Medical Records Office Assistant Jobs (NOW HIRING)

Position Description
The Clinic Office Assistant - Medical Records supports the Medical Records Department by ensuring the accurate preparation, scanning, indexing, and maintenance of patient medical records within the Electronic Medical Record (EMR) system. This position is responsible for organizing paper medical records for digitization, processing Release of Information (ROI) requests in compliance with HIPAA and institutional policies, and maintaining the confidentiality and integrity of protected health information. The Clinic Office Assistant serves as a resource for medical records operations by providing administrative support to School of Medicine clinics, assisting with electronic health record processes, and responding to inquiries from patients, providers, clinic staff, and external organizations. This position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities while ensuring accuracy and regulatory compliance. The ideal candidate demonstrates professionalism, excellent customer service, sound judgment, and a commitment to supporting efficient clinical operations through the timely and accurate management of medical records. The position also assists with departmental projects, provides support for health information systems, and performs additional administrative duties as assigned to support the overall mission of the Medical Records Department.
Major/Essential Functions

• Prepares paper medical records for electronic scanning by labeling, sorting, organizing, and verifying accuracy prior to upload into the Electronic Medical Record (EMR) system.
• Scans and indexes patient records into the EMR while maintaining an accurate electronic file structure.
• Processes Release of Information (ROI) requests in compliance with HIPAA regulations, TTUHSC policies, and applicable laws.
• Reviews, compiles, and processes patient medical record requests while ensuring confidentiality and regulatory compliance.
• Provides medical records support to School of Medicine clinics and serve as a resource for medical records processes.
• Communicates professionally with patients, providers, clinic staff, vendors, and other stakeholders via telephone, email, and in person.
• Maintains accurate departmental records and documentation.
• Assists with departmental administrative processes and maintain knowledge of institutional policies and procedures.
• Coordinates specialized solutions and collect or analyze data as needed to support departmental operations.
• Performs additional clerical and administrative duties as assigned.
• Assists with special projects related to medical records operations.
• Supports other clinics or departments during high-volume periods or departmental initiatives.
• Assists with data collection and reporting for operational or quality improvement purposes.
• Participates in departmental training and process improvement activities.
• Cross-trains and provide support for additional Medical Records functions as needed.

Preferred Qualifications

• Six months to one year of experience in a healthcare environment supporting clinical applications.
• Experience working with Electronic Health Record (EHR) systems.
• Experience with medical records management, document imaging, and record scanning.
• Knowledge of HIPAA regulations and Release of Information (ROI) procedures.

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
A minimum of a High School Diploma or equivalent; six months to one year of directly related experience within a general office or healthcare environment.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
Introduction
Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future.
Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
• Paid Time Off - Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
Visa Information
TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.