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Medical Service Representative Jobs (NOW HIRING)

Med-South

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Customer Service Representative

Montgomery, AL · On-site

$15.75 - $21.50/hr

... ) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

Med-South

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Customer Service Representative

Foley, AL · On-site

$13.75 - $18.50/hr

... ) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

Med-South

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Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

... ) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

Med-South

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Customer Service Representative

Tuscaloosa, AL · On-site

$14.75 - $20.25/hr

... ) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

Providence Home Medical

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Customer Service Representative

Mobile, AL · On-site

$16 - $21.50/hr

... ) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

COASTAL THERAPEUTICS, INC.

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Medical Customer Service Representative

Mobile, AL · On-site

$16.50 - $20.75/hr

As a Medical Customer Service Representative, you will be an essential part of the medical equipment office team supporting multiple departments by managing patient interactions and administrative ...

Addison Group

Medical Billing CSR

Boardman, OH · On-site

$16 - $19/hr

Medical Billing CSR Location: Boardman, OH (Onsite) Industry: Healthcare / Medical Services Pay: $16 - $19 / Hour Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

Professional Health Care Services

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Customer Service Representative

Pensacola, FL · On-site

$15.25 - $20.50/hr

... ) to join our team ... In this role, you will be responsible for processing orders for durable medical equipment (DME) and ...

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Medical Service Representative information

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$13

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How much do medical service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for medical service representative in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $16.83 per hour, depending on experience, location, and employer.

What are Medical Service Representatives?

Medical Service Representatives, also known as medical sales representatives or pharmaceutical sales reps, are professionals who promote and sell medical products, equipment, or pharmaceuticals to healthcare providers. They act as a liaison between medical companies and healthcare professionals, providing information about new products, answering technical questions, and ensuring that clients have the necessary resources. Their role often involves traveling to clinics, hospitals, or doctors' offices to build relationships and keep clients updated on the latest medical advancements.

What are the typical daily responsibilities of a Medical Service Representative in a healthcare setting?

Medical Service Representatives typically handle a variety of tasks each day, such as scheduling patient appointments, verifying insurance coverage, and answering patient inquiries both in person and over the phone. They also process medical billing, maintain patient records, and serve as a liaison between patients and healthcare providers. The role requires strong organizational skills and the ability to multitask in a fast-paced environment, as representatives often coordinate with medical staff, insurance companies, and patients to ensure smooth operations.

What are the key skills and qualifications needed to thrive as a Medical Service Representative, and why are they important?

To thrive as a Medical Service Representative, you generally need strong knowledge of medical terminology, customer service skills, and at least a high school diploma or equivalent; some employers may prefer postsecondary education in healthcare administration. Familiarity with healthcare management systems, insurance processing software, and electronic health records (EHRs) is typically required. Exceptional communication, problem-solving abilities, and attention to detail are standout soft skills for this role. These competencies are crucial for efficiently assisting patients, managing sensitive information, and ensuring seamless coordination between patients, providers, and insurers.

What is the difference between Medical Service Representative vs Medical Sales Representative?

AspectMedical Service RepresentativeMedical Sales Representative
CredentialsHigh school diploma or equivalent; certification preferredHigh school diploma; often requires sales or medical certifications
Work EnvironmentHospitals, clinics, medical officesMedical device or pharmaceutical companies, client sites
Employer & IndustryHealthcare providers, medical equipment companiesPharmaceuticals, medical device manufacturers
Primary FocusProviding medical services, patient supportPromoting and selling medical products

The Medical Service Representative primarily focuses on supporting healthcare providers and patients through service and education, while the Medical Sales Representative concentrates on selling medical products and equipment. Both roles require healthcare knowledge but differ in their core responsibilities and work environments.

What cities are hiring for Medical Service Representative jobs? Cities with the most Medical Service Representative job openings:
What states have the most Medical Service Representative jobs? States with the most job openings for Medical Service Representative jobs include:
What are popular job titles related to Medical Service Representative jobs? For Medical Service Representative jobs, the most frequently searched job titles are:
Medical Service Representative jobs near you
Infographic showing various Medical Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,103 per year, or $16.4 per hour.
Customer Service Representative- Medical

Customer Service Representative- Medical

WESTERN WAYNE FAMILY HEALTH CENTERS

Inkster, MI • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Purpose:
  • The Customer Service Representative (CSR) is responsible for a variety of office tasks necessary to provide medical services at WWFHC. These tasks include, but are not limited to: appointment scheduling, patient intake, fee calculation and collection, electronic and manual filing, accurate chart preparation and updating, maintaining and balancing a cash drawer, insurance enrollment and verification, applying appropriate codes, checking out patients, answering phone calls, and other duties as assigned by supervisor.

PART I: ESSENTIAL POSITION FUNCTION AND DUTIES
  1. Required to be in their assigned work area at all times except for designated breaks or lunch.
  2. Welcomes and greets guests in a timely fashion and notifies the appropriate staff of the guest's request.
  3. Welcomes and greets patients, completes the check-in and intake process in a timely matter.
  4. Must monitor lobby area a minimum of every 30 minutes to ensure all visitors have been served.
  5. Answer telephone calls in a timely and professional manner and complete the caller's request and if unable to do so, find someone who is able to do so.
  6. Answer patient questions and address complaints, and when necessary request supervisory or management support.
  7. Daily and constant monitoring that all providers' schedules meet required protocols. Correct errors as needed.
  8. Schedule and/or reschedule all appointments in conjunction with approved protocol for calls and walk-ins.
  9. Make patient calls for range of purposes, including but not limited to confirmation of appointment, no-show appointment, change of insurance status, and reminder calls.
  10. Register new patients with thorough and complete entries of all demographic, insurance/income assessment information.

PART II: CLINIC WIDE RESPONSIBILITIES
Customer Relations:
  1. Treats guests, patients, physicians, and other employees with care, courtesy, and respect.
  2. Responds quickly and appropriately to customer request.
  3. Looks for and suggests ways to better meet customer needs.
  4. Answers clinic communications systems promptly and with courtesy and respect.

Teamwork:
  1. Works cooperatively within own department and other areas.
  2. Willingly accepts additional responsibility - tries to make others job easier.
  3. Responds quickly to request for assistance.
  4. Required to work closely with patients and associates.
  5. Interacts with other departments on problem issues.
  6. Accepts feedback from patients, visitors, clinic employees, physicians and general public.

Communications:
  1. Keeps appropriate people informed.
  2. Speaks and writes clearly, concisely, and appropriately for need.
  3. Listens carefully.
  4. Communicates tactfully.
  5. Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty.

Self -Management:
  1. Presents a positive image of Western Wayne Family Health Center at all times.
  2. Carries out assignments with little need for direction.
  3. Timeliness.
  4. Maintains confidentiality.
  5. Provides proper notification of absence and tardiness.
  6. Works weekends and shifts when necessary.

PART III: EDUCATION, EXPERIENCE
  1. High School Diploma or equivalent.
  2. One (1) year experience in a clinic or medical office, preferred.
  3. One (1) year experience working with an electronic medical record system, preferred.

PART IV: KNOWLEDGE, SKILLS AND ABILITIES
  1. Knowledge of general medical language and procedures.
  2. Knowledge of multiple insurance plans and government programs.
  3. Experience with widely used computer software i.e., Microsoft Office, Outlook and healthcare software.
  4. Skilled at providing excellent and focused customer service.
  5. Capable of working in a complex work environment, without requiring constant supervision.
  6. Ability to maintain confidentiality at all times and maintain organizationally appropriate relationships.
  7. Knowledge of organization policies and procedures.
  8. Skilled in exercising initiative, appropriate judgment, problem-solving and decision making.
  9. Skilled in developing and maintaining effective relationships with patients and customers.

Benefits:
Medical
Dental
Vision
STD
LTD
Flexible Spending Account
403B
Lifestyle and quality of life uniqueness (M-F)
Practice focuses on delivery of quality care (Federally Qualified Health Centers)
Competitive Compensation Package

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