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Msr Jobs in Washington (NOW HIRING)

Tower

Branch Specialist Floater I

Laurel, MD · On-site

$23.06 - $28.83/hr

Teller, Branch Representative, Branch MSR, Notary Public for the State of Maryland) (Specialist II: all functions of Specialist I position in addition: acts as Senior MSR/ Senior Teller, On the Job ...

Tower

Branch Specialist Floater I

Laurel, MD · On-site

$23.06 - $28.83/hr

Teller, Branch Representative, Branch MSR, Notary Public for the State of Maryland) (Specialist II: all functions of Specialist I position in addition: acts as Senior MSR/ Senior Teller, On the Job ...

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All JobsMsr JobsMsr Jobs in Washington

Msr information

See Washington salary details

$9

$18

$27

How much do msr jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for msr in Washington is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $21.49 per hour, depending on experience, location, and employer.

What is an MSR?

MSRs, or Member Service Representatives, are professionals who assist customers with their banking needs at financial institutions such as credit unions and banks. They handle various tasks, including processing transactions, answering account inquiries, opening new accounts, and providing information about financial products and services. MSRs play a key role in ensuring customer satisfaction and maintaining the institution's reputation for service. They often work at the front desk or in call centers and must possess strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as an MSR, and why are they important?

To thrive as a Member Service Representative (MSR), you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in banking or credit unions. Familiarity with financial software, cash handling systems, and basic office technology is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help MSRs build trust and resolve member inquiries efficiently. These skills are crucial for ensuring positive member experiences, accurate transactions, and the overall success of the financial institution.

What are some common challenges MSRs face when assisting members, and how can they effectively handle them?

MSRs often encounter challenges such as handling complex member inquiries, resolving disputes, and managing high-volume service periods. Effective communication, active listening, and a thorough understanding of the institution's products and policies are essential to address these situations successfully. Building rapport with members and maintaining professionalism, even in stressful interactions, helps ensure positive outcomes and member satisfaction. Ongoing training and mentorship from experienced team members also support MSRs in overcoming these challenges.

What is the difference between Msr vs Pharmacist?

AspectMsrPharmacist
Required CredentialsTypically a bachelor's degree or certification in medical sales or related fieldDoctor of Pharmacy (PharmD) degree and licensure
Work EnvironmentMedical sales, pharmaceutical companies, healthcare providersCommunity pharmacies, hospitals, clinics
Employer & Industry UsagePharmaceutical companies, medical device firmsRetail pharmacies, healthcare facilities
Common Search & ComparisonMsr vs Pharmacist

While both roles are involved in the healthcare and pharmaceutical industry, an Msr (Medical Science Representative) primarily focuses on promoting products to healthcare professionals, whereas a Pharmacist dispenses medications and provides patient care. The Msr role emphasizes sales and education, requiring sales or medical background, while Pharmacists require extensive pharmacy education and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Msr jobs in Washington?

For Msr jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Msr jobs in Washington look for?

The top searched job categories for Msr jobs in Washington are:

What cities in Washington are hiring for Msr jobs?

Cities in Washington with the most Msr job openings:

Msr jobs near you
Infographic showing various Msr job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,485 per year, or $18 per hour.

Director, MSR Technology & Transactions

Freedom Mortgage

Columbia, MD • On-site, Remote

Full-time

Re-posted 23 days ago

Freedom Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Summary:
The Director of MSR Technology & Transactions is responsible for supporting Freedom's servicing operations, transaction management processes, and related technology solutions. This role partners closely with business, technology, and servicing teams to ensure effective onboarding, accurate data validation, and operational readiness across internal systems and third-party platforms. The Director will apply strong servicing knowledge, analytical skills, and problem-solving capabilities to drive process improvements and support transaction execution.
Essential Job Duties and Responsibilities:
Transaction Management & Exchange Platform Support
  • Support transaction management activities across Freedom's Exchange platforms, including MSR acquisition and onboarding.
  • Assist in defining data requirements and mapping configurations for integration into Freedom owned systems and approved vendor platforms.
  • Partner with senior leaders to support the integration of client facing Exchange functionality into broader servicing and operational workflows.
  • Identify and implement process improvements to enhance loan boarding efficiency across multiple systems.

Legacy Exchange Platform Support
  • Serve as a key functional resource for Freedom's legacy Exchange transaction management portal and underlying workflows.
  • Support the design, testing, and implementation of system enhancements in partnership with technology teams and vendors.
  • Servicing Oversight & Client Support
  • Assist with servicing oversight and servicing transfer support for Freedom's MSR investment funds.
  • Support the delivery and expansion of Freedom's subservicing client management capabilities.
  • Contribute to the development of tools, reporting, and processes to improve servicing oversight and client interactions.

Cross Functional & Technical Coordination
  • Act as a business partner to internal teams and third party providers to support system integrations and technical initiatives.
  • Help translate business requirements into functional specifications and adoption plans.
  • Provide user support and guidance to ensure effective and consistent system utilization.

Data Validation & Operational Support
  • Perform data validation activities related to servicing transfers, ensuring accuracy, completeness, and compliance with established standards.
  • Support OCR, API, and automation initiatives aimed at improving data accuracy and reducing operational dependency on vendors.

Investor & Portfolio Support
  • Support investor portfolio management activities through data analysis and operational reporting.
  • Assist with buyer data modeling efforts and ongoing refinement of data management practices.

Reporting, Analytics & Data Support
  • Develop and maintain operational and investor reporting related to servicing transfers, boarding activities, and MSR transactions.
  • Analyze servicing and transaction data to identify trends, exceptions, reconciliation issues, and operational risks.
  • Support business users with ad hoc reporting, data validation, and production support activities.
  • Partner with technology teams to validate Snowflake, SQL, API, and file-based data integrations.
  • Assist in monitoring data quality, reconciliation controls, and operational reporting accuracy across servicing platforms.

Other Job Duties and Responsibilities:
  • Perform other duties and projects as assigned.
  • Comply with all company policies and procedures.
  • Maintain reliable and punctual attendance.
  • Support end-to-end testing, pilot execution, and production readiness activities for servicing transfer implementations.
  • Assist with operational issue resolution, reconciliation efforts, and post-implementation support.
  • Coordinate with servicing operations teams to validate business processes and identify workflow gaps.
  • Support change management and user adoption activities related to servicing technology initiatives.

Supervisory Responsibilities:
This role does not have direct reports but may provide functional guidance, mentorship, or project leadership to peers and cross functional partners.
Qualifications:
  • Solid experience in mortgage servicing, transaction management, or related financial operations.
  • Working knowledge of system integrations, data mapping, and workflow design.
  • Strong ability to analyze business processes and support translation into technical solutions.
  • Familiarity with servicing platforms, transaction management tools, or Exchange type environments preferred.
  • Strong communication, collaboration, and organizational skills.
  • Ability to manage multiple priorities and deliver results in a dynamic environment.

Education and/or Experience:
  • Bachelor's degree from an accredited four year college or university and/or
  • Seven (7) to ten (10) years of related experience and/or training, or an equivalent combination of education and experience.

Certificates, Licenses, Registrations:
  • None Required.

Work Complexity:
Problems and issues faced are difficult. Problems typically impact multiple departments. Problems are typically solved through drawing from prior experience and analysis of issues.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity:
The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act:
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities:
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.

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