National Insurance Jobs (NOW HIRING)

Penn National Insurance is currently hiring for a Team Leader, Administrative Services, who is responsible for the management of operations and supervision of assigned personnel within the area of Image Services and Mail Operations.  This is considered a working supervisor position and will direct Image Services and Mail Operations, ensuring the timely processing and quality controls that meet or exceed agreed upon client expectations.

POSITION COMPETENCIES 

• Team Building
• Conflict Resolution
• Action Oriented
• Problem Solving 
• Managing Performance

 ESSENTIAL DUTIES AND RESPONSIBILITES

• Conducts the hiring, performance development and management of staff personnel to ensure department is performing efficiently and accurately.
• Develops and maintains an adequately trained and motivated staff through training, coaching, mentoring, directing and monitoring staff to ensure they have the technical expertise to perform their duties accurately and to ensure processing objectives are met.
• Establishes and monitors quality control of workflows; develop solutions to resolve any quality control or workflow issues.
• Identifies and reacts to day-to-day problems and responds to priorities in adjusting workflows, and the scheduling of staff overtime when handling fluctuating work volumes.
• Monitors and directs assigned department operations to ensure accurate and timely handling of assigned departmental responsibilities. 
• Actively works and completes processing of work as necessary. Handles own workload and performs backup for direct reports.

ADDITIONAL RESPONSIBILITIES

• Oversee and monitor supplies, forms and envelopes ordering, restocking and acquisition of new and/or updated equipment.
• Recommends changes as needed to policies and procedures.
• Performs other duties as may be assigned by the Director, Vendor Management.

 SPECIAL RELATIONSHIPS 

• Direct reports for this role include Administrative Services Clerk and Senior Administrative Services Clerk.
• Interacts with all levels of the organization internally, as well as interaction with external entities, such as vendors and consultants.

QUALIFICATIONS

Education/Credentials

• High School diploma required

Experience

• Minimum of 2 years' experience in an office environment.   Experience supporting fleet administration or purchasing preferred.
• Minimum of 3 years' experience in an Imaging Services and Mailroom Operations environment.
• Prior supervisory experience preferred

Technical/Professional Knowledge

• Judgment and problem-solving skills in handling personnel and work related issues. 
• Experience with software programs such as Word and Excel.
• Ability to operate mail handling software and equipment: insertion machines, mail metering equipment, postage scales, mail handling computer software, vendor provided software, letter openers and strapping equipment.
• Knowledge of software applications used within the organization, i.e., Pyramid, CWS and Underwriting Systems.
• Detailed knowledge of direct reports' duties. 
• Strong organizational, negotiation, and interpersonal skills are required.
• Displays self-motivation and ability to work independently. 
• Oral and written communication skills required.

The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $52,312.51 - $71,929.00. Additionally, you may be eligible to participate in our annual incentive program, depending on your eligibility under the plan.

 JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems. 
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Valid state driver's license, if assigned mail pickup responsibilities.
• Must be able to travel locally, during business hours.

Why Choose Penn National Insurance?

At Penn National Insurance, we're on a mission to help people feel secure and make life better when bad things happen. For over 106 years, we've been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do. 

We're not just a company-we're a community united by our core mission to "Make Life Better." Here, you'll find a place where your professional growth, success and personal well-being are our top priorities. 

Your Career Journey: Empowering Your Growth

Your career should be more than just a job-it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive total rewards package. We're committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include:

• Benefits and Compensation: Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
• Flexibility: We offer remote and hybrid work options, flexible scheduling and a "dress-for-your-day" culture.
• Recognition: We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.

Your Employer of Choice: A Legacy of Trust and Strength

Joining Penn National Insurance means becoming part of a company with over a century of experience, built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we've stayed true to our relationship-driven model, focusing on direct service and meaningful support. 

Your Community: Making an Impact Together

Making life better isn't just our mission-it's a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.

Your Future: Building a Rewarding Career Path

We're not just offering a job; we're providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including:

• Continuing Education Support: Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.
• Professional Development Opportunities: Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.
• Long-Term Career Focus: With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development.

When you join us, you're not just starting a job-you're becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email.