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Navy Federal Call Center Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... TransCore complies with federal and state disability laws and provides reasonable accommodation for ...

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How much do navy federal call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for navy federal call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Navy Federal Call Center position, and why are they important?

To thrive at a Navy Federal Call Center, strong customer service skills, problem-solving abilities, and attention to detail are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and secure banking protocols is typically required. Excellent verbal communication, patience, and the ability to remain calm under pressure help standout candidates deliver exceptional member support. These skills are crucial for maintaining high member satisfaction and ensuring accurate handling of sensitive financial information in a fast-paced environment.

What is a Navy Federal Call Center?

A Navy Federal Call Center job involves assisting members with their banking needs over the phone. Representatives provide support for account inquiries, loan applications, fraud concerns, and other financial services. They must have strong communication skills, knowledge of banking products, and the ability to handle high call volumes efficiently. The role often includes training, career growth opportunities, and benefits for employees.

What does a typical day look like for an employee at the Navy Federal Call Center?

A typical day at the Navy Federal Call Center involves handling inbound member inquiries by phone, resolving account questions, processing transactions, and providing information on Navy Federal products and services. Employees work closely with team leads and other call center specialists to ensure quick and accurate solutions, often collaborating to manage call flow and share best practices. The environment is fast-paced, with structured breaks and performance targets, but team support and ongoing training help staff continuously improve. This role provides a great entry point into the financial services industry, with opportunities for advancement into supervisory or specialized support positions.

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What cities are hiring for Navy Federal Call Center jobs? Cities with the most Navy Federal Call Center job openings:
What are the most commonly searched types of Navy Federal Call Center jobs? The most popular types of Navy Federal Call Center jobs are:
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Navy Federal Call Center jobs near you
Infographic showing various Navy Federal Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

MAPLE CITY HEALTH CARE CENTER

Goshen, IN • On-site

$14.25 - $17.75/hr

Other

Medical, Retirement

Re-posted 12 days ago

Job description

Call Center Representative

Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community's health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple City Health Care Center (MCHCC) by improving the patients' access to quality healthcare.

Duties and Responsibilities:

  • Demonstrates excellent customer service while answering and screening incoming telephone calls in a fast-paced call center environment.
  • Identifies and addresses caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate staff.
  • Documents call interactions and details.
  • Maintains accurate data in the electronic health record and maintains patient privacy and security as outlined by HIPAA
  • Schedules patient visits, reviews insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics.
  • Monitors providers' schedules for openings and participates in recall campaigns to ensure maximum utilization of available appointments.
  • Maintains a positive and professional demeanor throughout interactions
  • Offers flexibility to cover for front office teams and other call center staff when needed.
  • Performs other duties that support our shared work, as assigned

Required Skills and Abilities:

  • General computer skills including electronic communications and multiline phone navigation
  • Strong communication and organizational skills, ability to interact effectively with other staff, patients and diverse populations
  • Excellent customer service skills
  • Bilingual: English/Spanish; oral (written preferred)
  • Effective interpersonal skills
  • Ability to work under pressure and meet deadlines

Education and Experience:

  • High school graduate or GED equivalent required
  • Associates degree or equivalent work experience preferred
  • Six months previous customer service experience, preferably in a health care setting
  • Experience working with diverse populations

Requirements:

  • Ability to lift up to 15 pounds
  • Ability to perform prolonged periods of time in front of a computer
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
  • We are required by federal law to verify identity and eligibility to work in the U.S.

What We Offer:

  • Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
  • Opportunities for professional development and growth
  • A supportive and inclusive workplace culture
  • The chance to make a meaningful impact on the healthcare experience in our community

How to Apply:

To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply.

Equal Opportunity Employer:

Maple City Health Care Center is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.

Apply