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Mortgage Collector Jobs (NOW HIRING)

Fifth Third

Mortgage Collector

Cincinnati, OH

Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total ...

Fifth Third Bank

Mortgage Collector

Cincinnati, OH · On-site

Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total ...

Fifth Third Bank

Mortgage Collector

Cincinnati, OH · On-site

Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total ...

Fifth Third

Mortgage Collector

Cincinnati, OH · On-site

Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total ...

Heritage Federal Credit Union

Collector

Evansville, IN · On-site

$14.75 - $19.75/hr

The Collector is responsible for performing collection activities on past-due member accounts, primarily for loans (auto/vehicle, mortgage and home equity, credit cards, and other consumer products)

Triad Financial Services Inc

Collector

Jacksonville, FL · On-site

$21 - $24/hr

We are seeking a highly motivated and skilled Collector I or Collector II to join our growing team ... Document mortgage collection systems with all activities and communications * Send Notice of ...

CLARK COUNTY CREDIT UNION

COLLECTOR

Las Vegas, NV · On-site

$24.50 - $27.22/hr

Under the direction of the Collections Manager, the Collector is responsible for a variety of duties related to the collection of Consumer, Mortgage, Commercial, and Negative Share related debts. The ...

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Mortgage Collector information

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$30

How much do mortgage collector jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for mortgage collector in the United States is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $21.15 per hour, depending on experience, location, and employer.

What is a mortgage collector?

A Mortgage Collector is responsible for contacting borrowers to collect overdue mortgage payments and help them find solutions to bring their accounts current. They communicate via phone, email, or mail to discuss payment options, negotiate repayment plans, and explain the consequences of non-payment. Mortgage Collectors also document interactions, follow company policies, and may work with foreclosure or loss mitigation teams if necessary. Strong communication, negotiation, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a mortgage collector?

Mortgage Collectors need foundational knowledge in loan servicing, debt collection regulations, and strong negotiation skills, often supported by a high school diploma or equivalent. Familiarity with loan management software, CRM systems, and compliance standards such as Fair Debt Collection Practices Act (FDCPA) is essential. Excellent communication, problem-solving abilities, and resilience stand out as key soft skills in the role. These competencies help ensure compliance, maximize successful collections, and maintain positive relationships with borrowers.

What are some typical challenges faced by mortgage collectors, and how are they addressed in the workplace?

Mortgage Collectors often encounter challenges such as communicating with distressed or unresponsive borrowers, navigating complex account histories, and ensuring compliance with strict regulations. To address these, employers typically provide ongoing training in conflict resolution, legal standards, and effective use of collection software. Support from experienced team members and supervisors helps collectors strategize on difficult accounts, while regular team meetings foster collaboration and knowledge sharing. These practices create a supportive environment that helps collectors succeed and reduces workplace stress.

How much does a mortgage collector make?

Mortgage collectors typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and employer. Salaries can increase with additional skills such as negotiation and familiarity with collection software, and some positions may offer commission or bonuses based on recovery rates.
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Mortgage Collector jobs near you
Infographic showing various Mortgage Collector job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $44,447 per year, or $21.4 per hour.

Mid-Stage Mortgage Collector

Boise, ID • On-site

Idaho Housing and Finance Association
Finance and Insurance • 201 - 500 employees
Learn more about Idaho Housing and Finance Associationexternal

$15.25 - $19.75/hr

Other

Re-posted 7 days ago

Job description

Mid-Stage Mortgage Collector

We are seeking a motivated and professional Mid-Stage Mortgage Collector to join our team. This role works directly with borrowers who are 60–89 days past due on their mortgage payments to identify resolution options and prevent further delinquency. The successful candidate will balance effective collection practices with borrower advocacy by providing education, counseling, and customized payment solutions in a respectful and compliant manner. Strong communication skills, attention to detail, and the ability to manage a portfolio while meeting performance goals are essential.

In This Role, You Will:

  • Initiate outbound and receive inbound phone calls from borrowers who are 60–89 days delinquent, negotiating payment arrangements and maintaining a high standard of quality during every call
  • Develop and implement customized payment plans to resolve delinquency and prevent accounts from progressing to late stage
  • Review borrowers for Home Retention Programs based on loan type and determine eligibility for available assistance options
  • Ensure compliance with regulatory requirements, including FDCPA, RESPA, and FCRA, while issuing demand letters and managing required timelines
  • Monitor assigned portfolio performance, maintain a downward trend in roll rates, and meet established department goals and standards
  • Other job duties as assigned

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

Requirements:

  • 6 months of experience as an Early Stage Counselor, Mortgage Collections, or equivalent experience required
  • 1–3 years of experience in collections, loan servicing, or a related field preferred
  • Strong verbal communication and interpersonal skills
  • Excellent organizational, analytical, and problem-solving abilities
  • Ability to manage multiple priorities with a strong sense of urgency and attention to detail
  • High school diploma or equivalent required

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