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Uccx Jobs in California (NOW HIRING)

Atos

Network Voice Engineer

West Hollywood, CA

... UCCX - Expert knowledge of Cisco Unity and Unity Connections - Cisco Emergency Responder (CER) - IPCC and related applications - Cisco IOS Telephony T1-PRIs/Gateways/MGCP/SCCP/SRST - Cisco QoS for ...

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$107K - $212K/yr

Technical experience maintaining Cisco (UCCX) Automated Call Distribution system applications and related hardware. * Technical experience maintaining Cisco VoIP Gateways and related hardware.

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Uccx information

See California salary details

$89.3K

$113K

$124.8K

How much do uccx jobs pay per year?

As of Aug 26, 2026, the average yearly pay for uccx in California is $113,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,600.00 and $119,900.00 per year, depending on experience, location, and employer.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What are popular job titles related to Uccx jobs in California?

For Uccx jobs in California, the most frequently searched job titles are:

What job categories do people searching Uccx jobs in California look for?

The top searched job categories for Uccx jobs in California are:

What cities in California are hiring for Uccx jobs?

Cities in California with the most Uccx job openings:

Uccx jobs near you
Infographic showing various Uccx job openings in California as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 83% Physical, 8% Hybrid, and 9% Remote job distribution, with an average salary of $113,000 per year, or $54.3 per hour.

Voice Engineer

Woodland Hills, CA • On-site

ShiftCode Analytics, Inc.
IT Services • 11 - 50 employees
Learn more about ShiftCode Analytics, Inc.external

Full-time

Re-posted 23 days ago

Job description

Job Summary:
ShiftCode Analytics, Inc. is a company focused on providing ongoing support for Unified Communications environments. The Voice Engineer role primarily involves managing and resolving service tickets for IPT and UCCE, with a strong emphasis on administrative tasks rather than engineering responsibilities.
Responsibilities:
• Base telephony ticket resolution
• UCCE administration
• Representative Tasks in support of IPT and UCCE operations
• General MACD remote support
• Username edits
• Phone profile customizations (buttons)
• Edit covering extensions
• Edit hunt groups
• Edit pickup groups
• Edit CSS assignments
• Unlocking Unity voice mail accounts
• Edit analog devices, such as fax or modem services
• Assigning new extensions with voicemail as directed
• Update CER to align with specific changes as directed
• Make recommendations on patch management
• Participate in incidents and troubleshooting, such as upgrades, outages and project work
• Assign agents to call flow group
• CER Support
• UCCX Support (Auto-Attendants and Dial by Extension Menus)
• Including CTI Route Points Associated with UCCX
• Pull and Analyze RTMT logs
• Help Monitor and Troubleshoot system issues where applicable
• Call Transfer
• Call Drops
• UCCE Agent Setup
• Finesse
• CUIC
• CVP Call Script Updates
• Finesse Phonebook updates
Qualifications:
Required:
• Candidate must be local to either Woodland Hills, CA or Oklahoma City, OK
• Experience in managing and resolving service tickets for IPT and UCCE
• Strong knowledge of Base telephony ticket resolution
• Experience in UCCE administration
• Ability to perform general MACD remote support
• Experience with username edits and phone profile customizations
• Ability to edit covering extensions, hunt groups, and pickup groups
• Experience with CSS assignments and unlocking Unity voice mail accounts
• Ability to edit analog devices, such as fax or modem services
• Experience in assigning new extensions with voicemail as directed
• Ability to update CER to align with specific changes as directed
• Experience in making recommendations on patch management
• Ability to participate in incidents and troubleshooting, such as upgrades, outages and project work
• Experience in assigning agents to call flow group
• Knowledge of CER Support and UCCX Support (Auto-Attendants and Dial by Extension Menus)
• Ability to pull and analyze RTMT logs
• Experience in monitoring and troubleshooting system issues
• Knowledge of call transfer and call drops
• Experience in UCCE Agent Setup, Finesse, CUIC, and CVP Call Script Updates
• Ability to update Finesse Phonebook
Company:
ShiftCode Analytics Inc is a Tampa, FL based firm formed with one sole purpose of delivering best and quick services to its clients nationwide. Founded in 2019, the company is headquartered in Tampa, USA, with a team of 51-200 employees. The company is currently Growth Stage.
ShiftCode Analytics logo

About ShiftCode Analytics

Sourced by ZipRecruiter

We specialize in solid end-to-end delivery of tailor-made technology solutions designed by the Top 1% Software Engineering teams. Our innate digital leadership identity powers transformation across every industry. We are always ready to drive meaningful change with a strategic vision for the future. We rigorously test for logical/mathematical reasoning skills, technical ability and soft skills in our interview process. Only those engineers who score highly across each of these areas are presented to our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Tampa, FL, US

Year founded

2019

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