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Membership Operations Jobs (NOW HIRING)

The h.wood Group

Membership Coordinator

West Hollywood, CA · On-site

$75K - $85K/yr

Membership Operations * Own the day-to-day administration and integrity of the Club's membership database and CRM platform (PeopleVine) * Ensure all member records, profiles, billing information ...

The h.wood Group

Membership Coordinator

West Hollywood, CA · On-site

$75K - $85K/yr

Membership Operations * Own the day-to-day administration and integrity of the Club's membership database and CRM platform (PeopleVine) * Ensure all member records, profiles, billing information ...

APPALACHIAN MOUNTAIN CLUB

Membership Coordinator

$38K - $52K/yr

Manage day-to-day membership operations, including membership processing, account maintenance, benefit fulfillment, renewals, and issue resolution. * Support membership acquisition and renewal ...

YMCA of Greater Dayton

Membership Director

Dayton, OH

$43K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of Greater Dayton

Membership Director

Dayton, OH · On-site

$43K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of Greater Dayton

Membership Director

Dayton, OH · On-site

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of Greater Dayton

Membership Director

Dayton, OH · On-site

$43K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of Youngstown

Membership Director

Boardman, OH · On-site

$43K - $45K/hr

MEMBER MANAGEMENT --Oversees membership operations, including member accounts, program registration, renewals, financial assistance, specialty memberships, front desk procedures, member ...

YMCA

Membership Director

Boardman, OH · On-site

$50K/yr

Experience supervising employees, managing department operations, budgets, financial performance ... MEMBERSHIP GROWTH, SALES & COMMUNITY ENGAGEMENT-Leads the branch's membership growth strategy ...

SEIU Local 1021

Membership Director

Oakland, CA · On-site

$141K - $162K/yr

Under the direction of the Head of Operations & Labor Relations, the Membership Director is our senior management leader responsible for setting the strategic vision and path of our Local ...

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Membership Operations information

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How much do membership operations jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for membership operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

In membership operations, senior roles such as Director or Vice President can reach or exceed a $300,000 annual salary, especially in large organizations or with significant experience and leadership responsibilities. High-level executive positions in various industries also often pay this amount, typically requiring advanced skills, strategic oversight, and extensive industry knowledge.

Is operations a high paying job?

Membership Operations roles can offer competitive salaries, often reflecting the level of responsibility, experience, and industry. Entry-level positions tend to have lower pay, while experienced professionals or managerial roles can earn higher wages, especially in larger organizations or specialized sectors.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as executive-level positions like CEOs, CFOs, and other C-suite leaders can earn $500,000 or more annually, often with additional bonuses and stock options. Certain specialized professions like top-tier surgeons, investment bankers, and successful entrepreneurs may also reach or exceed this income level, typically requiring extensive experience, advanced skills, and leadership responsibilities.

What is the highest paying job in fitness?

In fitness, the highest paying roles are often executive positions such as fitness directors or owners of large gyms and fitness chains, with salaries reaching six figures or more. Additionally, specialized roles like sports performance coaches or personal trainers with advanced certifications and a strong client base can also earn high incomes. These roles typically require extensive experience, certifications, and business or management skills.

What are the typical challenges faced in a Membership Operations role, and how can they be addressed?

One common challenge in Membership Operations is maintaining accurate member data while handling a high volume of inquiries and updates. Balancing efficiency with personalized customer service can be demanding, especially during peak renewal periods. Staying organized with robust CRM systems and clear communication protocols helps ensure smooth operations and member satisfaction. Additionally, close collaboration with marketing, finance, and IT teams is essential to streamline processes and resolve issues quickly.

What are the key skills and qualifications needed to thrive as a Membership Operations professional, and why are they important?

To thrive in Membership Operations, you need strong organizational skills, attention to detail, and experience in customer service or membership management, often supported by a relevant degree. Familiarity with membership management systems (such as Salesforce or MemberClicks), CRM tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you excel in supporting and retaining members. These skills ensure efficient membership processes, high member satisfaction, and the smooth operation of membership programs.

What is the difference between Membership Operations vs Membership Coordinator?

AspectMembership OperationsMembership Coordinator
ResponsibilitiesOversees membership processes, manages databases, handles renewals, and improves member engagement strategies.Assists with member onboarding, processes membership applications, and provides customer service to members.
Required SkillsData management, administrative skills, communication, and understanding of membership systems.Customer service, communication, organization, and basic database skills.
Work EnvironmentTypically in an office setting, working with membership databases and administrative teams.Office environment, often interacting directly with members and supporting membership activities.

Membership Operations roles focus on managing and optimizing the entire membership process, including data management and strategic engagement. In contrast, Membership Coordinators primarily handle member interactions, onboarding, and support tasks. Both roles require strong organizational skills, but Membership Operations positions often involve more technical and strategic responsibilities.

What are Membership Operations?

Membership Operations refers to the processes and teams responsible for managing and supporting a membership program within an organization. This includes handling member enrollment, renewals, payments, data management, customer service, and ensuring members receive their benefits. The goal of Membership Operations is to create a seamless experience for members, maintain accurate records, and support the organization’s growth and engagement strategies. Roles in this area often collaborate with marketing, IT, and finance teams to deliver a positive member experience.
More about Membership Operations jobs
What job categories do people searching Membership Operations jobs look for? The top searched job categories for Membership Operations jobs are:
Membership Operations jobs near you
Infographic showing various Membership Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Membership Coordinator

Membership Coordinator

The h.wood Group

West Hollywood, CA • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

ABOUT US:
Nestled along the iconic Sunset Strip, The Bird Streets Club is Los Angeles' newest and most exclusive private members club. Designed for an exceptional community of leaders, innovators, creators, and tastemakers, the Club offers an intimate sanctuary where world-class hospitality, elevated dining, and meaningful connection come together.
Managed by The h.wood Group, one of the industry's most influential hospitality and lifestyle companies, The Bird Streets Club delivers unparalleled service, unforgettable experiences, and a culture rooted in discretion, excellence, and genuine hospitality.
ROLE SUMMARY:
The Membership Coordinator plays a critical role in shaping the member experience while supporting one of the Club's most valuable assets-its membership community.
This position combines luxury hospitality, relationship management, operational excellence, and strategic membership administration. Acting as both the steward of the membership database and a visible ambassador within the Club, the Membership Coordinator ensures every stage of the member journey-from nomination through onboarding and ongoing engagement-is seamless, thoughtful, and highly personalized.
Reporting to the Senior Director of Membership, this individual serves as the primary administrator for the Club's membership platform (PeopleVine), while collaborating closely with operations, marketing, events, finance, reservations, and ownership to support the continued growth and evolution of the Club.
The ideal candidate is highly organized, emotionally intelligent, proactive, and thrives in a luxury hospitality environment where exceptional service, discretion, and attention to detail are expected.
RESPONSIBILTIES:
Membership Operations
  • Own the day-to-day administration and integrity of the Club's membership database and CRM platform (PeopleVine)
  • Ensure all member records, profiles, billing information, communications, and account activity are accurate and up to date
  • Develop and maintain organized systems that support the continued growth and scalability of the membership program
  • Monitor membership activity, renewals, waitlists, utilization, and reporting metrics

Membership Experience
  • Serve as a primary point of contact for members, delivering highly personalized service across phone, email, text, and digital communication channels
  • Build meaningful relationships with members through consistent in-person engagement within the Club
  • Anticipate member needs and collaborate with Club leadership to resolve requests with efficiency and professionalism
  • Support the creation of memorable member experiences that reinforce the Club's luxury brand standards

Membership Admissions & Onboarding
  • Coordinate the full membership journey, including nominations, application tracking, vetting, committee materials, acceptance, onboarding, and welcome experience
  • Research prospective members and prepare briefing materials for Membership Committee and ownership review
  • Schedule prospective member meetings, tours, interviews, and follow-up communications
  • Execute a polished onboarding experience that introduces new members to the Club's services, culture, and community

Member Engagement & Programming
  • Assist in developing exclusive member programming, events, and experiences that strengthen member engagement and community
  • Partner with operations and events teams to successfully execute membership-focused activations
  • Support member communications including newsletters, announcements, event invitations, and Club updates
  • Contribute ideas that enhance member satisfaction, retention, and overall Club culture

Reporting & Strategy
  • Prepare membership reports, dashboards, and presentations for ownership and senior leadership
  • Track membership growth, acquisition, waitlist performance, and engagement metrics
  • Identify trends and opportunities that improve the overall membership experience
  • Assist with strategic initiatives that support long-term membership growth and retention

Cross-Functional Collaboration
  • Partner closely with Operations, Reservations, Culinary, Events, Marketing, Creative, Finance, and IT to ensure a seamless member experience
  • Act as the primary liaison between Bird Streets Club and PeopleVine for ongoing platform administration and troubleshooting
  • Support marketing initiatives including partnerships, social media, member communications, and promotional campaigns

REQUIREMENTS:
  • 3+ years of experience in luxury hospitality, private clubs, member services, concierge, luxury hotels, lifestyle brands, or high-touch client services
  • Experience working with luxury private clubs or member-based organizations
  • Event planning or member programming experience
  • Familiarity with hospitality reservation systems and CRM platforms
  • Experience supporting executive leadership or ownership teams
  • Passion for luxury hospitality, dining, arts, culture, and community building
  • Exceptional interpersonal and relationship-building skills with a genuine passion for hospitality
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Outstanding attention to detail and commitment to operational excellence
  • Excellent written and verbal communication skills
  • High level of professionalism, discretion, and emotional intelligence
  • Strong analytical skills with experience preparing reports and presentations
  • Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint
  • Experience with CRM or membership management platforms (PeopleVine experience preferred)
  • Ability to work independently while collaborating effectively across departments

JOB DETAILS AND PERKS:
  • Full-time, exempt position
  • Flexibility to work evenings, weekends, and holidays as business needs require
  • On-site presence at the Club a minimum of four evenings per week, with occasional late-night shifts until approximately 2:00 AM
  • Competitive salary
  • Comprehensive health, dental, vision, and life insurance (company contribution begins the first of the month following 60 days of employment)
  • Dining privileges throughout The h.wood Group portfolio
  • Flexible paid time off
  • Opportunity to work alongside one of the country's premier hospitality brands
  • Career growth within an expanding luxury hospitality organization

Pay Range: $75,000 - $85,000 per year

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