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Msp Program Director Jobs (NOW HIRING)

HeadFirst BV

Program Director

Saint Louis, MO · On-site +1

$100K - $120K/yr

We are looking for an experienced MSP professional with strong operational rigor, sound judgment ... Program Director as appropriate. Workplace Health, Safety, and Environmental Compliance: At ...

IRONSCALES

MSP Channel Development Manager

The MSP Channel Development Manager (CDM) will be responsible for recruiting net new MSPs (via direct and distribution) into the IRONSCALES' global MSP program within the territory assigned. The ...

crosscountry

Program Director- Oakland, CA

Oakland, CA · On-site

The Program Director oversees program operations, drives year-over-year improvements, manages ... Familiarity with MSP/VMS technology systems preferred. Education: High school diploma or equivalent ...

crosscountry

Program Director- Oakland, CA

Oakland, CA · On-site

The Program Director oversees program operations, drives year-over-year improvements, manages ... Familiarity with MSP/VMS technology systems preferred. Education: High school diploma or equivalent ...

Monument Consulting

Account Manager

Wichita, KS

... class MSP program. 10-15% travel. Responsibilities Relationship Management * Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above ...

Monument Consulting

Account Manager

Richmond, VA · On-site

... class MSP program. 10-15% travel. Responsibilities Relationship Management * Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above ...

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Msp Program Director information

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$29.5K

$78.2K

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How much do msp program director jobs pay per year?

As of Aug 4, 2026, the average yearly pay for msp program director in the United States is $78,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $92,500.00 per year, depending on experience, location, and employer.

What is the difference between Msp Program Director vs Msp Account Manager?

AspectMsp Program DirectorMsp Account Manager
ResponsibilitiesOversees multiple client programs, strategic planning, and overall program successManages individual client accounts, maintains relationships, and ensures service delivery
Required CredentialsTypically requires a bachelor’s degree, project management certifications, and industry experienceRequires a bachelor’s degree, customer service skills, and industry knowledge
Work EnvironmentStrategic, leadership-focused, often in an office settingClient-facing, operational, often in client sites or offices

The Msp Program Director focuses on strategic oversight and managing multiple programs, while the Msp Account Manager handles day-to-day client relationships. Both roles require industry knowledge and communication skills, but differ in scope and responsibilities.

Is a MSP Program Director a high position?

An MSP Program Director is a senior leadership role responsible for overseeing managed service provider programs, managing teams, budgets, and client relationships. It is generally considered a high-level position within IT and service management organizations, often requiring extensive experience and strategic skills.

What are some common challenges faced by an MSP Program Director, and how can candidates prepare to address them?

MSP Program Directors often encounter challenges such as managing relationships between multiple staffing vendors and clients, ensuring program compliance, and driving process improvements in a fast-paced environment. Candidates can prepare by developing strong communication and negotiation skills, maintaining up-to-date knowledge of industry compliance standards, and acquiring experience with vendor management systems (VMS). Building a proactive approach to problem-solving and adapting to evolving client needs are also key to success in this role.

What are the key skills and qualifications needed to thrive as an MSP Program Director?

To thrive as an MSP Program Director, you need expertise in workforce management, vendor relations, contract negotiation, and a strong understanding of contingent labor programs, typically backed by a bachelor's degree and relevant experience. Familiarity with Vendor Management Systems (VMS), data analytics tools, and industry certifications such as Certified Contingent Workforce Professional (CCWP) is highly valuable. Exceptional leadership, communication, and problem-solving skills help manage diverse teams and build strong client relationships. These abilities ensure successful program delivery, compliance, and value creation for clients in a competitive managed services environment.

What is an MSP Program Director?

MSP Program Directors are professionals who oversee Managed Service Provider (MSP) programs, typically within large organizations or staffing agencies. Their main responsibility is to manage relationships with external staffing vendors, ensure compliance, and optimize workforce solutions. They coordinate the recruitment, onboarding, and management of contingent labor, striving to improve efficiency and reduce costs. MSP Program Directors often analyze program performance and implement best practices to meet organizational goals.
More about Msp Program Director jobs
What cities are hiring for Msp Program Director jobs? Cities with the most Msp Program Director job openings:
What are the most commonly searched types of Msp Program jobs? The most popular types of Msp Program jobs are:
What states have the most Msp Program Director jobs? States with the most job openings for Msp Program Director jobs include:
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Msp Program Director jobs near you
Infographic showing various Msp Program Director job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $78,196 per year, or $37.6 per hour.

Program Director

HeadFirst BV

Saint Louis, MO • On-site, Remote

$100K - $120K/yr

Full-time

Posted 20 days ago

Job description

Position profile:
The contents of this role profile outline the role and responsibilities of the Program Director and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes.
Position objective:
As the Program Director, you will lead the Program Management team responsible for the day-to-day execution and continuous improvement of the client's program(s). You will partner with the Client Sponsor(s) and the internal Service Delivery and Shared Back-Office Services teams to drive operational excellence, while directly managing and developing a team of Program Managers. We are looking for an experienced MSP professional with strong operational rigor, sound judgment, and a passion for client and team success.
Commitment to our culture, values, and behaviors:
Achievement of the position objectives and key responsibilities is attained by:
  • Fostering collaboration and building strong connections that drive Impellam's strategy and initiatives forward.
  • Championing respect and inclusion, ensuring every interaction reflects our commitment to equal opportunity and a positive workplace culture.
  • Acting responsibly and with integrity, prioritizing the safety and well-being of yourself, others, the environment and our company.

Key responsibilities:
Program Management > your top priority will be ensuring successful delivery of the ongoing program
requirements including, but not limited to:
  • Day-to-Day Operations - work closely with the Service Delivery and back-office teams to ensure that day-to-day client requirements are being met; ensure SLA/KPI compliance is met at all levels.
  • Supplier/Vendor Operations - manage supplier reporting and KPIs to ensure appropriate job category coverage, response timing, and candidate quality; support supplier scorecards, correctiveactions, and contract negotiations as needed.
  • Program(s) equaling $30 million to $75 million in annual spend.

Billing, Reporting & Analytics > ensure accurate and timely billing, reporting, and ongoing analysis (includes
both scheduled and ad hoc requests); prepare weekly, monthly, and quarterly status reports on program
activity and issues.
  • Project Management - manage the implementation of program/project modifications and enhancements.
  • Continuous Improvement - use experience, data, and analytics to recommend and drive improvements in program process, utilization, and satisfaction.
  • Escalation Management - proactively identify and resolve day-to-day issues that impact program performance and client satisfaction levels. • VMS Management - partner with the VMS Supplier to ensure system performance meets client expectations. • Experienced with Business Intelligence Tools - Power BI preferred.

Client Management
  • Client Relationship & Satisfaction Management - develop and maintain business relationships with client stakeholders and hiring managers; monitor program and supplier satisfaction.
  • Thought Leadership - act as a trusted advisor to the client, providing market context, industry insights, and best-practice recommendations.

Team Leadership & Development > lead and develop a team of Program Managers to ensure consistent, high-quality service delivery.
  • Personnel Management - day-to-day management, coaching, goal setting, performance management, and career development of Program Managers.
  • Communication - deliver relevant corporate, client, and team communications.
  • Issue Resolution - manage and resolve program/team/people issues, escalating to the Senior Program Director as appropriate.

Workplace Health, Safety, and Environmental Compliance:
At Impellam, it is our moral obligation to safeguard each other, our customers, our temporary workforce and the environment by operating an injury-free, healthy workplace that minimizes our environmental impact.
Impellam is committed to providing a safe and secure working environment to all employees and promote best practices.
You will meet our HSE obligations by committing to:
  • Seek to prevent injury to any employee, customer, worker, or contractor.
  • Actively participating and completing compliance training as required.
  • Consider the safety implications of decisions.

Work experience and attributes:
Essential:
Knowledge of:
  • Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS),
  • Procurement, Statement of Work (SOW), Human Resources (HR)
  • Experience leading or mentoring a team to meet service level agreements and key performance indicators relevant for MSP business performance
  • Strong experience, and detail orientation, in report development, management, and QA
  • Experience identifying and leading initiatives for process improvement
  • Project Management experience
  • Effective communication, presentation, time management, organization, and planning techniques
  • MS Excel and MS PowerPoint
  • Experienced with Business Intelligence tools and driving decisions using analytics
  • Ability to address the volume and strategy needed to support a $30-$75 million portfolio

Ability to:
  • Demonstrate excellent communication
  • Mentor and develop internal team members and external staffing partners
  • Problem solve and present conceptual information to all levels of internal and external management
  • Initiate, recommend, or provide solutions through designated channels
  • Build and execute project plans
  • Manage data collection and reports for regular and ad hoc reporting needs

Core Competencies:
  • Open Communicator
  • Strategic Thinker
  • Relationship Builder
  • Progressive Problem Solver
  • Effective Delivery
  • Customer Focused
  • Proactive Approach to Leading a Team
  • Resilient Performer

This job description describes the principal purpose and main elements of the role. It is a guide to the nature and main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule and is not a contractual document. This document may be amended to meet the changing needs of the business.

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