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Navy Federal Call Center Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... TransCore complies with federal and state disability laws and provides reasonable accommodation for ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

MV Transportation is seeking a Call Center Manager for proposed business to oversee all ... federal, state or local laws, regulations or ordinances. The information collected by this ...

New

City of Amarillo, Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Supervisor/ Utility Billing Manager SUPERVISORY WORK: SUMMARY Under the direct ... federal, state, and local law. The City of Amarillo provides reasonable accommodations to ...

City of Amarillo

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent Under the direct supervision of the Call Center Supervisor, a Call Center Agent ... federal, state, and local law. The City of Amarillo provides reasonable accommodations to ...

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Navy Federal Call Center information

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How much do navy federal call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for navy federal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Navy Federal Call Center?

A Navy Federal Call Center job involves assisting members with their banking needs over the phone. Representatives provide support for account inquiries, loan applications, fraud concerns, and other financial services. They must have strong communication skills, knowledge of banking products, and the ability to handle high call volumes efficiently. The role often includes training, career growth opportunities, and benefits for employees.

What does a typical day look like for an employee at the Navy Federal Call Center?

A typical day at the Navy Federal Call Center involves handling inbound member inquiries by phone, resolving account questions, processing transactions, and providing information on Navy Federal products and services. Employees work closely with team leads and other call center specialists to ensure quick and accurate solutions, often collaborating to manage call flow and share best practices. The environment is fast-paced, with structured breaks and performance targets, but team support and ongoing training help staff continuously improve. This role provides a great entry point into the financial services industry, with opportunities for advancement into supervisory or specialized support positions.

What are the key skills and qualifications needed to thrive in the Navy Federal Call Center position, and why are they important?

To thrive at a Navy Federal Call Center, strong customer service skills, problem-solving abilities, and attention to detail are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure banking protocols is typically required. Excellent verbal communication, patience, and the ability to remain calm under pressure help standout candidates deliver exceptional member support. These skills are crucial for maintaining high member satisfaction and ensuring accurate handling of sensitive financial information in a fast-paced environment.

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Navy Federal Call Center jobs near you
Infographic showing various Navy Federal Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 18% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative (Research).

Grace Federal Solutions LLC

Cary, NC • On-site

$14.75 - $18.50/hr

Part-time

Re-posted 16 days ago

Job description

Call Center Representative - Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time
Use Your Communication Skills to Support Public Health Research.
Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.
This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.
If you're comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.
What You'll Do
Participant Outreach & Scheduling
  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates
  • Respond to inbound participant inquiries regarding study procedures
  • Clearly explain study-related information in a professional and compassionate manner
  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)
Clinical Research Support
  • Follow approved scripts and study protocols
  • Ask pre-approved screening questions to determine participant eligibility
  • Document interactions accurately in research systems
  • Escalate protocol deviations or concerns to the research team
Data Entry & Documentation
  • Enter participant data into EDC systems and research databases
  • Track follow-ups and ensure completion of required participant touchpoints
  • Maintain strict confidentiality standards
Compliance & Quality
  • Adhere to HIPAA and institutional privacy guidelines
  • Participate in call monitoring and quality assurance reviews
  • Maintain professionalism in all participant communications
What We're Looking For
  • Minimum 2 years of experience in:
    • Call center operations OR
    • Clinical research support
  • Strong data entry accuracy and attention to detail
  • Clear verbal communication skills
  • Comfortable working with structured scripts and compliance requirements
  • Basic proficiency in Microsoft Office tools
  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred.
All candidates must pass background screening and meet confidentiality requirements.
Why Join Grace Federal Solutions?
  • Support meaningful public health research
  • Gain exposure to clinical research operations
  • Work in a structured, compliance-driven environment
  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.
Ready to Make an Impact?
Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

Apply