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FirstComm

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Network Operations Center (NOC) Technician

Akron, OH · Remote

$45K - $60K/yr

The Network Operations Center (NOC) Technician is responsible for real-time monitoring ... Associate's degree in Computer Science, Networking, Electrical Engineering, or a related field, or ...

IQ Fiber

Network Operations Center (NOC) Technician

... data center, public Wi-Fi, and customer networking equipment * Serve as incident commander for ... Proven experience in a NOC or network operations role, with the ability to work independently and ...

ECS

NOC Manager (SME)

Fairfax, VA · On-site

Position Summary ECS is seeking a NOC Manager (SME) to provide executive leadership and enterprise accountability for Network Operations Center (NOC) operations supporting ARNG enterprise ...

Ziply Fiber

NOC Supervisor

Everett, WA · On-site

The Supervisor, Network Operations Center (NOC) is responsible for leading the day-to-day monitoring and health of Ziply Fiber's infrastructure. The NOC Supervisor motivates a team environment with ...

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How much do network operations center noc associate jobs pay per year?

As of Jun 26, 2026, the average yearly pay for network operations center noc associate in the United States is $119,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,000.00 and $161,000.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by a Network Operations Center (NOC) Associate, and how can they be managed effectively?

NOC Associates often face challenges such as monitoring multiple network systems simultaneously, responding quickly to outages or performance issues, and balancing routine tasks with urgent incidents. To manage these challenges, it's important to develop strong multitasking skills, stay organized, and utilize monitoring tools effectively. Collaborating closely with team members and following established escalation procedures also helps ensure that issues are resolved promptly, minimizing downtime and maintaining network reliability.

What are the key skills and qualifications needed to thrive as a Network Operations Center (NOC) Associate, and why are they important?

To thrive as a Network Operations Center (NOC) Associate, you need a solid understanding of networking fundamentals, incident response, and troubleshooting, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools like SolarWinds, Nagios, or Cisco products, as well as certifications such as CompTIA Network+ or Cisco CCNA, is highly valued. Strong analytical thinking, attention to detail, and effective communication set top performers apart in this role. These skills are crucial for ensuring network uptime, quickly resolving incidents, and maintaining seamless IT operations.

What does a Network Operations Center (NOC) Associate do?

A Network Operations Center (NOC) Associate is responsible for monitoring, managing, and maintaining an organization’s network and IT infrastructure. They detect and troubleshoot network issues, respond to outages, escalate problems when necessary, and ensure optimal network performance. NOC Associates also generate reports, document incidents, and may perform routine maintenance tasks. Their work is critical in ensuring that networks remain secure, reliable, and efficient at all times.
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Network Operations Center Noc Associate jobs near you
Infographic showing various Network Operations Center Noc Associate job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $119,285 per year, or $57.3 per hour.
Network Operations Center (NOC) Technician

Network Operations Center (NOC) Technician

FirstComm

Akron, OH • Remote

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

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Job description

The Network Operations Center (NOC) Technician is responsible for real-time monitoring, troubleshooting, and restoration of customer services across FirstComm’s managed network and UCaaS platforms. This is a customer-facing technical role that serves as a primary responder to service-impacting incidents involving data networking and voice services. This position requires strong technical judgment, clear communication, and the ability to quickly diagnose issues, restore service, or escalate appropriately based on severity and impact. The NOC operates 24x7x365, and this role supports continuous service availability and network stability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to inbound repair calls and system-generated alerts from customers, network vendors, wholesalers, and internal teams
  • Troubleshoot service-impacting issues across multiple layers of the network using physical and remote diagnostic tools
  • Validate network topologies, configurations, and provisioned services across FirstComm’s carrier and managed network environment
  • Create and manage incident tickets, providing timely and accurate updates to internal stakeholders and customers
  • Restore service through direct troubleshooting or coordinated action across internal teams and external partners
  • Escalate incidents based on defined severity, service impact, and resolution thresholds, ensuring proper engagement of carrier vendors or internal resources
  • Monitor core network alarms and respond with urgency to minimize customer impact and service disruption
  • Support configuration and troubleshooting of customer environments including VoIP, SD-WAN, routers, firewalls, and WAN connectivity
  • Participate in scheduled maintenance windows, migrations, and service changes as directed
  • Contribute to documentation, knowledge base updates, and process improvements to support operational consistency
  • Participate in ongoing training and development to maintain technical competency across supported services

REQUIRED QUALIFICATIONS

  • 1 to 3 years of experience in a NOC, Help Desk, or similar technical support environment
  • Hands-on experience troubleshooting network or voice service issues in a production environment
  • Working knowledge of networking fundamentals including routing, switching, WAN connectivity, and VoIP/SIP
  • Ability to troubleshoot circuit-based services across fiber and coax environments
  • Familiarity with network monitoring tools and SNMP (v2/v3)
  • Strong verbal and written communication skills
  • Ability to work effectively in a fast-paced, high-pressure environment
  • Associate’s degree in Computer Science, Networking, Electrical Engineering, or a related field, or equivalent experience

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Computer Science, Networking, Electrical Engineering, or a related field, or equivalent relevant experience
  • Experience in a telecommunications or managed services environment
  • Experience with circuit or network inventory systems, such as Circuit Vision or similar platforms
  • Relevant certifications such as CCNA, JNCIA, Network+, or similar
  • LAN troubleshooting experience

ADDITIONAL REQUIREMENTS

  • Ability to work a flexible schedule including nights, weekends, and holidays in a 24x7x365 environment
  • Must possess a valid driver’s license and reliable transportation
  • Must obtain Adtran ATSA Internetworking Certification within 90 days of hire

PHYSICAL REQUIREMENTS

  • Remain seated for extended periods of time
  • Occasionally bend, twist, and lift up to 25 pounds
  • Maintain a high level of alertness while monitoring systems and responding to incidents

Equal Opportunity Employer

FirstComm is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Company Description

FirstComm is a leading U.S. telecommunications company delivering reliable, scalable business communications solutions to organizations nationwide. We specialize in voice, data, cloud communications (UCaaS), SD-WAN, and managed network services, helping businesses stay connected, productive, and secure.
For more than a decade, FirstComm has partnered with thousands of organizations across healthcare, education, government, and enterprise sectors—providing customized solutions backed by responsive support and proven expertise.