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Membership Operations Jobs (NOW HIRING)

YMCA of Greater Dayton

Membership Director

Minster, OH · On-site

$43.89K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of Greater Dayton

Membership Director

Minster, OH

$43.89K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of Greater Dayton

Membership Director

Minster, OH

$43.89K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of South Florida

Membership Coordinator

Miami, FL · On-site

$17 - $23/hr

Essential Functions / Job Duties: • Works closely with and follows the direction of the Director of Operations of the center to ensure standard delivery of the Association Membership Agenda. • ...

St. Joe

Membership Coordinator at Watersound Club

FL · On-site

$16 - $21.75/hr

This role is responsible for providing exceptional service, supporting Membership operations, maintaining accurate records, and assisting with the onboarding and engagement of Members while ensuring ...

Oak Steakhouse Athens

Membership Director

Athens, GA · On-site

Responsible for day-to-day management of membership operations. * Work with the General Manager to review and develop annual budgets and targets for membership including marketing budgets. * Evaluate ...

SEIU Local 1021

Membership Director

Oakland, CA · On-site

$141.23K - $162.41K/yr

Under the direction of the Head of Operations & Labor Relations, the Membership Director is our senior management leader responsible for setting the strategic vision and path of our Local ...

Oak Steakhouse Athens

Membership Director

Athens, GA

Responsible for day-to-day management of membership operations. * Work with the General Manager to review and develop annual budgets and targets for membership including marketing budgets. * Evaluate ...

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How much do membership operations jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for membership operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Membership Operations professional, and why are they important?

To thrive in Membership Operations, you need strong organizational skills, attention to detail, and experience in customer service or membership management, often supported by a relevant degree. Familiarity with membership management systems (such as Salesforce or MemberClicks), CRM tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you excel in supporting and retaining members. These skills ensure efficient membership processes, high member satisfaction, and the smooth operation of membership programs.

What are the typical challenges faced in a Membership Operations role, and how can they be addressed?

One common challenge in Membership Operations is maintaining accurate member data while handling a high volume of inquiries and updates. Balancing efficiency with personalized customer service can be demanding, especially during peak renewal periods. Staying organized with robust CRM systems and clear communication protocols helps ensure smooth operations and member satisfaction. Additionally, close collaboration with marketing, finance, and IT teams is essential to streamline processes and resolve issues quickly.

What are Membership Operations?

Membership Operations refers to the processes and teams responsible for managing and supporting a membership program within an organization. This includes handling member enrollment, renewals, payments, data management, customer service, and ensuring members receive their benefits. The goal of Membership Operations is to create a seamless experience for members, maintain accurate records, and support the organization’s growth and engagement strategies. Roles in this area often collaborate with marketing, IT, and finance teams to deliver a positive member experience.

What is the difference between Membership Operations vs Membership Coordinator?

AspectMembership OperationsMembership Coordinator
ResponsibilitiesOversees membership processes, manages databases, handles renewals, and improves member engagement strategies.Assists with member onboarding, processes membership applications, and provides customer service to members.
Required SkillsData management, administrative skills, communication, and understanding of membership systems.Customer service, communication, organization, and basic database skills.
Work EnvironmentTypically in an office setting, working with membership databases and administrative teams.Office environment, often interacting directly with members and supporting membership activities.

Membership Operations roles focus on managing and optimizing the entire membership process, including data management and strategic engagement. In contrast, Membership Coordinators primarily handle member interactions, onboarding, and support tasks. Both roles require strong organizational skills, but Membership Operations positions often involve more technical and strategic responsibilities.

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What job categories do people searching Membership Operations jobs look for? The top searched job categories for Membership Operations jobs are:
Membership Operations jobs near you
Membership Director

Membership Director

YMCA of Greater Dayton

Minster, OH • On-site

$43.89K - $46K/yr

Full-time

Posted 12 days ago

Job description

Description
Membership Director
Grand Lake Health/Premier Health North and South YMCA
Celina and Minster, OH
Full-Time/Exempt$43,888 - $46,000 /Annually
*Time will be spent at both GLHPH North and South*
Position Summary:
Develops, organizes, and implements high quality YMCA membership, recruitment, and retention programs.
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Essential Functions:
  • Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations.
  • Develops, monitors and effectively forecasts program budget to meet fiscal objectives.
  • Establishes new membership activities, increases membership and member retention, and promotes the Y within the community in accordance with Association/Branch strategic and operating plans.
  • Compiles membership statistics. Monitors and evaluates effectiveness of membership sales and retention efforts.
  • Recruits, hires, trains, develops, schedules, directs, and motivates personnel and volunteers.
  • Develops strategies to motivate staff and volunteers to achieve goals.
  • Reviews and evaluates staff and volunteer performance. Ensures records of staff certifications are current and complete.
  • Develops and nurtures collaborative relationships with community organizations.
  • Engages volunteers and assists with volunteer committee meetings.
  • Actively participates in and supports the goals of the Annual Campaign through building relationships, engaging volunteers, and carrying out other assigned fund-raising duties.
  • Participates and contributes towards the goals of program task teams, and other assigned committees of the Association.
  • Performs membership and member service desk duties as needed. May conduct Member Service trainings.
  • Conducts and maintains accurate membership records including Membership and Bank Draft Records, office supplies for MSD, member records, banking records, etc.
  • Creates and schedules Membership Service Staff including Front Desk staff and Managers on Duty.
  • Maintains working knowledge of other branch departments and provides responsive service to requests from members, program members and community partners of those other departments as well.
  • Assists in the marketing and distribution of program information. Ensures marketing materials comply with Y branding guidelines and uses Y Voice to effectively tell the YMCA story.
  • Coordinates use of facilities for program activities and assists with special events.
  • Monitors and assists in the maintenance of a clean and sanitary membership service environment and meets all state and local licensing requirements.
  • Inspects equipment within Membership area for safety hazards, damage, or wear.
  • Communicates to executive director any suggestions concerns or incidents that may need follow-up.
  • Increases member and program participant awareness of healthy lifestyle factors.
  • Upholds guidelines of Director on Duty responsibilities, remains visible to participants when on duty.

Qualifications:
  • A 2-year college degree or applicable experience is required; Bachelor's degree in related field or equivalent strongly preferred.
  • One year minimum of supervisory experience is strongly preferred.
  • 3 years of experience in customer service; sales experience strongly preferred.
  • Must hold a valid driver's license, insurable drivers record according to the YMCA's insurance carriers, and have reliable transportation to travel for business meetings, training events, YMCA site visits, vendors and suppliers, etc.
  • Computer skills needed, particularly with Microsoft Office and email applications, along with ability to learn the internal YMCA software.

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