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Msr Jobs in Washington (NOW HIRING)

Alero Financial Credit Union

Sr MSR

Herndon, VA · On-site

$21.47 - $32.21/hr

Senior MSR - Band 4Reports To: Branch Manager Grade Level: 7 Full Salary Range: $21.47 - $32.21 Hiring Salary Range: $21.47 - $26.83 Primary Responsibilities: Responsible for supervising the MSR area ...

PINNACLE FIT CLUBS LLC

PT MSR Weekend Closer

Lorton, VA · On-site

Job Summary The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members ...

SECU

Member Services Representative

College Park, MD · On-site

$18.56 - $27.88/hr

The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time ...

SECU

Member Services Representative

College Park, MD · On-site

$18.56 - $27.88/hr

The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time ...

Tower

Branch Specialist Floater I

Laurel, MD · On-site

$23.06 - $28.83/hr

Teller, Branch Representative, Branch MSR, Notary Public for the State of Maryland) (Specialist II: all functions of Specialist I position in addition: acts as Senior MSR/ Senior Teller, On the Job ...

Tower

Branch Specialist Floater I

Laurel, MD · On-site

$23.06 - $28.83/hr

Teller, Branch Representative, Branch MSR, Notary Public for the State of Maryland) (Specialist II: all functions of Specialist I position in addition: acts as Senior MSR/ Senior Teller, On the Job ...

Tower

Branch Specialist Floater I

Laurel, MD · On-site

$23.06 - $28.83/hr

Teller, Branch Representative, Branch MSR, Notary Public for the State of Maryland) (Specialist II: all functions of Specialist I position in addition: acts as Senior MSR/ Senior Teller, On the Job ...

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All JobsMsr JobsMsr Jobs in Washington

Msr information

See Washington salary details

$9

$18

$27

How much do msr jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for msr in Washington is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MSR, and why are they important?

To thrive as a Member Service Representative (MSR), you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in banking or credit unions. Familiarity with financial software, cash handling systems, and basic office technology is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help MSRs build trust and resolve member inquiries efficiently. These skills are crucial for ensuring positive member experiences, accurate transactions, and the overall success of the financial institution.

What is an MSR?

MSRs, or Member Service Representatives, are professionals who assist customers with their banking needs at financial institutions such as credit unions and banks. They handle various tasks, including processing transactions, answering account inquiries, opening new accounts, and providing information about financial products and services. MSRs play a key role in ensuring customer satisfaction and maintaining the institution's reputation for service. They often work at the front desk or in call centers and must possess strong communication and problem-solving skills.

What is the difference between Msr vs Pharmacist?

AspectMsrPharmacist
Required CredentialsTypically a bachelor's degree or certification in medical sales or related fieldDoctor of Pharmacy (PharmD) degree and licensure
Work EnvironmentMedical sales, pharmaceutical companies, healthcare providersCommunity pharmacies, hospitals, clinics
Employer & Industry UsagePharmaceutical companies, medical device firmsRetail pharmacies, healthcare facilities
Common Search & ComparisonMsr vs Pharmacist

While both roles are involved in the healthcare and pharmaceutical industry, an Msr (Medical Science Representative) primarily focuses on promoting products to healthcare professionals, whereas a Pharmacist dispenses medications and provides patient care. The Msr role emphasizes sales and education, requiring sales or medical background, while Pharmacists require extensive pharmacy education and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges MSRs face when assisting members, and how can they effectively handle them?

MSRs often encounter challenges such as handling complex member inquiries, resolving disputes, and managing high-volume service periods. Effective communication, active listening, and a thorough understanding of the institution's products and policies are essential to address these situations successfully. Building rapport with members and maintaining professionalism, even in stressful interactions, helps ensure positive outcomes and member satisfaction. Ongoing training and mentorship from experienced team members also support MSRs in overcoming these challenges.
What are popular job titles related to Msr jobs in Washington? For Msr jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Msr jobs in Washington look for? The top searched job categories for Msr jobs in Washington are:
What cities in Washington are hiring for Msr jobs? Cities in Washington with the most Msr job openings:
Msr jobs near you
Infographic showing various Msr job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $37,485 per year, or $18 per hour.

Sr MSR

Alero Financial Credit Union

Herndon, VA • On-site

$21.47 - $32.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Position Title: Senior MSR – Band 4Reports To: Branch Manager

Grade Level: 7

Full Salary Range: $21.47 - $32.21

Hiring Salary Range: $21.47 - $26.83


Primary Responsibilities:

Responsible for supervising the MSR area and functions, ensuring overall smooth operation of the branch. Perform member transactions, analyze member requests to determine their financial needs, and cross-sell products and services to meet those needs. Provide support to staff in assisting with complex situations or transactions. Also responsible for assisting Branch Manager and staff in controlling delinquency. The individual will be cross-trained to perform the responsibilities of a Member Service Representative (MSR), Assistant Branch Manager (ABM), and Branch Manager (BM).Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to Alero Financial’s creed, vision, mission and goals.

Duties and Responsibilities:

Branch Administration

  • Monitor performance behaviors, coach and document behaviors of the MSR staff.
  • Discuss potential performance problems with the Branch Manager.
  • Track effective member service skills being applied by staff and reward such skills with recognition and positive feedback.
  • Assist the Branch Manager in achieving corporate and branch goals and objectives while maintaining branch standards.

Branch Operations

  • Ensure all MSRs are in balance at the close of each day. Assist in resolving discrepancies and verify that all monies are secured in line with established procedures.
  • Retrieval of working cash for all MSRs as needed and balancing of the cash vault at the end of each day.
  • Approve and authorize override transactions within range of authority.
  • Responsible for training MSRs, stressing the importance of utilizing strong member service skills, accuracy and cross-selling of services.
  • Order vault cash on an as-needed basis. Verify delivered currency under dual control.
  • Responsible for the opening, closing and ongoing management of the branch in accordance with established procedures in the absence of the Branch Manager or Assistant Branch Manager.
  • Assist with supply inventory, ensuring sufficient supplies are on hand to effectively handle daily transactions.
  • Handle member complaints or problems in an effective, professional manner.
  • Monitor and review daily and monthly reports.
  • Perform all duties normally performed by MSRs.

Business Development

  • Telemarketing and written correspondence to increase multiple account relationships and increase member satisfaction at the direction of the Branch Manager.
  • Generate leads for Business Development/Branch Manager as well as developing local branch marketing ideas.

Loan Administration

  • Along with Branch Manager, process and prepare documentation of new loans to ensure adherence to legal and credit union requirements.
  • Along with Branch Manager, collect on delinquent accounts and negative shares assigned to the branch.
  • Assist Branch Manager in establishing and enforcing controls within the branch to ensure the processing of member loan requests are within an appropriate timeframe as stated within the branch standards.
  • Evaluate and approve member loan requests in accordance with Alero's policies/procedures.
  • Establish repayment schedules, interest rates, etc.; ensure that all loans are processed in compliance with appropriate laws, regulations and credit union policies, to include perfecting liens/security interests when applicable.
  • Prepare and complete loan documentation upon approval.
  • Disburse loan proceeds as authorized and directed by appropriate loan level officers.
  • Notify members whose loan requests have been denied and provide required documents to applicants within established time guidelines. May assist applicants in exploring other means of meeting financial obligations.
  • Responsible for the audit of all loan paperwork and maintenance of weekly and monthly statistics of loan approvals and rejections.
  • Responsible for cross-selling debt cancellation, MRC, GAP and all other Alero products/services.

Other Responsibilities

  • Represents Alero Financial at community events and outreach activities to promote products/services, build relationships, enhance visibility, and support member and local engagement efforts.
  • This position is a floating role that will provide coverage and support across multiple branch locations, as needed. The individual will be cross-trained to perform the responsibilities of a Member Service Representative (MSR), Assistant Branch Manager (ABM), and Branch Manager (BM).
  • All other duties as assigned.
Qualifications:

Education

  • High school graduate.
  • Three years of experience in credit union or other related field.

Competency

  • Capable of training and instructing others through effective communication.
  • Ability to reason and resolve problems is crucial.

Benefits:

  • Health, Vision, Dental Insurance
  • Long-term Disability Insurance
  • Critical Illness
  • Life Insurance
  • 401(k) match
  • Profit sharing
  • PTO
  • Flexible Spending Account
  • Tuition Reimbursement
  • Pet Insurance
  • Commuter Benefit

Applicable federal and multi-state regulations including, but not limited to:

  • Federal Credit Union Act
  • NCUA Regulations / Lending (12 CFR)
  • Truth in Lending (Reg Z) / Truth in Savings (Reg DD)
  • Electronic Fund Transfer Act (Reg E)
  • Equal Credit Opportunity Act (Reg B)
  • Fair Credit Reporting Act / FACTA
  • RESPA / HMDA
  • Bank Secrecy Act / USA PATRIOT Act / OFAC / AML
  • Expedited Funds Availability (Reg CC) / Check 21
  • Gramm-Leach-Bliley Act
  • NCUA Privacy & Security
  • UDAAP / E-SIGN Act
  • Illinois Credit Union Act
  • Illinois Consumer Fraud Act
  • Illinois Personal Information Protection Act
  • Illinois Identity Theft Protection Act
  • Illinois UCC / BIPA
  • State lending laws
  • State data privacy laws
  • Unclaimed property laws
  • State consumer protection statutes

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.