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Microsoft 365 Technical Support Engineer Jobs in Indiana

ATS Automation

Technical Support Engineer

Indianapolis, IN · Hybrid

$36 - $42/hr

Travel up to 40% Hourly Rate Range: $36.00 - $42.00 The Technical Support Engineer is the liaison ... Proficient with Microsoft software tools including Word, Excel and Power Point etc. * Experience ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

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Microsoft 365 Technical Support Engineer information

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.
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Microsoft 365 Technical Support Engineer jobs near you

Microsoft 365 Administrator

Saint Mary-Of-The-Woods College

Saint Mary Of The Woods, IN • On-site

Full-time

Posted 7 days ago

Job description

Description

The Microsoft 365 Administrator is responsible for administration, security, and optimization of the College's Microsoft cloud environment, including identity management, collaboration services, security platforms, and endpoint management technologies.  This position serves as the subject matter expert for Microsoft cloud technologies and works closely with the IT Operations Manager, Systems Administrator, and institutional stakeholders to ensure secure and effective use of Microsoft services.

The successful candidate will have strong experience with Microsoft 365 administration, identity management, cybersecurity practices, and cloud-based technologies.


Essential Job Responsibilities:

  • Administer Microsoft 365 services including: 
    • Exchange Online 
    • Microsoft Teams 
    • SharePoint Online 
    • OneDrive       
    • Microsoft licensing and service configuration 
  • Monitor system health and recommend improvements. 
  • Support adoption and effective use of Microsoft cloud services. 

Identity and Access Management

  • Administer Microsoft Entra ID. 
  • Manage user identities, groups, roles, and permissions. 
  • Configure and maintain: 
    • Multi-factor authentication 
    • Conditional Access policies 
    • Single sign-on integrations 
    • Identity security controls 
  • Support user lifecycle management processes. 

Microsoft Security Administration

  • Monitor and improve Microsoft security posture. 
  • Manage and review Microsoft Defender security capabilities. 
  • Assist with: 
    • Security recommendations 
    • Threat protection 
    • Compliance initiatives 
    • Security reporting 
  • Support cybersecurity improvement initiatives. 

Endpoint Management

  • Support Microsoft Intune administration. 
  • Develop and maintain endpoint configuration standards. 
  • Assist with device enrollment, compliance policies, and lifecycle management. 

Automation and Process Improvement

  • Develop PowerShell scripts and automation solutions. 
  • Improve administrative efficiency through automation. 
  • Evaluate Microsoft platform capabilities and recommend enhancements. 

Documentation and Support

  • Maintain documentation for Microsoft configurations and procedures. 
  • Provide advanced technical support and troubleshooting. 
  • Collaborate with IT team members on technology initiatives. 

Working Conditions:

  • Full-time position with standard office hours; may require occasional evening or weekend work.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field; equivalent professional experience considered. 
  • 3+ years of experience administering Microsoft 365 environments. 
  • Experience with: 
    • Microsoft Entra ID 
    • Exchange Online 
    • Microsoft Defender 
    • Intune       
    • PowerShell       
  • Strong understanding of identity management and cybersecurity principles. 

Preferred Qualifications

  • Microsoft certifications such as: 
    • Microsoft 365 Certified Administrator 
    • Azure Administrator Associate 
    • Security-related Microsoft certifications 
  • Experience with higher education technology environments. 
  • Experience with SSO/SAML integrations. 
  • Experience with endpoint management and security compliance 

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