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Uccx Jobs in Washington (NOW HIRING)

BAE Systems

Eng Sr Prin II - Sys

Herndon, VA · On-site

$107K - $146K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

OSC Global

Senior Voip Engineer

Quantico, VA · On-site

$110 - $150/hr

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

Ryde Technologies, LLC

Senior VOIP Engineer

Quantico, VA

$112K - $154K/yr

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

ABBTECH

Senior VoIP Engineer

Quantico, VA · On-site

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

Ryde Technologies, LLC

Senior VOIP Engineer

Quantico, VA · On-site

$112K - $154K/yr

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

... UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE). * Implements and enforces security policies and compliance standards related to VoIP ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

... UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE). * Implements and enforces security policies and compliance standards related to VoIP ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

$80 - $110/hr

... UCCX ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE). * Implements and enforces security policies and compliance standards related to VoIP ...

OSC Edge

Senior Voip Engineer

Quantico, VA

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

ValidaTek

Senior VOIP Engineer

Quantico, VA · On-site

Experience with Cisco Unity Connection, Cisco Finesse, Cisco IM&P, Unified Contact Center Express (UCCX), and Cisco Emergency Responder. * Experience with dynamic and static IPv4 routing and ...

ValidaTek, Inc.

Senior VOIP Engineer

Quantico, VA

$80K - $115K/hr

Experience with Cisco Unity Connection, Cisco Finesse, Cisco IM&P, Unified Contact Center Express (UCCX), and Cisco Emergency Responder. * Experience with dynamic and static IPv4 routing and ...

OSC Edge

Senior Voip Engineer

Quantico, VA · On-site

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

OSC Edge

Senior Voip Engineer

Quantico, VA · On-site

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

Pae

UC Consulting Engineer - Principal

Arlington, VA

Proficiency with Cisco Unified Contact Center Express (UCCX) or Unified Contact Center Enterprise (UCCE), including call flow scripting, agent/queue configuration, and reporting * Deep understanding ...

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Showing results 21-40

All JobsUccx JobsUccx Jobs in Washington

Uccx information

See Washington salary details

$102.5K

$129.7K

$143.3K

How much do uccx jobs pay per year?

As of Sep 2, 2026, the average yearly pay for uccx in Washington is $129,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,600.00 and $137,600.00 per year, depending on experience, location, and employer.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What are popular job titles related to Uccx jobs in Washington?

For Uccx jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Uccx jobs in Washington look for?

The top searched job categories for Uccx jobs in Washington are:

Uccx jobs near you
Infographic showing various Uccx job openings in Washington as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $129,682 per year, or $62.3 per hour.

Eng Sr Prin II - Sys

BAE Systems

Herndon, VA • On-site

$107K - $146K/yr

Other

Re-posted 8 days ago

BAE Systems rating

8.4

Company rating: 8.4 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

10th of 49 rated military and defense

Job description


BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration, and sustainment support for critical military platforms and systems. Our Intelligence & Security sector delivers advanced services and products to the Department of Defense, federal agencies, law enforcement, and deployed forces around the world.
At BAE Systems, we foster a strong, collaborative culture and equip our employees with the tools, training, and support they need to excel. Trust, camaraderie, and a shared ambition to lead in defense technologies define who we are. We offer a flexible work environment that helps you balance life and perform at your best. Join a company deeply connected to its community-driven to improve our future and protect our freedom.
We are seeking experienced Cisco Voice Engineers to support a mission-critical, technology-driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment.
Key Responsibilities:
  • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
  • Implement next-generation voice system technologies and support first-article engineering.
  • Participate in security accreditation activities for all voice systems.
  • Manage PKI/certificate requirements across Cisco UC components.
  • Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
  • Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
  • Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
  • Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
  • Collaborate with customers and internal teams to gather and refine system requirements.
  • Ensure compliance with enterprise standards, policies, and security procedures.
  • Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
  • Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.
  • Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers.

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#LI-DDUNN
Required Skills and Education
Required Education & Experience
  • Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field and 11 overall years of experience
  • Minimum of eight (8) years of progressive experience in Voice/UC engineering
  • Expert-level proficiency in:
    • SIP signaling and call flows
    • Secure Real-Time Transport Protocol (SRTP)
    • SIP, MGCP, H.323
    • TCP/IP networking
    • MPLS transport environments
    • DNS and DHCP
    • RTP media handling
  • Demonstrated experience leading enterprise-scale voice deployments and modernization efforts
  • Proven ability to troubleshoot complex, multi-layered call routing and signaling issues
  • Strong communication skills for stakeholder engagement, documentation, and technical leadership

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Preferred Skills and Education
Preferred Education, Experience, & Skills
  • Expertise in SIP signaling, call flows, and multi-vendor integration
  • Hands-on experience with H.323 in mixed-protocol environments
  • Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications
    • CCNP Collaboration
    • CCIE Collaboration (highly desirable)
  • Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
  • Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
  • Familiarity with government security accreditation processes and PKI/certificate management
  • Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent)
  • Prior experience in a DoD, IC, or other high-security environment

What BAE Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About BAE Systems

Sourced by ZipRecruiter

At BAE Systems, we provide some of the world's most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.

Industry

National security and international affairs and it services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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