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Uccx Jobs in Washington (NOW HIRING)

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

What will you do? • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). • Implement next generation voice system technologies and support first article ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

What will you do? • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). • Implement next generation voice system technologies and support first article ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. * Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway ...

Reliasource

UC Engineer

Washington, DC · On-site

Additionally, a UCCX CSQ or Advanced IVR will be supported per cutover and requires Iron Bow support during cutover and support post cutover. At a high level the cutover will include:o Legacy PBX ...

Reliasource

UC Engineer

Washington, DC

Additionally, a UCCX CSQ or Advanced IVR will be supported per cutover and requires Iron Bow support during cutover and support post cutover. · At a high level the cutover will include: o Legacy PBX ...

BAE Systems

Eng Sr Prin II - Sys

Herndon, VA · On-site

$149K - $254K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

Ryde Technologies, LLC

Senior VOIP Engineer

Quantico, VA · On-site

$112K - $154K/yr

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

ABBTECH

Senior VoIP Engineer

Quantico, VA · On-site

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

Ryde Technologies, LLC

Senior VOIP Engineer

Quantico, VA · On-site

$112K - $154K/yr

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

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Uccx information

See Washington salary details

$102.5K

$129.7K

$143.3K

How much do uccx jobs pay per year?

As of Aug 10, 2026, the average yearly pay for uccx in Washington is $129,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,600.00 and $137,600.00 per year, depending on experience, location, and employer.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.
What are popular job titles related to Uccx jobs in Washington? For Uccx jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Uccx jobs in Washington look for? The top searched job categories for Uccx jobs in Washington are:
Uccx jobs near you
Infographic showing various Uccx job openings in Washington as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $129,682 per year, or $62.3 per hour.

Systems Engineer (Cisco-Voice) with Security Clearance

Convirgence

Dulles, VA • On-site

Other

Re-posted 7 days ago

Job description

Systems Engineer (Cisco-Voice) Dulles, VA CB-SECV-DUL-002 We are seeking an experienced Cisco Voice Engineer to support a mission-critical, technology-driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment. Key Responsibilities: - Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). - Implement next-generation voice system technologies and support first article engineering. - Participate in security accreditation activities for all voice systems. - Manage PKI/certificate requirements across Cisco UC components. - Perform system upgrades, patching, and lifecycle maintenance for hardware and software. - Provide engineering support for new site standups, including dial plan design and endpoint provisioning. - Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. - Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration. - Collaborate with customers and internal teams to gather and refine system requirements. - Ensure compliance with enterprise standards, policies, and security procedures. - Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications. - Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure. - Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTS/ISDN/leased lines, conference bridges, and call management servers. Required Education, Experience, & Skills: - Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field - Minimum of eleven (11) years of relevant Voice/UC engineering experience - Strong technical expertise in: SIP signaling and call flows; Secure Real-Time Transport Protocol (SRTP); SIP, MGCP, H.323; TCP/IP networking; MPLS transport environments; DNS and DHCP; RTP media handling - Experience supporting secure, enterprise-scale voice environments - Ability to troubleshoot complex call routing, signaling, and interoperability issues - Strong communication skills for documentation, requirements analysis, and customer interaction Preferred Education, Experience, & Skills: - Advanced expertise in SIP signaling, call flows, and multi-vendor integration - Experience with H.323 in mixed-protocol environments - Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications - CCNP Collaboration - CCIE Collaboration (highly desirable) - Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments - Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices) - Familiarity with government security accreditation processes and PKI/certificate management - Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)

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