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Assistant Mortgage Collector Jobs (NOW HIRING)

Fifth Third Bank

Mortgage Collector

Cincinnati, OH · On-site

... Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best ... Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for ...

Fifth Third

Mortgage Collector

Cincinnati, OH

... Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best ... Mortgage Collector At Fifth Third, we understand the importance of recognizing our employees for ...

Heritage Federal Credit Union

Collector

Evansville, IN

$14.75 - $19.75/hr

... mortgage and home equity, credit cards, and other consumer products ... The key focus of this position is to assist the department in assessing time-sensitive matters such ...

Heritage Federal Credit Union

Collector

Evansville, IN · On-site

$14.75 - $19.75/hr

... mortgage and home equity, credit cards, and other consumer products ... The key focus of this position is to assist the department in assessing time-sensitive matters such ...

Heritage Federal Credit Union

Collector

Evansville, IN · On-site

$14.75 - $19.75/hr

... mortgage and home equity, credit cards, and other consumer products ... The key focus of this position is to assist the department in assessing time-sensitive matters such ...

Newrez LLC

Collector (On-site)

Tempe, AZ · On-site

$16.25 - $21.75/hr

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Updating the system with updated preferred language changes. * Assist in sending emails to ...

Newrez

Collector (On-site)

Tempe, AZ

$16.25 - $21.75/hr

Every day, we work to exceed the expectations of our residential mortgage borrowers and business ... Updating the system with updated preferred language changes. * Assist in sending emails to ...

Town of Brookline

Finance Assistant

Brookline, MA · On-site

$30.06 - $31.33/hr

Provide assistance to taxpayers, mortgage companies, law firms, and Town departments regarding ... Support the Treasurer/Collector's Office with data entry, tax title research, supply management ...

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How much do assistant mortgage collector jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for assistant mortgage collector in the United States is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $21.15 per hour, depending on experience, location, and employer.
What are the most commonly searched types of Mortgage Collector jobs? The most popular types of Mortgage Collector jobs are:
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Mortgage Collector

Mortgage Collector

Fifth Third Bank

Cincinnati, OH • On-site

Full-time

Posted 21 days ago

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

105th of 170 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Under moderate supervision the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default. Counsels and guides the customer in order to achieve workout alternatives based upon customer's circumstances while complying with all investor, company, federal and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency in accordance with departmental and legal guidelines, while ensuring company and investor goals.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
DUTIES AND RESPONSIBILITIES:
  • Pursues communication with defaulted customers utilizing manual dialing to offer potential workout alternatives - Contacts delinquent customers to obtain payment commitments.
  • Makes collection/demand calls with an account load defined by applicable capacity model.
  • Analyze customer's situation and collateral risk to present alternative solutions including Forbearance Plans, Repayment Plans, Modifications, Assumptions, Pre-foreclosure / Short Sales, and Deed in Lieu; Assist in identifying, negotiating and pursuing the appropriate loss mitigation option that best maximizes customer satisfaction and investor return.
  • Review, negotiate and recommend action on requests for proposed foreclosure or repossession alternatives within the timeframes established by management.
  • Identify, evaluate and resolve reasons for delinquency.
  • Ability to explain all workout options within company / investor / insurer guidelines and know the requirements of each one.
  • Skip tracing accounts for possible leads to find customers information to contact them.
  • Quoting reinstatement amounts, payoffs, and setting up repayment plans within the system.
  • Pursues resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention.
  • Ensures that all requested documentation has been requested and received from the customer.
  • Monitors all accounts associated with Soldiers and Sailors Act to ensure compliance with all required guidelines.
  • Record all collection efforts via the collection system.
  • Recommend additional actions with Management assistance on delinquent accounts.
  • Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.
  • Provides feedback to management for ideas on process improvement and suggestions for the specialty collections unit.
  • Provides administrative support as directed by management.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • High School Diploma or equivalent required.
  • Minimum two years collection, support or related customer service experience; Loss Mitigation experience is preferable but not required.
  • Knowledge of basic mortgage default timelines / procedures (bankruptcy / escrow/ foreclosure).
  • Knowledge of bank-owned, investor & insurer guidelines for the mortgage and consumer companies.
  • Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies in regards to collection guidelines.
  • Excellence in consulting and advising customers via telephone and written communication.
  • Excellent customer service skills with both external and internal customers.
  • Excellent communication, comprehension, listening and negotiation skills.
  • Ability to meet deadlines and work independently with medium level of supervision.
  • Ability to analyze and suggest resolution to problems.
  • Understanding of debt collections in any stage of delinquency (up to 180 days, charge off and bankruptcy). Foreclosure, bankruptcy and REO experience preferred.
  • Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches and other documents used to evaluate a pre-foreclosure remedy.
  • Strong analytical, problem solving and mathematical skills to be used in financial counseling and evaluation and interpretation of complex information.
  • Basic understanding of Mortgage lending and servicing.
  • Must be able to work in a team environment to interact well with employees and all levels of the organizations.
  • Proficient in Microsoft Word, Outlook, Access and Excel with a minimum level of Intermediate.

Mortgage Collector
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

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Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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