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Freelance Network Operations Center Jobs in Illinois

ActioNet

Network Operations Engineer

Chicago, IL · On-site

Commensurate: High School diploma or associate degree plus a minimum of 7 years performing as a Network Operations Engineer supporting large, complex networks in a Network Operations Center ...

Pico

Network Operations Engineer

Chicago, IL · On-site

Data centre LAN networks in 40+ locations * Market Data feeds * Bespoke client trading environments Network Operations are a global team consisting of regional teams located in London, New York ...

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Freelance Network Operations Center information

What are the key skills and qualifications needed to thrive as a Freelance Network Operations Center (NOC) Engineer, and why are they important?

To thrive as a Freelance Network Operations Center (NOC) Engineer, you need strong knowledge of network protocols, troubleshooting methodologies, and relevant IT certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools like SolarWinds, Nagios, or PRTG, and ticketing systems is typically required. Exceptional problem-solving skills, attention to detail, and effective communication help you respond quickly to incidents and coordinate with clients or teams. These skills are essential for maintaining uptime, resolving network issues efficiently, and ensuring reliable service delivery for clients.

What are some common challenges faced by freelance Network Operations Center (NOC) professionals, and how can they be managed?

Freelance NOC professionals often face challenges such as managing multiple client networks, handling after-hours incidents, and maintaining clear communication with remote teams. Since freelancers may work with diverse systems and protocols, staying updated with the latest network monitoring tools and best practices is essential. Proactively setting expectations with clients about response times and support coverage can help manage workload and prevent burnout. Building a reliable workflow for documenting incidents and resolutions also ensures consistent service delivery and eases collaboration with client IT staff.

What are Freelance Network Operations Center (NOC) professionals?

Freelance Network Operations Center (NOC) professionals are independent specialists who monitor, maintain, and troubleshoot computer networks for organizations remotely or on a contract basis. They are responsible for ensuring network uptime, responding to incidents, and resolving connectivity or performance issues. Unlike traditional NOC staff, freelancers may work for multiple clients and provide flexible, on-demand support. Their expertise is crucial in maintaining reliable IT infrastructure, especially for companies that rely on continuous network operations.
What are the most commonly searched types of Network Operations Center jobs in Illinois? The most popular types of Network Operations Center jobs in Illinois are:
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Freelance Network Operations Center jobs near you
Network Operations Center Support Analyst

Network Operations Center Support Analyst

Global Enterprise Services, LLC (GES)

Swansea, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Defense Information Systems Agency (DISA) Network Operations Center (NOC) Support Analyst

Our Network Operations Center (NOC) team provides 24x7 global Department of Defense (DoD) Information Network (DoDIN) operations and incident management support.

Education and Experience:

  • High school and 1-3 years of experience.
  • DoD Secret clearance prior to start date
  • Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
  • 1-3 years customer service or call center experience
  • ITIL Foundations certification
  • Prior Military experience or experience working as a contractor in a Government environment is preferred.

Responsibilities:

  • Monitor the entire lifecycle of trouble tickets.
  • Demonstrate working knowledge of high visibility customer tickets.
  • Analyze status of tickets and verify next action is clear and concise.
  • Monitor ticket queue to ensure contract performance goals are met.
  • Design reports to track and identify trends within the ticketing system.
  • Utilize report data to identify and correct non-compliant tickets.
  • Review and validate tickets are following published processes to include templates, notifications, and updating timelines.
  • Coordinate and assign daily workload to technicians for resolution of incidents.
  • Complete synopsis of incidents to government when requested.
  • Provide pass down of high interest incidents to oncoming Network Operations Center Support Analysts.
  • Consolidate list of scheduled maintenances and provide to technicians on shift.
  • Collaborate with leads in all functional areas to restore services to customers.
  • Provide situational awareness updates to both customer and contract leadership for all high visibility issues and tickets.
  • Be available to the customer to answer any informational requests.
  • Support Field Service Engineers in accordance with published work instructions and standard operating procedures.

Technical Knowledge:

  • General understanding of Network Terminologies.
  • Strong written and verbal communication skills.
  • General understanding of network topologies, both transport and IP.
  • Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint

Clearance/Citizenship:

  • Secret
  • Must be US Citizen

Travel Requirements:

This position will involve less than 10% travel

Location: O' Fallon, IL (Scott Air Force Base)

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