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Uccx Jobs in California (NOW HIRING)

Atos

Network Voice Engineer

West Hollywood, CA · On-site

... UCCX - Expert knowledge of Cisco Unity and Unity Connections - Cisco Emergency Responder (CER) - IPCC and related applications - Cisco IOS Telephony T1-PRIs/Gateways/MGCP/SCCP/SRST - Cisco QoS for ...

All JobsUccx JobsUccx Jobs in California

Uccx information

See California salary details

$89.3K

$113K

$124.8K

How much do uccx jobs pay per year?

As of Aug 13, 2026, the average yearly pay for uccx in California is $113,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,600.00 and $119,900.00 per year, depending on experience, location, and employer.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.

What are popular job titles related to Uccx jobs in California?

For Uccx jobs in California, the most frequently searched job titles are:

What job categories do people searching Uccx jobs in California look for?

The top searched job categories for Uccx jobs in California are:

What cities in California are hiring for Uccx jobs?

Cities in California with the most Uccx job openings:

Uccx jobs near you
Infographic showing various Uccx job openings in California as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $113,000 per year, or $54.3 per hour.

VoIP Engineer

Texas State Library and Archives Commision

San Jose, CA • On-site

Full-time

Re-posted 25 days ago

Job description

- Bachelor's degree in relevant major such as Telecommunications, Computer Science, Information systems, etc.
- 5+ years IT experience in the field of VOIP/ IP telephony.
- 5+ years experience in Cisco UC Manager / Call Manager (CUCM).
- 5+ years experience in Cisco Unity / Cisco Unity Connection (CUC).
- 3+ Cisco IM & Presence Server (IM&P) / Cisco Jabber.
- 3+ years experience in Cisco Contact Center UCCX or UCCE.
- 3+ years experience with Cisco Webex Cloud technology WxC and WxCC.
- Experience with Calabrio Call recording.
- Experience with Voice IOS Gateways with H.323, MGCP.

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