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Uccx Jobs (NOW HIRING)

Reliasource

UC Engineer

Washington, DC · On-site

Additionally, a UCCX CSQ or Advanced IVR will be supported per cutover and requires Iron Bow support during cutover and support post cutover. At a high level the cutover will include:o Legacy PBX ...

Reliasource

UC Engineer

Washington, DC

Additionally, a UCCX CSQ or Advanced IVR will be supported per cutover and requires Iron Bow support during cutover and support post cutover. · At a high level the cutover will include: o Legacy PBX ...

BAE Systems

Eng Sr Prin II - Sys

Herndon, VA · On-site

$149K - $254K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

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Uccx information

See salary details

$90.5K

$114.5K

$126.5K

How much do uccx jobs pay per year?

As of Aug 9, 2026, the average yearly pay for uccx in the United States is $114,499.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is the difference between Uccx vs Call Center Agent?

AspectUccxCall Center Agent
Required CredentialsIT certifications, Cisco certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentCall centers, IT support, network operationsCustomer service centers, inbound/outbound calls
Industry UsageIT, telecommunications, networkingCustomer service, sales, support

Uccx (Cisco Unified Contact Center Express) is a software platform used to manage and optimize call center operations, requiring technical certifications. Call Center Agents handle customer interactions directly, focusing on service delivery. While Uccx involves technical setup and management, Call Center Agents focus on customer communication. Both roles are integral to contact center operations but differ significantly in responsibilities and required skills.

What are the key skills and qualifications needed to thrive as a UCCX engineer?

To excel as a UCCX Engineer, you need a solid understanding of contact center operations, VoIP technologies, and Cisco networking, typically supported by relevant IT degrees or Cisco certifications like CCNA Collaboration or CCNP Collaboration. Experience with UCCX scripting, Cisco Unified Communications Manager (CUCM), and troubleshooting tools is essential. Strong problem-solving, communication, and project management skills help you collaborate with clients and resolve technical issues effectively. These competencies are vital for ensuring reliable contact center performance and delivering optimal customer experiences.

What is UCCX?

UCCX stands for Cisco Unified Contact Center Express. It is a customer interaction management solution designed by Cisco for small to medium-sized contact centers. UCCX enables organizations to efficiently route customer calls, manage agent workflows, and integrate with other communication channels like email and chat. It offers features such as interactive voice response (IVR), automatic call distribution (ACD), and real-time reporting to help improve customer service and operational efficiency.

What are some common challenges faced by UCCX administrators, and how can they be addressed?

UCCX administrators often encounter challenges such as integrating UCCX with other systems (like CRM tools), managing frequent script updates, and ensuring system uptime during high call volumes. Staying up to date with Cisco's software updates and best practices helps mitigate compatibility issues, while proactive system monitoring can prevent outages. Collaborating closely with network and telephony teams is also crucial to quickly resolve technical issues and optimize call flow designs.
More about Uccx jobs
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Uccx jobs near you
Infographic showing various Uccx job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $114,499 per year, or $55 per hour.

Telecommunication Engineer / Voice Engineer / CCaaS Support

Amtex System Inc.

Manhattan, NY • On-site

Other

Posted 3 days ago

New

Job description

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years.

Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.


Telecommunications Engineer / Voice Engineer / Telecom Engineer

Number of Openings: 3

Level 1/2 support consultants Only (Not more than 5 years) 

3 days a week onsite is a must 

Location: NYC - Penn Station Area

6-month contract (potential direct hire)

Willing to learn Five9 (Client will give training)

Role Summary:

L1/L2 support for Cloud Contact Center platform. Candidate needs strong telephony/Cisco fundamentals. Responsibilities include troubleshooting voice/SIP/call-flow issues, supporting agents/queues/campaigns, and assisting with IVR/call routing configs.

  • Core Skills: Telephony, Cisco (UCCE/UCCX/CUCM), SIP/VoIP, Call Routing, Contact Center Ops, Incident Management

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