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Uccx Jobs in California (NOW HIRING)

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Uccx information

See California salary details

$89.3K

$113K

$124.8K

How much do uccx jobs pay per year?

As of Sep 4, 2026, the average yearly pay for uccx in California is $113,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,600.00 and $119,900.00 per year, depending on experience, location, and employer.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What job categories do people searching Uccx jobs in California look for?

The top searched job categories for Uccx jobs in California are:

What cities in California are hiring for Uccx jobs?

Cities in California with the most Uccx job openings:

Infographic showing various Uccx job openings in California as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 83% Physical, 8% Hybrid, and 9% Remote job distribution, with an average salary of $113,000 per year, or $54.3 per hour.

Sr. Principal Voice Engineer

Northrop Grumman

Redondo Beach, CA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago


Northrop Grumman rating

8.3

Company rating: 8.3 out of 10

Based on 368 frontline employees who took The Breakroom Quiz

66th of 545 rated manufacturers


Job description

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way.

Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions.

In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We're looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader.

At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco voice solutions. The ideal candidate will have a strong background in VoIP technologies, Cisco Unified Communications Manager, and related voice technologies.

*This role will require the selected candidate to be 100% onsite at one of the following Northrop Grumman work locations: Redondo Beach, CA; Rolling Meadows, IL; Roy, UT; Melbourne, FL; Linthicum, MD; Chandler, AZ; or Huntsville, AL. Job responsibilities will include but not be limited to the following: Design and implement Cisco voice solutions, including VoIP, VTC, VQ, CMS, Jabber, and other unified communications systems. Develop and maintain complex dial plans, route patterns, translation patterns, route lists, groups, and calling search spaces.

Configure and troubleshoot Cisco Unified Border Element (CUBE) routers for SIP trunking and inter-site voice routing. Support and troubleshoot video teleconferencing (VTC) systems, including Cisco Telepresence, Room Kits, and integration with third-party platforms. Monitor and optimize voice/video quality using tolls like Cisco VQM, RTMT, and third-party monitoring platforms.

Perform routine system upgrades, patches, and backups for UC platforms. Troubleshoot and resolve complex voice-related issues in a timely manner. Manage UCCX for multiple teams.

Collaborate with cross-functional teams to integrate voice solutions with existing systems. Provide technical support and training to end-users and IT staff. Stay updated with the latest industry trends and technologies related to voice communications.

Plan, manage, and implement complex voice designs in support of customer requirements. Develop technical solutions to complex problems which require the regular use of ingenuity and creativity. Support teams in project designs to clarify project requirements and provide design solutions, in accordance with standards.

Perform troubleshooting analysis of voice infrastructure and associated systems. Document voice hardware and software technology components. Install and configure Cisco voice hardware/software and accompanying technologies.

Provide third-level support and troubleshooting of voice problems, and periodically provide after-hours and weekend support. Exercise considerable latitude in determining technical objectives of assignment. Interface regularly with customers and manage customer installation timelines and deliverables to help facilitate successful deployments.

Manage timely resolution of all critical and/or complex problems meeting SLA requirements. Experience with Microsoft Office, Visio, Project, PowerPoint, and Excel. Lift equipment weighing up to 40 pounds.

Work after hours and weekends as needed. Basic Qualifications: Master's degree with 6 years of relevant experience, or a Bachelor's degree with 8 years of relevant experience, or an Associate's degree with 10 years of relevant experience; a High School diploma (or equivalent) with 12 years of relevant experience may be considered in lieu of a completed degree. Current U.S

Government 8140 (8570 equivalent) IAT level II baseline certification (example: Security+ CE). Applicants must have a current U.S. Government Secret level security clearance (at a minimum) in order to be considered

Must haveexperience with designing and maintaining LAN/WAN based networks, managing routing protocols on large LAN environments, and experience with Cisco hardware(routers, switches,and firewalls). Excellent problem-solving skills and ability to work under pressure. Preferred Qualifications: Certifications such as CCNP Voice or CCIE Voice.

Current U.S. Government Top Secret security clearance, SCI, Polygraph, or SAP/SAR access. Demonstrated leadership skills, or previous experience managing small teams

Familiarity with network infrastructure and security principles. Experience with VQ Conferencing. CIDO We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment.

At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.

Come join us. Primary Level Salary Range: $129,300.00 - $193,900.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay

Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.


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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939