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Member Services Associate Jobs in Florida (NOW HIRING)

MDVIP

Member Services Representative

Boca Raton, FL · On-site

Position Summary The Member Services Representative professionally assists with membership ... Associate degree * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

MDVIP

Member Services Representative

Boca Raton, FL · On-site

Position Summary The Member Services Representative professionally assists with membership ... Associate degree * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

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How much do member services associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for member services associate in Florida is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $18.70 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are the most commonly searched types of Member Services jobs in Florida?

The most popular types of Member Services jobs in Florida are:

What cities in Florida are hiring for Member Services Associate jobs?

Cities in Florida with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $34,822 per year, or $16.7 per hour.

Member Services Associate

The Stovall House

Tampa, FL

Full-time

Re-posted 2 days ago

Job description

Member Services Associate

Job Description


The Member Services Associate is responsible for providing, maintaining, and promoting hospitality at the highest level at all times. Welcoming and serving members in a courteous, efficient, and friendly manner, both face-to-face and on the phone. The main goal of this role is to provide the member and/or guest with an experience that will always be remembered and with the highest level of responsiveness. This person will report to the Director of Membership.


Essential Duties and Responsibilities:

  • Responsible for creating an atmosphere around the reception area that welcomes people and proactively anticipates the needs of the members and or their guests so solutions can be offered before being requested.
  • Greeting every member or guest that enters the property with courtesy and urgency.
  • Have knowledge of all in-house and arriving members and guests.
  • Provide personal services of the highest level that may include, but not limited, to restaurant reservation, room check in, direct members and or guests to hostess for dining or event space as requested, etc.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Ensure every member interaction is professional, personal, and a seamless experience.
  • Partnering with other departments to ensure a consistent member experience by effectively communicating with all staff.
  • Familiarization of the club's current programming and promotions to provide accurate information to members.
  • Project an approachable and professional image in personal appearance and conduct.
  • Maintain a work environment of cleanliness and organization.
  • Monitor and ensure booking inquiries and walk-ins are managed professionally and expediently.
  • Efficiently complete tasks and/or projects given from direct reports.
  • Support the management team as needed.




Job Requirements

Required Skills and Abilities:

  • Confident communicator with exceptional people skills
  • Professional and welcoming personality
  • Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously
  • Can execute tasks within a timely manner
  • Highly motivated and experienced individual who has worked in a similar role
  • Strong organizational and follow-up skills
  • Accuracy and attention to detail
  • Genuine passion and enthusiasm to learn
  • Ability to work in a fast-moving and dynamic environment
  • Proficient in Outlook, Word, Excel and PowerPoint: can work on both MAC and PC
  • Impeccable appearance and personal grooming
  • Ability to work a flexible schedule, including day shifts, evening shifts, holidays, and weekends.
  • Proficient in Outlook, Word, Excel and PowerPoint: can work on both MAC and PC

Physical Requirements:

  • Must be able to work in a standing position and walk for long periods of time.
  • Must be able to lift up to 10 pounds at times.

The Stovall House is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.