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Msr Jobs in Michigan (NOW HIRING)

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

Perform MSR and Senior MSR duties, including queue support, escalations, web chats, voicemails, bill pay inquiries, and card-related requests. * Coordinate team schedules, attendance, breaks, and ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

Perform MSR and Senior MSR duties, including queue support, escalations, web chats, voicemails, bill pay inquiries, and card-related requests. * Coordinate team schedules, attendance, breaks, and ...

Xtend, Inc

Call Center Team Lead

Grand Rapids, MI

$18 - $19/hr

Perform MSR and Senior MSR duties, including queue support, escalations, web chats, voicemails, bill pay inquiries, and card-related requests. * Coordinate team schedules, attendance, breaks, and ...

Xtend Inc

Call Center Team Lead

Grand Rapids, MI · On-site

$18 - $19/hr

Perform MSR and Senior MSR duties, including queue support, escalations, web chats, voicemails, bill pay inquiries, and card-related requests. * Coordinate team schedules, attendance, breaks, and ...

CU*Answers

Member Services Rep

Grand Rapids, MI · On-site

Member Services Representative (MSR) Are you passionate about helping people and providing exceptional customer service? Join our team as a Member Services Representative (MSR) for our Xtend Team and ...

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Msr information

See Michigan salary details

$7

$13

$20

How much do msr jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for msr in Michigan is $13.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.48 and $16.54 per hour, depending on experience, location, and employer.

What is an MSR?

MSRs, or Member Service Representatives, are professionals who assist customers with their banking needs at financial institutions such as credit unions and banks. They handle various tasks, including processing transactions, answering account inquiries, opening new accounts, and providing information about financial products and services. MSRs play a key role in ensuring customer satisfaction and maintaining the institution's reputation for service. They often work at the front desk or in call centers and must possess strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as an MSR, and why are they important?

To thrive as a Member Service Representative (MSR), you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in banking or credit unions. Familiarity with financial software, cash handling systems, and basic office technology is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help MSRs build trust and resolve member inquiries efficiently. These skills are crucial for ensuring positive member experiences, accurate transactions, and the overall success of the financial institution.

What are some common challenges MSRs face when assisting members, and how can they effectively handle them?

MSRs often encounter challenges such as handling complex member inquiries, resolving disputes, and managing high-volume service periods. Effective communication, active listening, and a thorough understanding of the institution's products and policies are essential to address these situations successfully. Building rapport with members and maintaining professionalism, even in stressful interactions, helps ensure positive outcomes and member satisfaction. Ongoing training and mentorship from experienced team members also support MSRs in overcoming these challenges.

What is the difference between Msr vs Pharmacist?

AspectMsrPharmacist
Required CredentialsTypically a bachelor's degree or certification in medical sales or related fieldDoctor of Pharmacy (PharmD) degree and licensure
Work EnvironmentMedical sales, pharmaceutical companies, healthcare providersCommunity pharmacies, hospitals, clinics
Employer & Industry UsagePharmaceutical companies, medical device firmsRetail pharmacies, healthcare facilities
Common Search & ComparisonMsr vs Pharmacist

While both roles are involved in the healthcare and pharmaceutical industry, an Msr (Medical Science Representative) primarily focuses on promoting products to healthcare professionals, whereas a Pharmacist dispenses medications and provides patient care. The Msr role emphasizes sales and education, requiring sales or medical background, while Pharmacists require extensive pharmacy education and licensure. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Msr jobs in Michigan?

For Msr jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Msr jobs in Michigan look for?

The top searched job categories for Msr jobs in Michigan are:

Msr jobs near you
Infographic showing various Msr job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $28,847 per year, or $13.9 per hour.

Capital Markets Analyst - MSR Valuation

Rock Connections

Detroit, MI

Full-time

Posted 9 days ago

Job description

As the Capital Markets Analyst - MSR Valuation, youanalyzebusinessinformation and trends to inform or make strategic and/or trading decisions.You support efforts to improve pricing and valuation strategies related to the MSR asset.

About therole

  • Develop and maintain quantitative/analytic models or tools that estimate the changes in value of various mortgage assets

  • Design and implement improvements to current reporting and/or database structures

  • Analyze and summarize data, identify trends and concernsand recommend actions as necessary

  • Create and publish daily team reports based on findings

  • Develop and review assumptions used in MSR cashflow valuation

  • Analyze daily MSR risk and P&L reports to ensure MSR hedges are performing as expected

Aboutyou

Minimum Qualifications

  • 2years ofexperience intrading, reporting or financial analysis

  • Bachelor's degreeinfinance,math,computerscience, a related fieldorequivalentexperience

  • Advanced experience with Microsoft Excel, including but not limited to, ability to utilize formulas, pivot tables, graphs and charts

  • Knowledge of mortgage process and mortgage capital markets activities

  • Advanced knowledge of mortgage cash flow modeling concepts

Preferred Qualifications

  • Advanced experience with financial analysis and reporting

  • Advanced knowledge of Excel Modeling

  • Proficiency with SQL

  • Knowledge of MSR valuation concepts, including prepayments and defaults

Whatyou'llget

Our team members fuel our strategy,innovationand growth, so we ensure the health and well-being of not just you, but your family, too! We goabove and beyondto give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put:We'vegot your back. Check out our full list ofBenefits and Perks.

Aboutus

Rocket Mortgagewas founded in 1985. Today,we'rea Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams.We'reknown as experts in the mortgage industry, butwe'realso innovators - we strive to create the best experiences for our clients from beginning to end. Andwe'renot your typical employer.We'reinsistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.Apply today to join a team that offers career growth, amazingbenefitsand the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may bemodifiedat the discretion of thecompany at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. Thecompany provides reasonableaccommodationsto qualified individuals with disabilitiesin accordance withapplicable state and federal laws. Applicantsrequiringreasonable accommodations in completing the application and/orparticipatingin the application process should contact a member of the Human Resources team, atCareers@Rocket.com.

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