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Network Operations Center Noc Associate Jobs in Texas

MDC Data Center

Network Operations Analyst

Mcallen, TX · On-site

As a Network Operations Analyst , your mission is to deliver timely, effective, and courteous ... Experience in NOC/SOC or data center environments - Preferred but not required; a willingness to ...

VC5 Consulting

Systems Engineer, Sr.

Houston, TX · On-site

$99K - $136K/yr

This role sits within the IT Server Operations team in a Network Operations Center (NOC) environment, where the focus is on server support and operational efficiency. The IT Server Operations Analyst ...

Cirrus Logic

Staff IT Network Engineer

Austin, TX · On-site

Required Skills and Qualifications * 3+ years in senior network engineering roles within globally distributed environments, including hands-on experience in a Network Operations Center (NOC). * Must ...

Lumen

Sr IT Systems Engineer - PUB SEC

San Antonio, TX · On-site

$91K - $121K/yr

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to ...

Lumen

Sr IT Systems Engineer - PUB SEC

San Antonio, TX · On-site

$91K - $121K/yr

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to ...

Priority Power

NOC Operator

Arlington, TX · On-site

Priority Power Management is seeking a Substation NOC (Network Operations Center) Operator to join ... An associate's or bachelor's degree in Electrical Technology, Power Systems, Engineering Technology ...

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX · On-site +1

$70K - $120K/yr

... or network operations role. * High school diploma or equivalent required; associate degree ... a NOC, technical support, network support, service provider, managed services, or network ...

Priority Power Management LLC

NOC Operator

Arlington, TX · On-site

Priority Power Management is seeking a Substation NOC (Network Operations Center) Operator to join ... An associate's or bachelor's degree in Electrical Technology, Power Systems, Engineering Technology ...

Ezee Fiber

Senior Engineer, Network Engineering

Houston, TX · On-site

$99K - $136K/yr

Support the Network Operations Center (NOC) with expert-level troubleshooting and resolution of ... The associate is regularly required to move about the office and around the corporate campus. The ...

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX · On-site

$70K - $120K/yr

... or network operations role. * High school diploma or equivalent required; associate degree ... a NOC, technical support, network support, service provider, managed services, or network ...

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Network Operations Center Noc Associate information

What are the typical challenges faced by a Network Operations Center (NOC) associate, and how can they be managed effectively?

NOC Associates often face challenges such as monitoring multiple network systems simultaneously, responding quickly to outages or performance issues, and balancing routine tasks with urgent incidents. To manage these challenges, it's important to develop strong multitasking skills, stay organized, and utilize monitoring tools effectively. Collaborating closely with team members and following established escalation procedures also helps ensure that issues are resolved promptly, minimizing downtime and maintaining network reliability.

What are the key skills and qualifications needed to thrive as a Network Operations Center (NOC) associate?

To thrive as a Network Operations Center (NOC) Associate, you need a solid understanding of networking fundamentals, incident response, and troubleshooting, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools like SolarWinds, Nagios, or Cisco products, as well as certifications such as CompTIA Network+ or Cisco CCNA, is highly valued. Strong analytical thinking, attention to detail, and effective communication set top performers apart in this role. These skills are crucial for ensuring network uptime, quickly resolving incidents, and maintaining seamless IT operations.

What does a Network Operations Center (NOC) associate do?

A Network Operations Center (NOC) Associate is responsible for monitoring, managing, and maintaining an organization’s network and IT infrastructure. They detect and troubleshoot network issues, respond to outages, escalate problems when necessary, and ensure optimal network performance. NOC Associates also generate reports, document incidents, and may perform routine maintenance tasks. Their work is critical in ensuring that networks remain secure, reliable, and efficient at all times.
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Network Operations Center Noc Associate jobs near you

Network Operations Analyst

MDC Data Center

Mcallen, TX • On-site

Full-time

Posted 9 days ago

Job description

Salary:

Join the MDC Team as a Network Operations Analyst!

At MDC Data Centers, were looking for a service-driven, detail-oriented individual to join our growing NOC team. If you're passionate about helping others and thrive in a dynamic, tech-forward environment this role is for you!


Your Mission:

As a Network Operations Analyst, your mission is to deliver timely, effective, and courteous support to our customers. You will serve as a key point of contact for resolving service requests, providing technical assistance, and ensuring smooth communication throughout the support process. Your goal is to create a positive customer experience while helping maintain the reliability and excellence that define MDCs service.


What Awaits You:

  • Dynamic Environment: Step into a fast-paced setting where each day presents new challenges and opportunities to improve how we serve our customers.
  • Collaborative Approach: Work hand-in-hand with cross-functional teams including Sales Engineers and Network Operations to resolve customer requests efficiently and deliver a seamless experience.
  • Customer-Focused Mission: Deliver prompt, professional support while developing a strong understanding of our infrastructure, services, and customer needs.
  • Continuous Learning: Stay up-to-date with product updates and industry trends while building your skills through ongoing training and support.
  • 24/7 Mission-Critical Operations: Join a team that supports a 24/7/365 operational environment, helping ensure our customers receive continuous service. This role includes participation in rotating shifts, weekends, holidays, and an on-call schedule as business needs require.


What You'll Be Doing:

  • Respond promptly and professionally to customer inquiries via email, phone, and ticketing systems.
  • Provide basic technical support and troubleshooting assistance to resolve issues or escalate when needed.
  • Collaborate with other departments to support customer visits, audits, and special projects.
  • Monitor the MDC infrastructure and escalate service-impacting issues appropriately.
  • Document solutions, update FAQs, and contribute to knowledge base materials.
  • Participate in training sessions to stay current on product enhancements and support best practices.
  • Assist with gathering customer feedback and identifying areas for service improvement.
  • Support rotating shifts and occasional on-call duties, including weekends or maintenance windows, as needed.
  • Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

Qualifications:

  • Bilingual (English & Spanish) Required for clear and effective communication with diverse customers.
  • Experience in NOC/SOC or data center environments Preferred but not required; a willingness to learn is essential.
  • Excellent written and verbal communication skills Able to communicate technical concepts in a clear and customer-friendly way.
  • Quick learner Comfortable picking up new tools, systems, and processes.
  • Strong time management Able to prioritize and handle multiple support requests efficiently.
  • Proficient in digital tools Familiar with Google Workspace, Microsoft Office, and similar platforms.
  • Customer service mindset Committed to delivering a positive and professional customer experience.
  • Team player with self-motivation Works well independently and collaboratively.
  • Problem-solver Thinks critically and takes initiative when addressing technical or service-related issues.
  • Situational awareness Can recognize when to escalate issues to the appropriate team or leader.

Work arrangement

  • McAllen, Tx.