026, the average yearly pay for uccx in the United States is $114,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.
More about Uccx jobs
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Uccx jobs near you
Infographic showing various Uccx job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $114,499 per year, or $55 per hour.

Networking & Voice Engineer

AMSYS Talent

Cypress, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Summary
Own enterprise networking across cloud and on-prem with deep Cisco, Fortinet, Juniper, and voice/collaboration. Configure, secure, and support switching, wireless, firewalls, and UC/contact center platforms to deliver high availability and performance.
Key Responsibilities
  • Design, implement, and support LAN/WAN/WLAN across multi-site and cloud environments.
  • Configure and administer Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus.
  • Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation.
  • Operate Cisco Wireless Controllers and optimize enterprise Wi-Fi.
  • Support Cisco voice (CUCM/Call Manager on-prem), SIP trunks/SBCs, QoS, and dial plan changes.
  • Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC).
  • Troubleshoot performance and incidents; maintain diagrams, runbooks, and change records.
  • Plan/execute upgrades, patches, and lifecycle refreshes with minimal downtime.
Required Skills
  • Cisco: FTD, Meraki (switching), Catalyst, Nexus, Wireless Controllers, ISE, CUCM (on-prem Call Manager), VoIP/Voice, SIP, QoS.
  • UC/CC: Cloud UCaaS platforms and Contact Center (UCCX/UCCE/Webex CC preferred).
  • Security/Edge: Fortinet FortiGate firewalls; site-to-site/client VPNs, NAT, ACLs, policy design.
  • Juniper: Wireless/switching administration (operations, upgrades, tuning).
  • Environments: Cloud and on-prem networking; routing/switching, HA/DR, monitoring/observability.
  • Strong troubleshooting/documentation; cross-team collaboration.
Nice to Have
  • Certifications: CCNA/CCNP, Fortinet NSE, Juniper JNCIA+, CWNA/CWNP, ITIL.
  • SBCs (CUBE/AudioCodes), automation (Python/Ansible), Infrastructure-as-Code.

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