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Membership Operations Jobs (NOW HIRING)

YMCA

Membership Experience Director

Findlay, OH · On-site

$35K - $53K/yr

Under the Direction of the Operations Director the Membership Experience Director is primarily responsible for providing direct leadership to areas related to internal public communications ...

NDM Hospitality Services

Membership Coordinator

Kissimmee, FL · On-site

$15.75 - $21.25/hr

Membership Coordinator - Bilingual (Spanish REQUIRED) Full-Time About the Role NDM Hospitality is seeking a Bilingual Membership Coordinator (Spanish/English) to support membership operations for ...

NDM Hospitality Services

Membership Coordinator

Kissimmee, FL · On-site

$15.75 - $21.25/hr

Membership Coordinator - Bilingual (Spanish REQUIRED) Full‑Time About the Role NDM Hospitality is seeking a Bilingual Membership Coordinator (Spanish/English) to support membership operations for ...

Intown Golf Club

Membership Director

Dallas, TX · On-site

Manage Membership Operations - Maintain CRM records, track analytics, prepare weekly reports for leadership, and ensure a seamless and professional member experience. Collaborate Cross-Functionally ...

NDM Hospitality

Membership Coordinator

Kissimmee, FL

$15.75 - $21.25/hr

Membership Coordinator - Bilingual (Spanish REQUIRED) FullTime About the Role NDM Hospitality is seeking a Bilingual Membership Coordinator (Spanish/English) to support membership operations for ...

Intown Golf Club

Membership Director

Dallas, TX

Manage Membership Operations - Maintain CRM records, track analytics, prepare weekly reports for leadership, and ensure a seamless and professional member experience. Collaborate Cross-Functionally ...

Intown Golf Club

Membership Director

Dallas, TX

Manage Membership Operations - Maintain CRM records, track analytics, prepare weekly reports for leadership, and ensure a seamless and professional member experience. Collaborate Cross-Functionally ...

Smithbucklin

Membership Senior Coordinator

Washington, DC · On-site

$70K - $74K/yr

C., is looking for a Senior Coordinator, Membership & Operations to join our Association Management team in our Washington, DC office . Representing the majority of our client organizations, the ...

YMCA of Greater Dayton

Membership Director

Minster, OH · On-site

$43K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

YMCA of Greater Dayton

Membership Director

Minster, OH

$43K - $46K/yr

Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations. * Develops, monitors and ...

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All JobsMembership Operations Jobs

Membership Operations information

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$11

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$31

How much do membership operations jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for membership operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the typical challenges faced in a Membership Operations role, and how can they be addressed?

One common challenge in Membership Operations is maintaining accurate member data while handling a high volume of inquiries and updates. Balancing efficiency with personalized customer service can be demanding, especially during peak renewal periods. Staying organized with robust CRM systems and clear communication protocols helps ensure smooth operations and member satisfaction. Additionally, close collaboration with marketing, finance, and IT teams is essential to streamline processes and resolve issues quickly.

What are the key skills and qualifications needed to thrive as a Membership Operations professional, and why are they important?

To thrive in Membership Operations, you need strong organizational skills, attention to detail, and experience in customer service or membership management, often supported by a relevant degree. Familiarity with membership management systems (such as Salesforce or MemberClicks), CRM tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you excel in supporting and retaining members. These skills ensure efficient membership processes, high member satisfaction, and the smooth operation of membership programs.

What is the difference between Membership Operations vs Membership Coordinator?

AspectMembership OperationsMembership Coordinator
ResponsibilitiesOversees membership processes, manages databases, handles renewals, and improves member engagement strategies.Assists with member onboarding, processes membership applications, and provides customer service to members.
Required SkillsData management, administrative skills, communication, and understanding of membership systems.Customer service, communication, organization, and basic database skills.
Work EnvironmentTypically in an office setting, working with membership databases and administrative teams.Office environment, often interacting directly with members and supporting membership activities.

Membership Operations roles focus on managing and optimizing the entire membership process, including data management and strategic engagement. In contrast, Membership Coordinators primarily handle member interactions, onboarding, and support tasks. Both roles require strong organizational skills, but Membership Operations positions often involve more technical and strategic responsibilities.

What are Membership Operations?

Membership Operations refers to the processes and teams responsible for managing and supporting a membership program within an organization. This includes handling member enrollment, renewals, payments, data management, customer service, and ensuring members receive their benefits. The goal of Membership Operations is to create a seamless experience for members, maintain accurate records, and support the organization’s growth and engagement strategies. Roles in this area often collaborate with marketing, IT, and finance teams to deliver a positive member experience.
More about Membership Operations jobs
What job categories do people searching Membership Operations jobs look for? The top searched job categories for Membership Operations jobs are:
Membership Operations jobs near you
Infographic showing various Membership Operations job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
Membership Manager

Membership Manager

Montclair State University

Montclair, NJ • On-site

$76K - $84K/yr

Full-time

Medical, Retirement

Posted 18 days ago

Montclair State University rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

16th of 538 rated colleges and universities

Job description

IMPORTANT APPLICATION INSTRUCTIONS:
  • Upload Resume or Curriculum Vitae for automatic population of information to the application.
  • The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
  • Review information and double-check all fields containing information that the system parsed - the software is intelligent, but you need to verify that the data is accurate.
  • In the "My Experience" section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.

Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.
Job Description
SUMMARY:
Reporting to the Audience and Marketing Director, the Membership Manager manages day-to-day membership operations for NJ PBS, including membership acquisition, renewal campaigns, donor stewardship, and database management. The Membership Manager works to grow and retain NJ PBS's member base as a core revenue and community engagement function.
NOTE: Hiring is contingent upon the execution of the contract between the State of New Jersey and Montclair State University.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Serve as the lead champion to grow NJ PBS's membership program, bringing innovative ideas, excitement, and a focus on sustaining members to the operation.
  • Execute day-to-day membership operations, including processing gifts, renewals, and acknowledgments.
  • Develop an executive sustainer (recurring giving) conversion and retention strategies.
  • Manage the membership database (CRM) and ensure data accuracy.
  • Coordinate on-air pledge drives in collaboration with production and programming staff.
  • Develop and execute direct mail, email, and digital membership campaigns.
  • Implement member stewardship programs including benefits fulfillment, thank-you calls, and member events.
  • Track membership KPIs and report them to the Audience and Marketing Director.
  • Manage relationships with telemarketing and fulfillment vendors.
  • Respond to member inquiries and resolve issues.
  • Coordinate with finance on gift reconciliation and reporting.
  • Assist with grant reporting for funders related to membership metrics.
  • Perform other duties as assigned.
  • Management retains the right to add or change job duties at any time.

QUALIFICATIONS:
REQUIRED:
  • Bachelor's degree from an accredited institution in a related field.
  • Minimum of three years of professional experience in membership management, nonprofit fundraising, donor relations, or a related field.
  • Proficiency with membership or donor management CRM systems.

PREFERRED:
  • Experience managing pledge drive operations at a public media station.
  • Familiarity with Allegiance, Salesforce, DonorPerfect, or comparable CRM platforms.
  • Knowledge of FCC fundraising reporting requirements.

PROCEDURE FOR CANDIDACY:
Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.
Salary Range
$76,486.40-$84,131.83 Annually
The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/
Montclair State University considers factors such as, but not limited to, scope and responsibilities of the position, candidate's relevant work experience, education, skills, and internal equity, when extending an offer.
Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is within a CBU will be determined in accordance with contractual provisions.
Department
NJ PBS
Position Type
Professional - Non-Faculty
Contact Information:
For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.
Inclusion Statement
Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.
EEO/AA Statement
Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.
Additional information can be found on the website at
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/
Title IX and 34 C.F.R. 106 Policy
Montclair State is required by Title IX and 34 C.F.R. 106 not to discriminate on the basis of sex or gender, and does not discriminate on the basis of sex or gender in the operation of education programs and activities. The requirement to not discriminate on the basis of sex or gender in the operation of education programs and activities extends to admission and employment. For further details, please visit: https://www.montclair.edu/human-resources/job-seekers/

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