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Msr Jobs (NOW HIRING)

MSR Senior Analyst

Westwood, MA ยท On-site

$95K - $119K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Glen Allen, VA ยท On-site

$78K - $97K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Glen Allen, VA

$78K - $97K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Westwood, MA ยท On-site

$95K - $119K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Glen Allen, VA

$78K - $97K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Plano, TX ยท On-site

$81K - $101K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Lead

Bend, OR ยท On-site

The MSR Lead assists the Contact Center Manager in ensuring excellent service is provided to members. Lead the MSR team to achieve organizational and team goals. Motivates, coaches, supports, and ...

MSR Senior Analyst

Johnston, RI ยท On-site

$86K - $108K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Glen Allen, VA

$78K - $97K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Iselin, NJ

$86K - $108K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Plano, TX

$81K - $101K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Johnston, RI ยท On-site

$86K - $108K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Senior Analyst

Iselin, NJ

$86K - $108K/yr

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for ...

MSR Supervisor REPORTS TO : VP of Operations BRANCH: All Branches STATUS : Non-Exempt POSITION SUMMARY Manages the branch member service activities of the credit union including overseeing and ...

MSR Supervisor

Moscow, ID ยท On-site

$100K - $101K/yr

MSR Supervisor REPORTS TO : VP of Operations BRANCH: All Branches STATUS : Non-Exempt POSITION SUMMARY Manages the branch member service activities of the credit union including overseeing and ...

MSR Supervisor REPORTS TO : VP of Operations BRANCH: All Branches STATUS : Non-Exempt POSITION SUMMARY Manages the branch member service activities of the credit union including overseeing and ...

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Msr information

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How much do msr jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for msr in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MSR (Member Service Representative), and why are they important?

To thrive as a Member Service Representative (MSR), you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in banking or credit unions. Familiarity with financial software, cash handling systems, and basic office technology is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help MSRs build trust and resolve member inquiries efficiently. These skills are crucial for ensuring positive member experiences, accurate transactions, and the overall success of the financial institution.

What are MSRs?

MSRs, or Member Service Representatives, are professionals who assist customers with their banking needs at financial institutions such as credit unions and banks. They handle various tasks, including processing transactions, answering account inquiries, opening new accounts, and providing information about financial products and services. MSRs play a key role in ensuring customer satisfaction and maintaining the institution's reputation for service. They often work at the front desk or in call centers and must possess strong communication and problem-solving skills.

What is the difference between Msr vs Pharmacist?

AspectMsrPharmacist
Required CredentialsTypically a bachelor's degree or certification in medical sales or related fieldDoctor of Pharmacy (PharmD) degree and licensure
Work EnvironmentMedical sales, pharmaceutical companies, healthcare providersCommunity pharmacies, hospitals, clinics
Employer & Industry UsagePharmaceutical companies, medical device firmsRetail pharmacies, healthcare facilities
Common Search & ComparisonMsr vs Pharmacist

While both roles are involved in the healthcare and pharmaceutical industry, an Msr (Medical Science Representative) primarily focuses on promoting products to healthcare professionals, whereas a Pharmacist dispenses medications and provides patient care. The Msr role emphasizes sales and education, requiring sales or medical background, while Pharmacists require extensive pharmacy education and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges MSRs (Member Service Representatives) face when assisting members, and how can they effectively handle them?

MSRs often encounter challenges such as handling complex member inquiries, resolving disputes, and managing high-volume service periods. Effective communication, active listening, and a thorough understanding of the institution's products and policies are essential to address these situations successfully. Building rapport with members and maintaining professionalism, even in stressful interactions, helps ensure positive outcomes and member satisfaction. Ongoing training and mentorship from experienced team members also support MSRs in overcoming these challenges.
More about Msr jobs
What cities are hiring for Msr jobs? Cities with the most Msr job openings:
What states have the most Msr jobs? States with the most job openings for Msr jobs include:
Infographic showing various Msr job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
MSR Senior Analyst

MSR Senior Analyst

Citizens Financial Group

Westwood, MA โ€ข On-site

$95K - $119K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago


Job description

Description

4 Days in the office from any of our locations in Johnston RI,ย Iselin NJ, Dallas TX, Nashville TN. Westwood or Medford MA, or Phoenix AZ and couple other locations

Role is not relocation eligible.ย 

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies prior experience in banking and finance to provide a wide array of analytical support required for strong MSR Risk Management. ย You're the key player providing data input to the MSR valuation model and distributing mission-critical MSR Hedge results to leaders on a daily basis. ย Your proficiency with fundamental computer tools such as SQL, Visual Basic Programming/Scripting, Excel-based Macros, and Python (preferred) will ensure quality data with swift troubleshooting of issues. ย Your role is collaborative with support from our seasoned MSR team with external partnership with several supporting lines (Finance, Accounting, Treasury, Market Risk, Model Validation, and Technology).

Primary responsibilities include:

  • Data preparation, modeling, analysis, and reporting including daily MSR Hedge P&L.
  • MSR Transaction support to include data preparation, PMSR bid preparation, MSR sale selection, proforma reporting of deal impact on MSR P&L and forecast.
  • Ensure accuracy of results and analytic methods through testing and validation of underlying report data.ย 
  • Ensure bias and data quality issues are resolved or explained.
  • Work with team of MSR Valuation Managers to identify and execute process improvements including automation.
  • Create, synthesize and present customized data requests, transforming data into a story that informs both high level strategy and tactical decision-making.
  • Manage many priorities with minimal oversight. Plan and prioritize to meet deadlines in conditions that may change rapidly or involve ambiguity.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Required Qualifications
    • Bachelor's Degree in Business or quantitative field (Finance, Science, Engineering, or Math)
    • 3-5 years of professional experience in a Banking or Finance role consisting of data analysis, financial modeling, and reporting.
    • Strong computer skills including basic ability to program in SQL, VB, and Excel
    • Strong problem-solving skills with experience providing insights and recommendations from large data sets
    • Ability to work effectively in a dynamic environment and to adapt while focusing on key goals and objectives
    • Ability to manage and develop cross-functional relationships
    • Project management skills, including the ability to handle multiple projects in a fast-paced environment
  • Preferred Qualifications
    • 5+ years professional experience in MSR or mortgage secondary marketing role.
    • Direct experience with MSR or Mortgage Risk Management platforms such as QRM and BlackRock Aladdin.

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: Monday - Friday

Pay Transparencyย 

The salary range for this position is $ 105,000ย - $ 140,000ย per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factorsย including but not limited to the work location, and relevant skills and experience.ย ย ย 

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visitย https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST