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Telecommunications Support Technician Jobs (NOW HIRING)

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TSG Support Technician With Driving

Midland, TX · On-site

$32.55/hr

TSG Support Technician With Driving - Midland, TX (Onsite) We are hiring a TSG Support Technician ... Provide desktop and telecommunications support. * Train end users on supported hardware and ...

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TSG Support Technician With Driving

Wando, SC · On-site

$26.60/hr

TSG Support Technician With Driving - Charleston, SC (Onsite) We are hiring a TSG Support ... Provide desktop and telecommunications support. * Train end users on supported hardware and ...

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Telecommunications Support Technician information

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How much do telecommunications support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telecommunications support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What is the difference between Telecommunications Support Technician vs Network Support Specialist?

AspectTelecommunications Support TechnicianNetwork Support Specialist
CertificationsFCC, CompTIA A+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentTelecom companies, service providers, on-site and remoteIT departments, data centers, on-site and remote
Job FocusInstalling, maintaining, troubleshooting telecom systems and equipmentManaging, troubleshooting, and optimizing computer networks

The Telecommunications Support Technician primarily focuses on telecom systems, including voice and data communication equipment, while the Network Support Specialist concentrates on computer network infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and specialization.

What are the key skills and qualifications needed to thrive as a telecommunications support technician?

To thrive as a Telecommunications Support Technician, you need a solid understanding of networking fundamentals, telecommunications systems, and troubleshooting, often supported by a relevant associate degree or industry certifications like CompTIA Network+. Familiarity with network diagnostic tools, ticketing systems, and various telecommunications hardware is typically required. Strong problem-solving skills, attention to detail, and effective communication help technicians excel in diagnosing issues and supporting users. These skills and qualities are vital to ensure reliable network operations and timely resolution of technical problems.

What are some common challenges telecommunications support technicians face when troubleshooting network issues, and how can they effectively address them?

Telecommunications Support Technicians often encounter complex problems such as intermittent connectivity, hardware malfunctions, and compatibility issues between devices. These challenges require strong analytical skills, patience, and clear communication with both end-users and team members. Effectively addressing them typically involves following structured troubleshooting protocols, documenting issues carefully, and collaborating with engineers or vendors when advanced support is needed. Staying current with evolving technologies and participating in regular training can also help technicians resolve issues more efficiently.

What is a telecommunications support technician?

Telecommunications Support Technicians are professionals who install, maintain, and troubleshoot telecommunications systems such as phone lines, internet connections, and network equipment. They ensure that communication systems operate efficiently for businesses and organizations, often handling both hardware and software issues. Their duties may include setting up new equipment, responding to service outages, and providing technical support to users. These technicians work with various technologies, including VoIP systems, routers, switches, and cabling. Strong problem-solving skills and knowledge of networking protocols are essential for this role.
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What job categories do people searching Telecommunications Support Technician jobs look for? The top searched job categories for Telecommunications Support Technician jobs are:
Telecommunications Support Technician jobs near you
Infographic showing various Telecommunications Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.

Telecommunications Support Technician / Installer

FORERUNNER TECHNOLOGIES INC

Brentwood, NY • On-site

Full-time

Re-posted 10 days ago

Job description

Description:

We are seeking an experienced Telecommunications Support Technician / Installer to join our growing team. This role involves the installation, configuration, maintenance, and support of telecommunications systems and related add-ons for business clients across multiple locations.

The ideal candidate is hands-on, customer-focused, and comfortable working with modern VoIP and unified communications platforms.


Responsibilities

  • Install, configure, and support telecommunications equipment and system add-ons
  • Troubleshoot hardware, software, and network-related issues
  • Provide on-site and remote technical support to clients
  • Perform system upgrades, moves, adds, and changes
  • Document installations, configurations, and service activities
  • Collaborate with internal teams to ensure timely project completion
  • Deliver professional, customer-friendly service at all times

What We Offer

  • Competitive compensation based on experience
  • Opportunities for growth and certification support
  • Dynamic work environment with varied projects
  • Supportive and collaborative team culture

Interested candidates are encouraged to apply with their resume and relevant certifications.

Requirements:

Requirements

  • Minimum 3 years of experience in telecommunications installation and support
  • Familiarity with and/or certification in ShoreTel, Connect, and Mitel systems
  • Strong troubleshooting and problem-solving skills
  • Ability to work independently and manage multiple tasks
  • Willingness to travel.
  • Valid driver’s license and reliable transportation

Preferred Qualifications

  • Manufacturer certifications (ShoreTel, Mitel, or related platforms)
  • Experience with VoIP, UC systems, and network infrastructure
  • Excellent communication and customer service skills