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Telecommunications Support Technician Jobs (NOW HIRING)

Avcend

TSG Support Technician with Driving

Mesquite, TX · On-site

$25 - $27/hr

Hiring Alert - TSG Support Technician with Driving Greetings from Avacend, Inc! We are currently ... Provide technical support for computer and telecommunication systems * Perform equipment ...

Leidos

Telecommunications Mechanic II

Bay Saint Louis, MS · On-site

$28 - $33/hr

Technicians rotate on-call duties to support after hours and weekend callouts. Primary programs ... telecommunications support. * Knowledge of Cisco networking products (Cisco Voice Gateways and NVT ...

Eaglesun Systems

System Support Technician

Gallup, NM · On-site

$50K - $70K/yr

System Support Technician Summary: If you are a motivated and persuasive individual interested in a ... Configure, test, maintain, monitor, and troubleshoot end-user telecommunications hardware/software ...

GHG Corporation

Customer Support Technician

Houston, TX · On-site

$17.50 - $23.50/hr

Customer Support Technician - GHG Corporation GHG Corporation is an established SDVOSB , supporting ... connectivity, and telecommunications systems. * Diagnose, troubleshoot, and resolve technical ...

Avcend

TSG Support Technician With Driving

Coppell, TX · On-site

$27.65/hr

We are seeking a TSG Support Technician with Driving to join our team for a 12-month onsite ... Provide technical support for computer and telecommunication systems. * Install software, perform ...

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Telecommunications Support Technician information

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How much do telecommunications support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telecommunications support technician in the United States is $30.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $36.54 per hour, depending on experience, location, and employer.

What is the difference between Telecommunications Support Technician vs Network Support Specialist?

AspectTelecommunications Support TechnicianNetwork Support Specialist
CertificationsFCC, CompTIA A+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentTelecom companies, service providers, on-site and remoteIT departments, data centers, on-site and remote
Job FocusInstalling, maintaining, troubleshooting telecom systems and equipmentManaging, troubleshooting, and optimizing computer networks

The Telecommunications Support Technician primarily focuses on telecom systems, including voice and data communication equipment, while the Network Support Specialist concentrates on computer network infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and specialization.

What are the key skills and qualifications needed to thrive as a telecommunications support technician?

To thrive as a Telecommunications Support Technician, you need a solid understanding of networking fundamentals, telecommunications systems, and troubleshooting, often supported by a relevant associate degree or industry certifications like CompTIA Network+. Familiarity with network diagnostic tools, ticketing systems, and various telecommunications hardware is typically required. Strong problem-solving skills, attention to detail, and effective communication help technicians excel in diagnosing issues and supporting users. These skills and qualities are vital to ensure reliable network operations and timely resolution of technical problems.

What are some common challenges telecommunications support technicians face when troubleshooting network issues, and how can they effectively address them?

Telecommunications Support Technicians often encounter complex problems such as intermittent connectivity, hardware malfunctions, and compatibility issues between devices. These challenges require strong analytical skills, patience, and clear communication with both end-users and team members. Effectively addressing them typically involves following structured troubleshooting protocols, documenting issues carefully, and collaborating with engineers or vendors when advanced support is needed. Staying current with evolving technologies and participating in regular training can also help technicians resolve issues more efficiently.

What is a telecommunications support technician?

Telecommunications Support Technicians are professionals who install, maintain, and troubleshoot telecommunications systems such as phone lines, internet connections, and network equipment. They ensure that communication systems operate efficiently for businesses and organizations, often handling both hardware and software issues. Their duties may include setting up new equipment, responding to service outages, and providing technical support to users. These technicians work with various technologies, including VoIP systems, routers, switches, and cabling. Strong problem-solving skills and knowledge of networking protocols are essential for this role.
More about Telecommunications Support Technician jobs
What job categories do people searching Telecommunications Support Technician jobs look for? The top searched job categories for Telecommunications Support Technician jobs are:
Telecommunications Support Technician jobs near you
Infographic showing various Telecommunications Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,853 per year, or $30.7 per hour.

Instructional Support Technician - Telecommunications Analyst

Wake County Public School System

Cary, NC • On-site, Remote

Full-time

Re-posted 9 days ago

Wake County Public School System rating

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

511th of 622 rated elementary and secondary schools

Job description

Overview
POSITION TITLE (Oracle title)
INSTRUCTIONAL SUPPORT TECHNICIAN
WORKING TITLE
Instructional Support Technician-Telecommunications Analyst
SCHOOL/DEPARTMENT
Technology Services Division (TSD)
LOCATION
Rock Quarry Complex, Raleigh, NC
PAY GRADE
Technology Grade 17
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position eligible for hybrid telework workweek
POSITION PURPOSE:
Designs, installs, configures, tests, manages, monitors, supports, and troubleshoots Unified Communication systems, with a focus on Telecommunications. Assists district end users, inspects work performed by hosted service provider staff and other vendors, along with Wake County Public School System (WCPSS) personnel to ensure work meets industry and district specifications and is compliant with WCPSS quality standards.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Extensive knowledge of communications wiring standards and installation practices;
  • Extensive knowledge of hosted Cisco Voiceover IP (VOIP) system;
  • Considerable knowledge of telecommunications nomenclature and common terms;
  • Considerable knowledge of Microsoft Office, specifically Word and Excel;
  • Knowledge of the use and operation of various test equipment and diagnostic software;
  • Critical thinking and problem-solving skills;
  • Ability to organize work in a precise manner;
  • Ability to work under pressure and meet deadlines;
  • Ability to be optimistic, energetic, and passionate;
  • Ability to work independently and part of a team and complete tasks in the absence of clear direction;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, contractors, vendors, and external agencies.

EDUCATION, TRAINING, AND EXPERIENCE
  • Associate's degree in a relevant technology field; AND
  • Experience successfully providing technical support to end users; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.

CERTIFICATION AND LICENSE REQUIREMENTS
  • Must hold and maintain a valid motor vehicle operator's license according to the State of NC requirements.

PREFERRED QUALIFICATIONS:
None
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Builds, configures, installs, monitors, and supports the Voice over IP Telecommunications System for the entire school district.
  2. Includes (MACD - Move-ADD-Change) supervision for district's Cisco phones, voicemail, email integration,

remote calling functions, and faxing platforms.
  1. Generates reports for school and admin staff that relate to phone extension inventories, call histories, and other functions.
  2. Works on the hosted VoIP service provider's platform to submit Help Desk tickets and make programming changes and additions for the district's end users.
  3. Organizes, schedules, and monitors the work of IST (Infrastructure Support Field Technicians) that work in the department
  4. Creates and updates district documentation as related to call centers, Help Desks and Auto Attendant features configured on the district phone system
  5. Understands of Auto Attendant features and set ups related to call handlers and dial by number directories associated with the phone system.
  6. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 25 pounds. Physical requirements are consistent with those for medium work. The work requires frequently involving driving automotive equipment.
EFFECTIVE DATE:5/2025
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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About Wake County Public Schools

Sourced by ZipRecruiter

Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

Industry

Education

Company size

201 - 500 Employees

Headquarters location

Cary, NC, US

Year founded

1976

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