Msp Program Director Jobs in California (NOW HIRING)

BASIC PURPOSE

The Program Director is responsible for the strategic and operational leadership of the PACE (Program of All-Inclusive Care for the Elderly) center within the assigned region. This role ensures the delivery of high-quality, coordinated, and person-centered care that aligns with PACE regulatory requirements and organizational goals. The Program Director oversees program operations, drives year-over-year improvements, manages budgets and performance metrics, and ensures compliance with federal, state, and local regulations specific to the PACE model.

ESSENTIAL FUNCTIONS 

• Provide strategic leadership and operational oversight of the local Program Support Team, ensuring alignment with organizational goals and program objectives.
• Develop and implement strategic plans for PACE (Program of All-Inclusive Care for the Elderly) program operations, including participant growth, service quality, operational efficiency, and regulatory compliance.
• Collaborate with executive leadership to align program goals with broader organizational strategy and community health needs.
• Ensure alignment with PACE program model requirements by working closely with implementation and cross-functional internal teams.
• Lead, mentor, and develop the Program Support Team, including ongoing coaching, performance management, and professional development.
• Establish performance expectations and drive a culture of accountability, responsiveness, and high-quality service delivery.
• Oversee daily operations of the program support team to ensure timely execution of deliverables, accuracy of documentation, and operational consistency.
• Facilitate cross-functional communication to ensure coordinated, participant-centered care delivery across departments.
• Drive participant satisfaction through high-quality care coordination, responsiveness, and effective communication.
• Conduct regular participant and family visits to assess satisfaction, identify service gaps, and implement improvements.
• Monitor and evaluate key performance indicators (KPIs), including participant satisfaction, health outcomes, service utilization, and operational efficiency to support continuous improvement.
• Ensure full compliance with all CMS, state, and PACE-specific regulatory and licensing requirements.
• Lead regular audits, quality reviews, and risk assessments; identify gaps and implement corrective action plans.
• Maintain readiness for internal and external audits and ensure adherence to organizational and regulatory standards.
• Build and maintain strong relationships with community providers, partner organizations, and regulatory agencies to support program growth and integration.
• Collaborate with internal stakeholders to ensure effective care planning, coordination, and documentation.
• Oversee program reporting, including preparation of performance reports, KPIs, and updates for executive leadership, board members, and regulatory agencies.
• Serve as a key point of contact for internal and external stakeholders regarding program performance and initiatives.
• Maintain awareness of industry trends, policy changes, and best practices in elder care and managed care delivery to support ongoing program improvement.
• All other duties as assigned.

QUALIFICATIONS

• 6+ years of experience in healthcare operations, program management, or related service delivery roles.
• 4+ years of leadership experience with operational oversight and full P&L responsibility.
• Proven success managing complex healthcare programs and achieving financial, operational, and strategic goals.
• Prior experience managing PACE (Program of All-Inclusive Care for the Elderly) program accounts or home care operations strongly preferred.
• Experience working in start-up or turnaround environments strongly preferred.
• Strong knowledge of healthcare service delivery models, compliance standards, and regulatory requirements.
• Experience conducting client visits, satisfaction reviews, and service quality assessments.
• Proven success in client relationship management, account growth, and cross-functional team leadership.
• Strong collaboration skills with sales, operations, and account management teams to drive growth and service excellence.
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to lead teams in fast-paced, high-accountability environments while maintaining operational quality and performance standards.
• Proficiency in Microsoft Office Suite and comfort using virtual collaboration platforms such as Microsoft Teams and Zoom.

• Familiarity with MSP/VMS technology systems preferred.

Education: High school diploma or equivalent required; Bachelor’s degree in business, healthcare or other similar discipline preferred or equivalent combination of education and experience to successfully perform the essential functions of the job.