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Msp Program Manager Jobs in Ontario (NOW HIRING)

Targeted Talent

Systems Administrator

Cambridge, ON · On-site

HyperV, VMware or equivalent certification in relevant programs. * Experience managing enterprise ... Bonus for experience in an MSP environment. * Must have a vehicle, valid driver's license and clean ...

Targeted Talent

Systems Administrator

Waterloo, ON · On-site

HyperV, VMware or equivalent certification in relevant programs. * Experience managing enterprise ... Bonus for experience in an MSP environment. * Must have a vehicle, valid driver's license and clean ...

Targeted Talent

Systems Administrator

Kitchener, ON

HyperV, VMware or equivalent certification in relevant programs. * Experience managing enterprise ... Bonus for experience in an MSP environment. * Must have a vehicle, valid driver's license and clean ...

Targeted Talent

Systems Administrator

Kitchener, ON · On-site

HyperV, VMware or equivalent certification in relevant programs. * Experience managing enterprise ... Bonus for experience in an MSP environment. * Must have a vehicle, valid driver's license and clean ...

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Msp Program Manager information

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are popular job titles related to Msp Program Manager jobs in Ontario?

For Msp Program Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Msp Program Manager jobs in Ontario look for?

The top searched job categories for Msp Program Manager jobs in Ontario are:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Director of Inside Sales, Canada

D&H Distributing Co.

Mississauga, ON • On-site

$100 - $130/hr

Other

Medical, Dental, Vision, Life, PTO

Re-posted 14 days ago

D&H Distributing rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

342nd of 421 rated retail wholesalers

Job description

Benefits
  • RRSP plan
  • Paid Time Off
  • Health & Dental
  • Life
  • Vision benefits
  • Gym Reimbursement
  • Work from Home Reimbursement
  • Employee Purchase Program
  • Tuition Assistance
  • Much more
Summary

This position is responsible for the overall leadership and direction of D&H’s Inside Sales function for the Canadian business. Key areas of focus include leading a team of inside sales / support managers responsible for individual contributors focused on outbound selling / customer support, achieving sales and margin goals, delivering operational excellence, creating go to market plans focused on market share gains, and rigorously recruiting, measuring and developing talent across the Mississauga, Clearwater and Harrisburg offices. The Director of Inside sales is expected to also create and execute plans to help achieve focus area successes including product mix expansion, P&L improvement, marketing program development and systems/operations deployment. This role also acts as the “chief sales/support coach” with a heavy focus on the People First program.

Responsibilities
  • Lead his/her entire team successfully through the People First talent assessment and development program
  • Take ownership and accountability for key financial metrics including revenue, margin, product mix, breadth, account acquisition and attrition.
  • Develop coverage and segmentation models across SMB, NSP, Mid-Market and Consumer segments
  • Manage to a rigorous set of productivity metrics across the entire associate, customer and vendor base including outbound touch statistics, utilization, profit per FTE, market share performance, order management, quoting, vendor sales and labor costs.
  • Hold associates accountable for daily / weekly CRM pipeline and forecasting performance
  • Work with key stakeholders on developing IT systems and processes supporting customer base
  • Act as the key leader ensuring that all customers experience the industry’s best SLAs and highest quality support
  • Work collaboratively with key partners to ensure all activities and programs generate an acceptable return on investment.
  • Proactively review / recommend tools and systems to improve productivity and customer experiences (ex... chat, web, AI based solutions)
  • Participate in the annual budget process and ensure the Canada sales team meets its budgetary goals on a monthly and quarterly basis.
  • Develop an operational plan which will drive efficiency and provide value to key partners / customers enabling long-term growth.
  • At times, successfully lead a cross-functional team including vendor sales, marketing, operations, and purchasing while ensuring their teams are aligned to achieving company goals.
  • Analyze profitability statements, sales reports, and other performance indicators and develop action plans to drive improvements
  • Work collaboratively with the VP of Sales and his/her leadership team to deliver industry best programs and services to D&H customers.
  • Coach and mentor Co-Owners as appropriate to improve performance.
  • Participate in regular customer calls with associates focused on prospecting and operational execution
  • Be maniacally focused on creating and executing market share growth plans across 4,000+ Canadian partners
  • Develop and maintain strategic partnerships and executive level relationships with key partners.
Requirements
  • Education
    • Bachelor’s Degree or Higher preferred.
  • Experience
    • 5+ years leading sales/support teams in a VAR, Distribution, Telco, MSP or Pro AV/Digital Signage model.
    • Some previous experience influencing product portfolio and P&L performance.
    • IT distribution experience preferred within a Pro AV/Digital Signage, Telecom or MSP business unit.

D&H Canada is committed to providing employment accommodations in accordance with applicable laws of the province. If you require accommodation, please notify us.

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What D&H Distributing employees say

Pay

Benefits

Hours and flexibility

Workplace

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About D&H Distributing

Sourced by ZipRecruiter

D&H is one of Forbes Top Largest Private Companies and brings the latest brands and technology solutions to etailers, retailers and providers across North America. With 106 years of experience, D&H partners with top brands to offer the latest in IT and electronics to thousands of accounts nationally. As a privately held Employee Stock Ownership Plan, D&H's team of employees are vested in the success of the company as they too are c -owners of the organization.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

1,001 - 5,000 Employees

Headquarters location

Harrisburg, PA, US

Year founded

1918

Social media

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