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Card Fraud Jobs (NOW HIRING)

Home Depot

Sr. Analyst - Gift Card Fraud

Atlanta, GA · On-site

The Sr. Fraud Analyst - Gift Cards is responsible for all data, processes, and strategy around Gift Card fraud mitigation at The Home Depot. The Sr. Fraud Analyst will engage in fraud mitigation ...

SoFi

Director, Card Fraud

Frisco, TX

The Director of Card Fraud owns key strategic focus areas and contributes to broader departmental strategy. This leader will provide thought leadership to develop best-in-class policies across card ...

MSUFCU

Card Fraud Manager

East Lansing, MI · On-site

$90K - $115K/yr

The Card Fraud Manager is responsible for supervising the operations of the fraud prevention program at the Credit Union, as it relates to card fraud. This includes the supervision of employees ...

OUCU

Card Fraud Manager

East Lansing, MI · On-site

$90K - $115K/yr

The Card Fraud Manager is responsible for supervising the operations of the fraud prevention program at the Credit Union, as it relates to card fraud. This includes the supervision of employees ...

Trovy

Card Fraud Manager

New York, NY · On-site

$90K - $120K/yr

Role Overview We're seeking a Card Fraud Manager to own fraud risk operations across Trovy's HELOC card product. You'll manage credit card disputes, oversee transaction authorizations, lead fraud ...

New

OUCU

Card Fraud Manager

East Lansing, MI · Hybrid

$90K - $115K/yr

The Card Fraud Manager is responsible for supervising the operations of the fraud prevention program at the Credit Union, as it relates to card fraud. This includes the supervision of employees ...

Trovy

Card Fraud Manager

Salt Lake City, UT · On-site

$90K - $120K/yr

Role Overview We're seeking a Card Fraud Manager to own fraud risk operations across Trovy's HELOC card product. You'll manage credit card disputes, oversee transaction authorizations, lead fraud ...

New

SoFi

Director, Card Fraud

Frisco, TX · On-site

The Director of Card Fraud owns key strategic focus areas and contributes to broader departmental strategy. This leader will provide thought leadership to develop best-in-class policies across card ...

Nymbus, Inc.

Card Fraud Specialist

Jacksonville, FL · Remote

$50K - $55K/yr

The Card Fraud Specialist serves as a critical line of defense in protecting the financial assets and reputation of Nymbus clients. This role is well-suited for a detail-oriented, deadline-driven ...

Nymbus, Inc.

Card Fraud Specialist

$50K - $55K/yr

The Card Fraud Specialist serves as a critical line of defense in protecting the financial assets and reputation of Nymbus clients. This role is well-suited for a detail-oriented, deadline-driven ...

Sunbit

Director of Card Fraud

Los Angeles, CA · On-site +1

Director of Card Fraud LOCATION: Remote - U.S. REPORTS TO: Chief Customer Officer The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to "yes ...

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How much do card fraud jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for card fraud in the United States is $30.68, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Card Fraud Analyst, and why are they important?

To thrive as a Card Fraud Analyst, you need strong analytical skills, attention to detail, and a background in finance, criminology, or a related field. Familiarity with fraud detection software, data analysis tools, and knowledge of payment processing systems are typically required, along with certifications like CFE (Certified Fraud Examiner) being advantageous. Excellent problem-solving abilities, effective communication, and a high level of integrity help professionals stand out in this role. These skills are crucial for accurately identifying fraudulent activity, minimizing financial losses, and maintaining customer trust.

What does a Card Fraud Analyst do?

A Card Fraud Analyst is responsible for monitoring and detecting suspicious activity on credit and debit card accounts to prevent unauthorized transactions and financial losses. They analyze transaction data, investigate alerts, and work closely with banks or financial institutions to identify patterns of fraud. Their work involves using specialized software, conducting risk assessments, and sometimes contacting customers to verify questionable transactions. By staying up to date with the latest fraud schemes and trends, Card Fraud Analysts help protect both customers and organizations from financial crime.

What are common challenges faced in a Card Fraud Analyst role, and how are they typically addressed?

Card Fraud Analysts often face the challenge of detecting increasingly sophisticated fraudulent activities, which requires staying up-to-date with evolving scam tactics and technologies. Analysts must balance preventing fraud with minimizing disruptions to legitimate customers, making accuracy and quick decision-making crucial. Collaboration with IT, customer service, and compliance teams is common to ensure effective fraud prevention and timely resolution of incidents. Regular training and the use of advanced detection tools help analysts stay effective in their role.
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Card Fraud jobs near you
Infographic showing various Card Fraud job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,822 per year, or $30.7 per hour.
Card Fraud Investigator

Card Fraud Investigator

Michigan First Credit Union

Lathrup Village, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

Location : Address
27000 Evergreen
Location : City
Lathrup Village
Location : Postal Code
48076
Responsibilities
Note: This role is 100% onsite at our headquarters in Lathrup Village MI.
JOB SUMMARY:
The Card Fraud Specialist is responsible for providing strategic and tactical risk mitigation for Debit/ATM cards to avoid losses, while ensuring high quality member service levels, loss prevention, and revenue enhancement. Responsible for investigating, researching, and processing Debit/ATM dispute packets with current dispute processor within the allowable time frames. Work card fraud cases through the lifecycle of the case to maximize outcome for the Credit Union and cardholder, including and not limited to positive and professional communication with other team members, cardholders, law enforcement agencies, industry professionals, and merchants. Ability to recognize and escalate new trends and patterns and recommend appropriate mitigating measures to leadership.
KEY JOB RESPONSIBILITIES:
Card Fraud
  • Analyze and process Debit/ATM card dispute cases to ensure minimal loss to the Credit Union. Monitor the processing and status of Debit/ATM fraud cases with current dispute processor through end of lifecycle.
  • Conduct additional research and follow through on more complex cases. Investigate member transactions through comprehensive research, including but not limited to review of CCTV video.
  • Ensure clear, concise, and compelling research is logged and documented thoroughly. Prepare detailed written reports for periodic fraud and dispute tracking purposes. Present factual documentation and action recommendations to leadership.
  • Effectively communicate status and decision to cardholder both through written and verbal communication.
  • Research, follow through, and resolve other complex situations, issues, and complaints from members.
  • Handle member inquires, process card user changes, and provide written notice to confirm changes and authorizations.
  • Process daily work queue tasks and reports.
  • Assists branches and other teams with researching information for members.
  • Provides ongoing refresher training to team members based on quality reviews, and regulatory updates.
  • Monitors and evaluates dispute handling for accuracy, timeliness, and adherence to regulatory requirements
  • Work closely with Branch Support Leaders to maintain training material and resources to support consistent and compliant dispute investigations

Teamwork
  • Work with cross-functional teams to identify fraud patterns and make procedural adjustments to help mitigate fraud loss and reduce exposure to losses regarding Debit/ATM cards, ATMs, and fraud mitigation.
  • Contribute or lead other special projects which reduce chargeback losses while maintaining focus on positive member experience

Accuracy/Procedures
  • Responsible for keeping accurate records and reports on all transactions and for learning and updating credit union policies and procedures in accordance with any changes to legislation or government regulations.

Controls
  • Accountable for Debit/ATM card controls including but not limited to replacement of lost and stolen cards, restricting card usage, revoking card or other services, issuing additional cards, and processing claims related to inappropriate card usage by members.

Regulations/Legal
  • Ensures compliance with rules and regulations governing cards. Knowledgeable about state, federal, and local rules and regulations, restrictions and requirements relative to the risk exposures inherent in the Credit Union operations.
  • Work directly with legal counsel and appropriate law enforcement or government agencies as necessary.

Michigan First Way
  • Must adhere to all member service standards as set forth by the credit union.
  • Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs. Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members. Consistently reflects and displays each of our "ISMs" in daily job performance, as well as in all business interactions while executing on our goals and initiatives. Learns and utilizes EMEC (Every Member's Experience Counts) in day-to-day responsibilities when communicating with members only.
  • Performs other duties as assigned.

Qualifications
QUALIFICATIONS/REQUIREMENTS:
  • Bachelor's degree preferred plus a minimum of three years of loss/fraud prevention experience or card services experience, and at least five years related experience and/or training; or equivalent combination of education and experience.
  • Highly complex analytical ability required to independently resolve not only external member issues, but to provide resolution to branch, team members, members, auditors and regulators on complex situations.
  • Ability to respond objectively and appropriately to common inquiries from credit union members, team members, business partners, regulatory agencies, or members of the business community.
  • Ability to read, analyze, and interpret common technical journals, financial reports and information, and appropriate legal documents.
  • Must fully understand Credit Union products and services and be able to assist members to use these products and services. Cooperative and positive attitude toward members and team members. Professional appearance and demeanor.
  • Thorough knowledge of credit union's computer system for performing basic input/output tasks.
  • Must have excellent interpersonal, verbal and written skills.
  • Superior quantitative and analytical skills.
  • Must be able to multi-task and accomplish a high degree of accurate work that adheres to established processes, procedures and regulations.
  • Ability to operate computer system including input, output, and inquiry to member accounts and other account information required in the member service function.
  • Thorough knowledge of Credit Union's computer system for performing complex input/output tasks. Ability to operate a personal computer, including a full working knowledge and ability to utilize the following software programs: Microsoft Word, Microsoft Excel and supporting card based systems.
  • Ability to confidently and effectively present information verbally to senior leaders and members.
  • Familiar with the differences in a basic number of products and services offered by other financial institutions to those offered by the Credit Union.
  • May be required to become certified as a Notary Public for the purpose of verifying signatures, executing documents and obtaining information.
  • May be required to appear at legal proceedings.
  • Ability to maintain composure under stressful situations.
  • Ability to maintain confidentiality of sensitive information.

Who We Are
Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth.
Michigan First highlights:
  • 500+ team members
  • 32 locations spanning Grand Rapids, Jackson, Lansing, Muskegon and throughout Metro Detroit
  • Industry leader in community support and charitable giving through the Michigan First Foundation
  • Member Services Call Center operates 24/7/365
  • Over $1.5 Billion in assets

Awards Michigan First Credit Union has been the proud recipient of:
  • 2025 Best & Brightest in the Nation
  • 2025 Best & Brightest in Metro Detroit
  • 2025 Best & Brightest in West Michigan
  • 2025 Best Credit Unions to Work For
  • 2025 Crain's Cool Places to Work in southeast Michigan
  • 2025 Detroit Free Press Top Workplaces
  • 2025 Financial Services Top Workplaces
  • 2025 Fall Culture Excellence Top Workplaces
  • 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
  • 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:
  • Very competitive pay
  • Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
  • 401(k) - 100% match up to 5% deferral
  • Tuition reimbursement for both Undergraduate and Graduate degree program
  • Access to a complimentary concierge service that assists with nearly any item on your to-do list
  • Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
  • Wellness initiatives and events throughout the year to help team members stay healthy
  • Loan discounts for certain secured and unsecured loans and mortgages
  • Opportunities for pay increases, incentives and profit-sharing, based on performance
  • Onsite subsidized top notch Cafe 26 for team members' use
  • Onsite bowling center

Michigan First Credit Union is an Equal Opportunity Employer.

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