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Uccx Jobs in Washington (NOW HIRING)

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

What will you do? • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). • Implement next generation voice system technologies and support first article ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$100 - $130/hr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next‑generation voice system technologies and support first‑article engineering.

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

What will you do? • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). • Implement next generation voice system technologies and support first article ...

Reliasource

UC Engineer

Washington, DC

Additionally, a UCCX CSQ or Advanced IVR will be supported per cutover and requires Iron Bow support during cutover and support post cutover. At a high level the cutover will include:o Legacy PBX ...

Reliasource

UC Engineer

Washington, DC

Additionally, a UCCX CSQ or Advanced IVR will be supported per cutover and requires Iron Bow support during cutover and support post cutover. · At a high level the cutover will include: o Legacy PBX ...

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Uccx information

See Washington salary details

$102.5K

$129.7K

$143.3K

How much do uccx jobs pay per year?

As of Sep 1, 2026, the average yearly pay for uccx in Washington is $129,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,600.00 and $137,600.00 per year, depending on experience, location, and employer.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What are popular job titles related to Uccx jobs in Washington?

For Uccx jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Uccx jobs in Washington look for?

The top searched job categories for Uccx jobs in Washington are:

Uccx jobs near you
Infographic showing various Uccx job openings in Washington as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $129,682 per year, or $62.3 per hour.

Cisco Voice Infrastructure Support Engineer

Prophecy Technologies

Springfield, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Role Overview:
The Voice Infrastructure Support Engineer will be responsible for maintaining and optimizing critical voice infrastructure, with a strong focus on Cisco Unified Contact Center Express (UCCX) and Cisco Unified Communications Manager (CUCM). This role involves administration and scripting for UCCX, managing CUCM, and supporting IVR software, automated messaging systems, BVOIP operations, POTS, and PRI lines. The ideal candidate will possess current Cisco certifications (CCNA Collaboration or higher) and expertise in Calabrio Contact Center solutions, particularly in call queue management, workforce optimization, and softphone technologies, to support mission-critical call center operations.
Key Responsibilities:
  • Maintain and optimize voice infrastructure supporting emergency dispatch operations.
  • Manage Calabrio workforce management system and reporting.
  • Configure and maintain Finesse call queues and routing strategies.
  • Execute and test disaster recovery procedures.
  • Provide technical leadership for voice infrastructure improvements.
  • Manage day-to-day call center technical operations independently.

Required Skills:
  • Advanced expertise in Cisco Unified Contact Center Express (UCCX) administration and scripting.
  • Proven experience with Cisco Unified Communications Manager (CUCM) administration.
  • Basic understanding of IVR software and automated messaging systems.
  • Strong proficiency in Cisco Finesse desktop configuration and queue management.
  • Demonstrated ability to manage BVOIP operations, POTS, and PRI lines.
  • Advanced knowledge of Calabrio Contact Center platform, including call recording system administration, quality management configuration, workforce management scheduling and forecasting, and performance analytics and reporting.
  • Experience with Cisco softphone implementation and troubleshooting.
  • Expertise in Finesse call queue configuration and routing strategies.
  • Proficiency in managing multi-skill routing and agent assignments.
  • Ability to configure and maintain AT&T portal services.
  • Experience implementing and maintaining DR voice plans.
  • Knowledge of site-to-site failover procedures.
  • Expertise in contingency routing and number management.
  • Understanding of dispatcher backup systems and gas control call queue management.
  • Ability to efficiently manage CSR onboarding and extension assignments.
  • Experience with Finesse desktop and sidecart configuration.
  • Strong troubleshooting skills for queue management issues.
  • Capability to perform independent call center opening/closing procedures.

Qualifications:
  • Minimum 5 years of hands-on experience with Cisco voice infrastructure.
  • Proven track record managing Calabrio Contact Center solutions.
  • Experience supporting mission-critical call center operations.
  • Current Cisco certifications (CCNA Collaboration or higher).

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