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Microsoft 365 Technical Support Engineer Jobs in Indiana

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

DUTIES * Provide hands-on, in-person technical support to end-users addressing a variety of ... Experience supporting Microsoft Office 365. * Demonstrated ability to learn new applications and ...

DUTIES * Provide hands-on, in-person technical support to end-users addressing a variety of ... Experience supporting Microsoft Office 365. * Demonstrated ability to learn new applications and ...

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Microsoft 365 Technical Support Engineer information

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

Does Microsoft 365 include technical support?

Microsoft 365 offers technical support to its subscribers, including options like phone, chat, and online help for troubleshooting and assistance. Support availability and levels vary depending on the subscription plan, and Microsoft 365 Technical Support Engineers often help users resolve issues related to the platform and its services.

What are popular job titles related to Microsoft 365 Technical Support Engineer jobs in Indiana?

For Microsoft 365 Technical Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Microsoft 365 Technical Support Engineer jobs in Indiana look for?

The top searched job categories for Microsoft 365 Technical Support Engineer jobs in Indiana are:

What cities in Indiana are hiring for Microsoft 365 Technical Support Engineer jobs?

Cities in Indiana with the most Microsoft 365 Technical Support Engineer job openings:

Microsoft 365 Security Consultant

Indianapolis, IN


Deloitte
Finance and Insurance • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

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Full-time

Re-posted 22 days ago


Job description

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/26.

Work you'll do

As a Microsoft 365 Security Consultant, you will be at the front lines with our clients supporting them with their Cloud Cyber Risk needs specifically helping them navigate the journey on securing their Microsoft 365 (M365) platform. This will include:

  • Function as onshore engineer/consultant for the following Microsoft technologies: Purview, Intune, Sentinel, Security Copilot, Entra ID, Defender for Office, Defender for Endpoints and Servers, Defender for Vulnerabilities, Defender for Cloud Apps, Defender XDR and SCCM
  • Conduct cloud security analysis, recommendations and configurations of prospective clients' Microsoft Entra ID, Office 365 (O365), Exchange Online, Teams, OneDrive for Business, and SharePoint Online environments based on Deloitte's Microsoft 365 Cyber Risk Framework. This can include Microsoft's cloud solutions such as Entra, Purview, Defender, Intune, and Sentinel.
  • Perform technical health checks for these M365 platforms/environments prior to broader deployments.
  • Support proof of concept and production deployments of these cloud technologies.
  • Assist clients with transitions to the Microsoft 365 security services such as solution setup and service configuration, focused on risk mitigation. Additional technologies include MFA, Conditional Access, Purview Compliance Manager, M365 Defender, Defender for O365, Defender for Cloud Apps (MDCA), Purview Information Protection (MPIP), Purview Data Loss Prevention (DLP).
  • Assist clients with configuration and delivery of cloud security and compliance reports.
  • Provide technical support for M365 E5 security services and resolve service-related issues through research and troubleshooting and working with Microsoft.
  • Implement industry leading practices around M365 E5 cyber risks and cloud security for clients.
  • Design and develop cloud-specific security policies, standards and procedures e.g., O365 tenant management and configuration, identify management and access control, auditing and monitoring, security incident and event management, data protection (classification/labeling, DLP, encryption), user and administrator account management, SSO, conditional access controls and password/key management.
  • Troubleshoot system level problems in a multi-vendor, multi-protocol network environment.
  • Document platform technical issues, analysis, client communication, and resolution as part of cyber risk mitigation steps.
  • Execute on M365 security engagements during different phases of the lifecycle - Discover, Assess, Design, Deploy/Test, Hypercare/Handover.
  • Implement industry leading practices around M365 cyber risks and cloud security for clients.
  • Provide internal technical training to personnel as needed.
  • Acting as a subject matter expert on cloud cyber risk for Microsoft Purview, Microsoft Intune, Microsoft Defender, and Microsoft Sentinel capabilities.
  • Contribute to Point-of-Views (PoVs) on providing leading practices to our clients on the M365 security challenges they face.

The team you'll join

Our Enterprise Security offering embeds security in all aspects of digital transformation by securing a client's technical backbone while enabling secure digital transformation. Includes security architecture, secure development and deployment, end-to-end cyber cloud capabilities, application security, and security for emerging technologies and connected products. 

Required:

  • Working experience in at least two of the areas listed below.
  • 2+ years of experience in technical consulting, client problem solving, architecting and designing solutions in a consulting role
  • 2+ years of hands-on technical experience with Microsoft 365 enterprise-level messaging and collaboration services (Teams, OneDrive for Business, Exchange Online, Entra ID, SharePoint Online, O365 administration and setup) in implementation and operations.
  • 2+ years of hands-on technical experience with enterprise-level systems management systems such as SCCM and Intune and endpoint engineering (MEM) and mobile device management (MAM & MDM)) implementation or operations.
  • 2+ years of hands-on technical and project / professional experience enterprise-with at least two of the following technologies: Microsoft Endpoint Security Platforms (e.g. Defender for Endpoints and Defender for Servers), Microsoft Sentinel, Microsoft's email security platform (Defender for Office), Microsoft Purview & Entra ID
  • Ability to travel 50%, on average, within North America, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Ideally the following technical experience is a plus in any of the technologies below:

  • Microsoft Security Copilot
  • Defender for Vulnerabilities
  • Defender for Cloud Apps
  • Defender XDR
  • SCCM

Preferred:

  • Microsoft Certifications such as: (SC-900, SC-100, SC-200, SC-300, SC-400),
  • Cyber Certifications such as: CCSP, CCSK, CISSP, CCNP, and CCNA.
  • BA/BS Degree preferred. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600-162800.


You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Qualifications:

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/26.

Work you'll do

As a Microsoft 365 Security Consultant, you will be at the front lines with our clients supporting them with their Cloud Cyber Risk needs specifically helping them navigate the journey on securing their Microsoft 365 (M365) platform. This will include:

  • Function as onshore engineer/consultant for the following Microsoft technologies: Purview, Intune, Sentinel, Security Copilot, Entra ID, Defender for Office, Defender for Endpoints and Servers, Defender for Vulnerabilities, Defender for Cloud Apps, Defender XDR and SCCM
  • Conduct cloud security analysis, recommendations and configurations of prospective clients' Microsoft Entra ID, Office 365 (O365), Exchange Online, Teams, OneDrive for Business, and SharePoint Online environments based on Deloitte's Microsoft 365 Cyber Risk Framework. This can include Microsoft's cloud solutions such as Entra, Purview, Defender, Intune, and Sentinel.
  • Perform technical health checks for these M365 platforms/environments prior to broader deployments.
  • Support proof of concept and production deployments of these cloud technologies.
  • Assist clients with transitions to the Microsoft 365 security services such as solution setup and service configuration, focused on risk mitigation. Additional technologies include MFA, Conditional Access, Purview Compliance Manager, M365 Defender, Defender for O365, Defender for Cloud Apps (MDCA), Purview Information Protection (MPIP), Purview Data Loss Prevention (DLP).
  • Assist clients with configuration and delivery of cloud security and compliance reports.
  • Provide technical support for M365 E5 security services and resolve service-related issues through research and troubleshooting and working with Microsoft.
  • Implement industry leading practices around M365 E5 cyber risks and cloud security for clients.
  • Design and develop cloud-specific security policies, standards and procedures e.g., O365 tenant management and configuration, identify management and access control, auditing and monitoring, security incident and event management, data protection (classification/labeling, DLP, encryption), user and administrator account management, SSO, conditional access controls and password/key management.
  • Troubleshoot system level problems in a multi-vendor, multi-protocol network environment.
  • Document platform technical issues, analysis, client communication, and resolution as part of cyber risk mitigation steps.
  • Execute on M365 security engagements during different phases of the lifecycle - Discover, Assess, Design, Deploy/Test, Hypercare/Handover.
  • Implement industry leading practices around M365 cyber risks and cloud security for clients.
  • Provide internal technical training to personnel as needed.
  • Acting as a subject matter expert on cloud cyber risk for Microsoft Purview, Microsoft Intune, Microsoft Defender, and Microsoft Sentinel capabilities.
  • Contribute to Point-of-Views (PoVs) on providing leading practices to our clients on the M365 security challenges they face.

The team you'll join

Our Enterprise Security offering embeds security in all aspects of digital transformation by securing a client's technical backbone while enabling secure digital transformation. Includes security architecture, secure development and deployment, end-to-end cyber cloud capabilities, application security, and security for emerging technologies and connected products. 

Required:

  • Working experience in at least two of the areas listed below.
  • 2+ years of experience in technical consulting, client problem solving, architecting and designing solutions in a consulting role
  • 2+ years of hands-on technical experience with Microsoft 365 enterprise-level messaging and collaboration services (Teams, OneDrive for Business, Exchange Online, Entra ID, SharePoint Online, O365 administration and setup) in implementation and operations.
  • 2+ years of hands-on technical experience with enterprise-level systems management systems such as SCCM and Intune and endpoint engineering (MEM) and mobile device management (MAM & MDM)) implementation or operations.
  • 2+ years of hands-on technical and project / professional experience enterprise-with at least two of the following technologies: Microsoft Endpoint Security Platforms (e.g. Defender for Endpoints and Defender for Servers), Microsoft Sentinel, Microsoft's email security platform (Defender for Office), Microsoft Purview & Entra ID
  • Ability to travel 50%, on average, within North America, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Ideally the following technical experience is a plus in any of the technologies below:

  • Microsoft Security Copilot
  • Defender for Vulnerabilities
  • Defender for Cloud Apps
  • Defender XDR
  • SCCM

Preferred:

  • Microsoft Certifications such as: (SC-900, SC-100, SC-200, SC-300, SC-400),
  • Cyber Certifications such as: CCSP, CCSK, CISSP, CCNP, and CCNA.
  • BA/BS Degree preferred. Ideally in Computer Science, Cyber Security, Information Security, Engineering, Information Technology.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $82,600-162800.


You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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