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Network Operations Center Noc Associate Jobs in Illinois

We are seeking a highly skilled and motivated NOC Technician to join our Network Operations Center ... Bachelor's or Associate's Degreein Computer Science, IT, Engineering, or related field (or ...

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Network Operations Center Noc Associate information

What are the key skills and qualifications needed to thrive as a Network Operations Center (NOC) Associate, and why are they important?

To thrive as a Network Operations Center (NOC) Associate, you need a solid understanding of networking fundamentals, incident response, and troubleshooting, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools like SolarWinds, Nagios, or Cisco products, as well as certifications such as CompTIA Network+ or Cisco CCNA, is highly valued. Strong analytical thinking, attention to detail, and effective communication set top performers apart in this role. These skills are crucial for ensuring network uptime, quickly resolving incidents, and maintaining seamless IT operations.

What are the typical challenges faced by a Network Operations Center (NOC) Associate, and how can they be managed effectively?

NOC Associates often face challenges such as monitoring multiple network systems simultaneously, responding quickly to outages or performance issues, and balancing routine tasks with urgent incidents. To manage these challenges, it's important to develop strong multitasking skills, stay organized, and utilize monitoring tools effectively. Collaborating closely with team members and following established escalation procedures also helps ensure that issues are resolved promptly, minimizing downtime and maintaining network reliability.

What does a Network Operations Center (NOC) Associate do?

A Network Operations Center (NOC) Associate is responsible for monitoring, managing, and maintaining an organization’s network and IT infrastructure. They detect and troubleshoot network issues, respond to outages, escalate problems when necessary, and ensure optimal network performance. NOC Associates also generate reports, document incidents, and may perform routine maintenance tasks. Their work is critical in ensuring that networks remain secure, reliable, and efficient at all times.
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Network Operations Center (NOC) Engineer

SS&C Technologies Holdings

Chicago, IL • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Network Operations Center (NOC) Engineer

Locations: Chicago, IL | Hybrid

SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.

Eze Software is seeking a Network Operations Center (NOC) Engineer to join the RealTick EMS™ NOC team in its Chicago office on the 2nd Shift. The RealTick™ EMS, a global multi-broker, cross-asset electronic execution platform, integrates real-time quality market data to provide market analysis and direct-access trading. Overview: In this role, you will execute and audit application, hardware, configuration and data center changes, provide Tier 1 Incident Management support and monitor critical business systems across global data centers.

Why You Will Love It Here!
  • Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
  • Provide Tier1 Incident Management support for software production systems and networks. Investigate service outages, incidents, systems issues & log and track in Incident Reporting System.
  • Provide continuous surveillance of hardware and software monitoring systems. Investigate all alerts.
  • Troubleshoot and repair issues, escalate as required following established protocol
  • Install and configure business applications. Develop ways to add new functionality to existing computer systems.
  • Execute Change Requests for proprietary software upgrades and configurations across enterprise systems.
  • Analyze data models to view processes, data flows and trends in the data and make recommendations to improve their network's performance.
  • Install, configure and administer Operating Systems and updates on server environments.
  • Configure, rack, and cable physical servers in the Chicago Data Center.
  • Standard server maintenance (Troubleshooting issues
  • Work closely with 3rd Party Technicians to schedule replacement and troubleshooting of bad hardware
What You Will Bring:
  • 2-3 years of IT systems support experience & technology trouble shooting experience.
  • 2 years of MS Windows software support experience within a customer service setting.
  • Excellent written and verbal communication skills.
  • Ability to complete projects as scheduled.
  • Ability to work under pressure with strict attention to detail.

It would be great if you also:

  • Software: Microsoft Windows 10/11, Windows Server (familiarity with Server 2019/2022/2025), Microsoft 365 (Outlook, Excel, SharePoint, PowerPoint, Teams)
  • Active Directory, Microsoft SharePoint,
  • Hands on Dell and HP Blade Server experience
  • Familiarity with Virtual machines and VMWare
  • Familiarity with trading equities, futures, options – Nice To Have