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Phone Bank Jobs in Michigan (NOW HIRING)

Bank of Ann Arbor

Relationship Banker

Howell, MI · On-site

$17.25 - $22.75/hr

Bank of Ann Arbor is looking for an enthusiastic, dependable Relationship Banker who enjoys helping ... Manage relationships within the branch and deliver superior quality service in-person or by phone ...

Bank of Ann Arbor

Relationship Banker

Howell, MI · On-site

$17.25 - $22.75/hr

Bank of Ann Arbor is looking for an enthusiastic, dependable Relationship Banker who enjoys helping ... Manage relationships within the branch and deliver superior quality service in-person or by phone ...

Bank of Ann Arbor

Relationship Banker

Howell, MI · On-site

$17.25 - $22.75/hr

Bank of Ann Arbor is looking for an enthusiastic, dependable Relationship Banker who enjoys helping ... Manage relationships within the branch and deliver superior quality service in-person or by phone ...

Bank of Ann Arbor

Relationship Banker

Howell, MI · On-site

$17.25 - $22.75/hr

Bank of Ann Arbor is looking for an enthusiastic, dependable Relationship Banker who enjoys helping ... Manage relationships within the branch and deliver superior quality service in-person or by phone ...

Oxford Bank

Personal Banker

Clarkston, MI · On-site

$19.75 - $24/hr

... phone to follow up on client satisfaction, build relationships, and address any additional ... Follow Oxford Bank Cultural Values (Core Values); see attached Culture Book * Exhibit a high degree ...

Oxford Bank

Personal Banker

Clarkston, MI · On-site

$19.75 - $24/hr

... phone to follow up on client satisfaction, build relationships, and address any additional ... Follow Oxford Bank Cultural Values (Core Values); see attached Culture Book * Exhibit a high degree ...

Bank of Ann Arbor

Relationship Banker (Reserve)

Ann Arbor, MI · On-site

$18 - $23.75/hr

... Bank of Ann Arbor branches as needed based on scheduling needs. You'll be responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand ...

New

Mercantile Bank

Branch Banker

Merrill, MI · On-site

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in ... As a customer-focused professional, you must excel in communication, both in-person, over the phone ...

New

Mercantile Bank

Branch Banker

Fairview, MI · On-site

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in ... As a customer-focused professional, you must excel in communication, both in-person, over the phone ...

Bank of Ann Arbor

Relationship Banker (Reserve)

Ann Arbor, MI · On-site

$18 - $23.75/hr

... Bank of Ann Arbor branches as needed based on scheduling needs. You'll be responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand ...

New

Bank of Ann Arbor

Relationship Banker (Reserve)

Ann Arbor, MI · On-site

$18 - $23.75/hr

... Bank of Ann Arbor branches as needed based on scheduling needs. You'll be responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand ...

New

Mercantile Bank

Branch Banker

Fairview, MI · On-site

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in ... As a customer-focused professional, you must excel in communication, both in-person, over the phone ...

Mercantile Bank

Branch Banker

Fairview, MI · On-site

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in ... As a customer-focused professional, you must excel in communication, both in-person, over the phone ...

Mercantile Bank

Branch Banker

Merrill, MI · On-site

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in ... As a customer-focused professional, you must excel in communication, both in-person, over the phone ...

New

Bank of Ann Arbor

Relationship Banker (Reserve)

Ann Arbor, MI · On-site

$18 - $23.75/hr

... Bank of Ann Arbor branches as needed based on scheduling needs. You'll be responsible for building long-term relationships with new and existing clients in-person and by phone. Work to understand ...

New

Mercantile Bank

Branch Banker

Merrill, MI · On-site

Mercantile Bank is looking for an enthusiastic, customer-focused Branch Banker to join our team in ... As a customer-focused professional, you must excel in communication, both in-person, over the phone ...

Commercial Bank

Relationship Banker

Greenville, MI · On-site

$16.50 - $21.50/hr

Follow Commercial Bank policies and procedures while providing excellent service to customers who ... phone borrower(s). Assist in loan closings with borrower(s). Communicate efficiently with peer ...

Commercial Bank

Relationship Banker

Greenville, MI · On-site

$16.50 - $21.50/hr

Follow Commercial Bank policies and procedures while providing excellent service to customers who ... over-the-phone borrower(s). • Assist in loan closings with borrower(s). • Communicate ...

STURGIS BANK

Personal Banker I

Saint Joseph, MI · On-site

$18.25 - $22.25/hr

Serves as an advocate for the bank by promoting the bank's products and services and by generating ... over the phone. * Builds relationships with current and new clients. Anticipates the unique ...

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Phone Bank information

See Michigan salary details

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$14

$17

How much do phone bank jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for phone bank in Michigan is $14.25, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $16.78 per hour, depending on experience, location, and employer.

What is a phone bank?

A Phone Bank job involves making or receiving calls to assist customers, gather information, or promote a cause. Employees may work in customer service, fundraising, political campaigns, or survey collection. This role requires strong communication skills, the ability to follow scripts, and basic computer proficiency. It often involves handling a high volume of calls and documenting interactions accurately.

What are the typical daily responsibilities of a phone bank agent?

As a Phone Bank agent, your primary responsibilities include answering inbound calls, providing information to callers, addressing questions, and recording relevant information into a database. You may also conduct outbound calls for surveys, confirmations, or customer outreach, depending on the employer's needs. Working as part of a team, you’ll often collaborate with supervisors and other departments to resolve complex issues promptly. The ability to maintain professionalism, accuracy, and courtesy throughout all interactions is essential for success in this role.

What are the key skills and qualifications needed to thrive in the phone bank position, and why are they important?

To thrive as a Phone Bank agent, you need strong verbal communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and phone dialing platforms is often required. Active listening, patience, and a professional demeanor make candidates stand out in this customer-facing position. These abilities are essential for effectively managing high call volumes, resolving inquiries, and ensuring a positive caller experience.

How do you become a phone bank?

To become a phone bank worker, you typically need good communication skills, a quiet environment, and sometimes prior experience in customer service or sales. Many positions require training on specific scripts and tools like call management software. Availability during evenings and weekends is often preferred, and some roles may require background checks or basic computer proficiency.

What are the most commonly searched types of Phone Bank jobs in Michigan?

The most popular types of Phone Bank jobs in Michigan are:

What are popular job titles related to Phone Bank jobs in Michigan?

For Phone Bank jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Phone Bank jobs in Michigan look for?

The top searched job categories for Phone Bank jobs in Michigan are:

What cities in Michigan are hiring for Phone Bank jobs?

Cities in Michigan with the most Phone Bank job openings:

Phone Bank jobs near you
Infographic showing various Phone Bank job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $29,634 per year, or $14.2 per hour.

Customer Service Representative - Bank Teller

University Bank

Ann Arbor, MI • On-site

$15.75 - $21.25/hr

Full-time

Posted 16 days ago

Job description

Description

General Job Summary

The Customer Service Representative is responsible for handling all branch daily support, security and operational transactions including servicing banking customers through all available channels as well as the opening and maintenance of accounts and other sales such as loans.

Summary of Essential Job Functions

  • Completes customer banking transactions, such as deposits, withdrawals, and payments.
  • Performs customer service requests such as wire transfers or ordering checks.
  • Creates and logs negotiable instruments such as western union, cashier's checks, or account kits.
  • Assesses fees on accounts.
  • Maintains cash securely and properly.
  • Performs cash balancing as well as ATM balancing.
  • Maintains secure and safe banking environment.
  • Files customer documents.
  • Prints reports specific to transactions.
  • Handles incoming phone, mail, or email requests & transactions.
  • Completes maintenance on accounts.
  • Completes & closes banking sales for deposit & loan products.
  • Resolves customer disputes.
  • Places monetary holds.
  • Fills in for other customer service areas as needed.
  • Files proper government or bank monitoring information.

Other Job Functions

  • Assist with updating branch procedures as needed.
  • Assists with receptionist coverage as needed.
  • Handles and sorts incoming and outgoing mail, returned mail, scans/emails mail as needed
  • Greets all walk-in visitors, signs them in & out accordingly, and directs all incoming phone calls.
  • Assists and answers questions for incoming customers, phone calls, faxes, and emails in prompt & courteous manner.
  • Keeps proper amounts of banking supplies on hand and orders more as needed.
  • Maintains a clean lobby and waiting area.
  • Refer sales business to other lines/partners within the corporation.
  • All other duties as assigned by management.

Requirements

Education, Training and Work Experience

  • High School Diploma or equivalent required.
  • Must be a licensed notary public or willing to obtain certification.
  • Previous community banking experience desired.
  • Previous cash handling experience required.
  • Previous customer service experience required.
  • 1 to 3 years related experience.

Knowledge, Skills, and Abilities

  • Maintain & foster positive relationships with customers and business partners.
  • Complete all assigned training in a timely manner.
  • Provide professional communication in both oral & written expression.
  • Excellent organizational, time management & analytical skills.
  • Able to communicate effectively (verbal and written).
  • High degree of accuracy.
  • High degree of dependability.
  • Cash handling - able to rapidly count cash with 100% accuracy.
  • Has thorough knowledge of and complies with applicable laws and regulations.
  • High degree of confidentiality.
  • Strong customer service.
  • Able to effectively problem solve.

Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.

Physical Requirements

  • Able to lift up to 20 pounds.
  • Extended periods of sitting (at computer desk).
  • Complete repetitive tasks (including operation of computer mouse/keyboard).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


 
The salary range for this role takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education.  


**University Bank is an Equal Opportunity / Affirmative Action Employer**

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