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Membership Operations Jobs (NOW HIRING)

YMCA of Greater Dayton

Membership Director

Minster, OH

$43K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of South Florida

Membership Coordinator

Miami, FL · On-site

$17 - $23/hr

Essential Functions / Job Duties: • Works closely with and follows the direction of the Director of Operations of the center to ensure standard delivery of the Association Membership Agenda. • ...

AEG

Membership Services Coordinator

Colorado Springs, CO · On-site

$20 - $23/hr

Provide operational support for membership, grassroots, and coach development programs, ensuring a positive and seamless member experience. * Develop, maintain, and enhance USA Weightlifting ...

SEIU Local 1021

Membership Director

Oakland, CA · On-site

$141K - $162K/yr

Under the direction of the Head of Operations & Labor Relations, the Membership Director is our senior management leader responsible for setting the strategic vision and path of our Local ...

Fortune

General Manager, Membership

New York, NY · On-site

Operations & Community Building * Build the membership operations infrastructure: Vendor relationships, fulfillment workflows, member support, and tooling (CRM, membership platform, event access ...

YMCA

Director of Membership

Honolulu, HI · On-site

$55K - $65K/yr

The Director of Membership leads all membership operations, sales, engagement, retention, and customer service initiatives for the branch. This position is responsible for creating an exceptional ...

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Membership Operations information

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How much do membership operations jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for membership operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the typical challenges faced in a Membership Operations role, and how can they be addressed?

One common challenge in Membership Operations is maintaining accurate member data while handling a high volume of inquiries and updates. Balancing efficiency with personalized customer service can be demanding, especially during peak renewal periods. Staying organized with robust CRM systems and clear communication protocols helps ensure smooth operations and member satisfaction. Additionally, close collaboration with marketing, finance, and IT teams is essential to streamline processes and resolve issues quickly.

What are the key skills and qualifications needed to thrive as a Membership Operations professional, and why are they important?

To thrive in Membership Operations, you need strong organizational skills, attention to detail, and experience in customer service or membership management, often supported by a relevant degree. Familiarity with membership management systems (such as Salesforce or MemberClicks), CRM tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you excel in supporting and retaining members. These skills ensure efficient membership processes, high member satisfaction, and the smooth operation of membership programs.

What is the difference between Membership Operations vs Membership Coordinator?

AspectMembership OperationsMembership Coordinator
ResponsibilitiesOversees membership processes, manages databases, handles renewals, and improves member engagement strategies.Assists with member onboarding, processes membership applications, and provides customer service to members.
Required SkillsData management, administrative skills, communication, and understanding of membership systems.Customer service, communication, organization, and basic database skills.
Work EnvironmentTypically in an office setting, working with membership databases and administrative teams.Office environment, often interacting directly with members and supporting membership activities.

Membership Operations roles focus on managing and optimizing the entire membership process, including data management and strategic engagement. In contrast, Membership Coordinators primarily handle member interactions, onboarding, and support tasks. Both roles require strong organizational skills, but Membership Operations positions often involve more technical and strategic responsibilities.

What are Membership Operations?

Membership Operations refers to the processes and teams responsible for managing and supporting a membership program within an organization. This includes handling member enrollment, renewals, payments, data management, customer service, and ensuring members receive their benefits. The goal of Membership Operations is to create a seamless experience for members, maintain accurate records, and support the organization’s growth and engagement strategies. Roles in this area often collaborate with marketing, IT, and finance teams to deliver a positive member experience.
More about Membership Operations jobs
What job categories do people searching Membership Operations jobs look for? The top searched job categories for Membership Operations jobs are:
Membership Operations jobs near you
Infographic showing various Membership Operations job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Membership Operations Coordinator (EA to Executive Directors)

3i Members

New York, NY • On-site

$75K - $90K/yr

Full-time

Posted 4 days ago

Job description

Title: Membership Operations Coordinator (EA to Executive Directors)
Location: Hybrid (NYC preferred)
Reports to: Executive Director(s) + dotted line to RevOps
Role Overview
We are looking for a highly organized, detail-oriented Membership Operations Coordinator to support our Executive Directors (EDs) and select Relationship Directors (RDs) across the full member lifecycle.
This role sits at the center of our operating model ensuring that prospects, new members, and existing members move seamlessly through acquisition, onboarding, engagement, and renewal.
You will act as both:
  • A strategic administrative partner to senior leaders
  • A critical operator within our revenue and member experience systems

This is a high-impact role designed to increase team productivity, improve data quality, and ensure a consistent, high-quality member experience.
Key Responsibilities
1. Executive & Team Support
  • Manage calendars across EDs (and select RDs), including:
    • Member meetings
    • Prospect meetings
    • Internal operating cadence
  • Coordinate scheduling across multiple stakeholders (members, prospects, internal team)
  • Prepare daily/weekly briefing notes for EDs:
    • Upcoming meetings
    • Member context
    • Follow-ups required
2. CRM & Data Management (HubSpot)
  • Ensure all prospects and members are accurately tracked in HubSpot:
    • Correct stages
    • Clean data fields
    • Updated notes and activity
  • Own CRM hygiene:
    • Identify missing data
    • Follow up with RDs/EDs to complete records
  • Support pipeline tracking and simple forecasting inputs
3. Onboarding Coordination
  • Own logistics and tracking of new member onboarding:
    • Schedule onboarding calls
    • Ensure completion of onboarding milestones
  • Track and report on:
    • First meaningful introduction
    • First engagement/action
    • Activation status (first 30 days)
  • Ensure no new member "falls through the cracks"
4. Member Engagement & Retention Support
  • Track key engagement signals:
    • Event attendance
    • Introductions made
    • Deal participation
  • Support EDs in preparing for:
    • 90 / 60 / 30-day renewal cycles
  • Help coordinate:
    • Member outreach
    • Follow-ups
    • Renewal touchpoints
5. Meeting & Operating Cadence Support
  • Prepare materials for:
    • Pod meetings (Acquisition, Onboarding, Retention)
  • Capture notes and action items
  • Ensure follow-through on key actions across the team
6. Member & Prospect Experience
  • Ensure a seamless, high-quality experience across:
    • Scheduling
    • Communication
    • Follow-ups
  • Help coordinate:
    • Event invites
    • Introductions
    • Key member communications

Ideal Candidate Profile
  • 2-5 years experience in:
    • Executive Assistant, Operations, or Customer Success roles
  • Highly organized with strong attention to detail
  • Comfortable working in fast-paced, high-accountability environments
  • Strong written and verbal communication skills
  • Experience with CRM systems (HubSpot preferred)
  • Ability to manage multiple priorities across stakeholders
  • Proactive and solutions-oriented

What Success Looks Like
Within 30-60 days:
  • Calendars and scheduling run seamlessly
  • CRM data is clean and consistently updated
  • Onboarding process is fully tracked and visible

Within 90 days:
  • EDs and RDs are spending significantly more time with members and prospects
  • No onboarding or renewal steps are missed
  • Data quality supports accurate forecasting and decision-making

Why This Role Matters
This role is foundational to building a repeatable, data-driven member lifecycle.
By supporting both execution and systems, this person will:
  • Increase productivity of senior team members
  • Improve member experience and retention
  • Strengthen the underlying operating system of the business

Apply