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Member Services Associate Jobs (NOW HIRING)

AEG

Member Services Associate

Queens, NY · On-site

$25/hr

As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors. We are a fun ...

AEG

Member Services Associate

Newton, MA · On-site

$25/hr

As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors. We are a fun ...

AEG Presents

Member Services Associate

Philadelphia, PA · On-site

$18/hr

As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors. We are a fun ...

New

AEG

Member Services Associate

Philadelphia, PA · On-site

$18/hr

As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors. We are a fun ...

AEG

Member Services Associate

Yonkers, NY · On-site

$25/hr

As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors. We are a fun ...

AEG Presents

Member Services Associate

Yonkers, NY · On-site

$25/hr

As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors. We are a fun ...

New

SYUFY GROUP

Member Services Associate

Meridian, ID · On-site

The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a ...

Villa Sport

Member Services Associate

Boise, ID · On-site

The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a ...

SYUFY GROUP

Member Services Associate

Meridian, ID · On-site

The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a ...

Villa Sport

Member Services Associate

Boise, ID · On-site

The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a ...

SYUFY GROUP

Member Services Associate

Boise, ID

The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a ...

SYUFY GROUP

Member Services Associate

Eagle, ID · On-site

The Member Services Associate is the gatekeeper. They will set the tone for all incoming members and guests. They will be expected to know all policies, adhere to all policies and relay policy in a ...

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Member Services Associate information

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How much do member services associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for member services associate in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What cities are hiring for Member Services Associate jobs?

Cities with the most Member Services Associate job openings:

What are the most commonly searched types of Member Services jobs?

The most popular types of Member Services jobs are:

Who are the top companies hiring for Member Services Associate jobs?

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What states have the most Member Services Associate jobs?

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Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $46,598 per year, or $22.4 per hour.

Member Services Associate

AEG

Queens, NY • On-site

$25/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.

  • Maintain a clean, organized, and inviting facility, including opening/closing procedures and court setups.

  • Support enrollment and retention efforts by engaging with clients, promoting programs, and assisting in sales activities.

Job description

Who We Are
Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16's dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed by our vision of tennis through well-rounded activities and a culture embedded in fair play.
We are actively hiring passionate Member Services Associates for our Long Island City location to help support our operations team.
Why Join Court 16?
At Court 16, we're redefining what it means to deliver exceptional service in a sports environment. As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors.
We are a fun, customer-centric, and mission-driven team that values attention to detail, clear communication, and a collaborative work ethic. If you're passionate about hospitality, thrive in fast-paced environments, and want to contribute to a growing community, you'll find your place here.
Position Overview
The Member Service Associate is a key part of successful club operations including; client services, facility upkeep, sales, inventory management, product knowledge, and program facilitation. They provide support to the management and coaching teams, as the team works together to provide each guest with a valuable experience. This is a great position for someone looking to utilize their administrative and customer service experience, and grow their skills in marketing, the sports industry, operations management, sales and business development. We aim to help professionals grow personally and be successful in different positions at Court 16 and beyond. All Court 16 team members are entrusted with exciting responsibilities and we strive to create a positive and inclusive work environment where all passionate individuals can thrive.
Key Responsibilities
Customer Service
Deliver an exceptional client experience through professionalism, consistency, and attention to detail.
  • Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.
  • Welcome clients with warmth and efficiency, ensuring smooth transitions into programs.
  • Maintain a clean, organized, and inviting facility-including opening/closing procedures and court setups.
  • Accurately manage client records for attendance, payments, and required documentation.
  • Collaborate with staff to support events, camps, and consistent program delivery.

Sales & Program Growth
Support enrollment and retention through client engagement and outreach.
  • Engage with current and prospective clients to promote programs and membership options.
  • Recommend packages, private sessions, or upgrades based on client interests and goals.
  • Assist in achieving monthly sales and retention goals through follow-ups and lead conversion.
  • Contribute to marketing efforts, community events, and brand visibility initiatives.
  • Support scheduling, inventory, and operational planning to maximize program efficiency.

What We're Looking For
  • Experience working in guest/customer service and adapting communication styles accordingly.
  • Strong organizational and prioritization skills, and extremely attentive to details.
  • Consistently responsive, able to use creative thinking and resourcefulness when presented with a new or ambiguous situation.
  • Proficiency and comfort with different computer and technology systems; knowledge of Google Suite, MindBody, and HubSpot a plus.
  • Able to maintain a high level of confidentiality and use appropriate discretion.
  • Interest in learning new skills, and taking on new responsibilities when appropriate.

What You'll Get
  • $25.00/hour (exact compensation may vary based on skills, experience, and qualifications)
  • Benefits: health insurance, 401(k) with employer match, and paid time off.
  • Hands-on experience in operations, sales, and customer engagement.
  • Access to our state-of-the-art tennis and pickleball facility.
  • A supportive, mission-driven workplace focused on inclusion and growth.
  • Opportunities to expand your role and grow within the company.

Let's Build Something Great Together
At Court 16, we're more than just a tennis and pickleball club. We're building a community centered around connection, inclusivity, and exceptional experiences. As a Member Services Associate, you'll be at the heart of that mission, helping create a space where every member feels welcome and supported. If you're passionate about hospitality, enjoy working in a dynamic environment, and want to be part of a growing team, we encourage you to apply.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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