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Weekend Network Operations Center Jobs in Illinois

Pico

Network Operations Engineer

Chicago, IL · Hybrid

Data centre LAN networks in 40+ locations * Market Data feeds * Bespoke client trading environments ... This will included at times or on a rotation, weekend days both Saturday and Sunday when needed.

Pico

Network Operations Engineer

Chicago, IL · On-site

As financial industry experts at the center of markets and technology, we help our clients ... This will included at times or on a rotation, weekend days both Saturday and Sunday when needed.

Meta

Network Operations Engineer

Dekalb, IL

$106K/yr

In this role, you will utilize your knowledge in hyperscale data center structured cabling, fiber ... Network Operations Engineer Responsibilities: * Incident Response: Collaborate with cross ...

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All JobsNetwork Operations Center JobsWeekend Network Operations Center JobsWeekend Network Operations Center Jobs in Illinois

Weekend Network Operations Center information

What is the difference between Weekend Network Operations Center vs Network Support Technician?

AspectWeekend Network Operations CenterNetwork Support Technician
CredentialsTypically requires networking certifications (e.g., CompTIA Network+)Often requires similar certifications or technical training
Work Environment24/7 monitoring in a control center, often during weekendsOn-site or remote support, troubleshooting network issues
Employer & IndustryTelecom, IT service providers, large enterprisesIT support firms, corporate IT departments

The Weekend Network Operations Center role focuses on monitoring and maintaining network systems during weekends, often involving shift work and real-time problem resolution. In contrast, Network Support Technicians provide troubleshooting and support for network issues, typically during regular business hours. Both roles require similar certifications and work in related environments, but their primary functions and schedules differ.

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Weekend Network Operations Center jobs near you
Network Operations Center Support Analyst

Network Operations Center Support Analyst

Global Enterprise Services, LLC

Belleville, IL • On-site

Full-time

Posted 15 days ago

Job description

Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the Department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD Information Network (DoDIN) operations and incident management support.


Education and Experience:

  • High school and 1-3 years of experience.

  • DoD Secret clearance Secret clearance prior to start date

  • Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date

  • 1-3 years customer service or call center experience

  • ITIL Foundations certification

  • Prior Military experience or experience working as a contractor in a Government environment is preferred.

Responsibilities:

  • This position is responsible for monitoring the entire lifecycle of trouble tickets.

  • Demonstrates working knowledge of high visibility customer ticket.

  • Analyze status of tickets and verify next action is clear and concise.

  • Monitor ticket queue to ensure contract performance goals are met.

  • Design reports to track and identify trends within the ticketing system.

  • Utilize report data to identify and correct non-compliant tickets.

  • Review and validate tickets are following published processes to include templates, notifications, and updating timelines.

  • Coordinate and assign daily workload to technicians for resolution of incidents.

  • Complete synopsis of incidents to government when requested.

  • Provide pass down of high interest incidents to oncoming Network Operations Center Support Analysts.

  • Consolidate list of scheduled maintenances and provide to technicians on shift.

  • Collaborate with leads in all functional areas to restore services to customers.

  • Provide situational awareness updates to both customer and contract leadership for all high visibility issues and tickets.

  • Be available to the customer to answer any informational requests.

  • Support Field Service Engineers in accordance with published work instructions and standard operating procedures.

Technical Knowledge

  • General understanding of Network Terminologies.

  • Strong written and verbal communication skills.

  • General understanding of network topologies, both transport and IP.

  • Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint

Clearance/Citizenship:

  • Secret

  • Must be US Citizen

Travel Requirements:

This position will involve less than 10% travel

Location: O’ Fallon, IL (Scott Air Force Base)